Some tips for turning those valuable interviews into contracts with new clients. Just follow the acronymUPPERand you will be in with a winning chance.
U– USP – what is it and what exactly do you offer – make sure you can describe yourself in the equivalent of a tweet. For example ” I presented BBC TV’s Tomorrow’s World and now offer communications training, ensuring that any media encounter you have is an opportunity not an ordeal.”
P– problems and concerns. make sure you have researched their needs and concerns before you go to the meeting. Can you solve the problem or need? Are they most concerned about price, quality, timescale or safety for instance. Make sure your offer takes these concerns into account.
P– prioritise – you only have 10 mins!! Make your most important points first – think what is the one thing you want them to remember if they remember nothing else, and start with it. If they digress bring them back.
E– examples, testimonials. People are not convinced by what you say – credibility comes with what you DO, so give brief examples of your experience and track record.
R– result, solution. Explain how you can help them. Be clear, concise and demonstrate your competence. Your testimonials and evidence of experience will cement this.
The Everline and Real Business Future 50 Awards celebrate the UK’s most disruptive businesses. The annually published list provides definitive analysis of game-changing UK companies and is a major programme to support disruptive organisations that are triggering change in their markets.
The 2014 entries were as diverse as they were brilliant, showcasing businesses poised to revolutionise the way we do just about everything: from the way we shop, to the way we communicate, the way we travel, the way we eat, and even the way we die!
The final 50, which included Norwich-based Liftshare, was announced in the heart of London’s start-up scene and was hosted by comedian Seann Walsh. Liftshare’s founder, Ali Clabburn, attended the event: “The Liftshare team has always maintained a start-up mentality that keeps our thinking fresh and our approach innovative. We established the UK’s sharing economy, which is fast becoming a mainstream movement – Forbes tipped it as the hottest trend for 2014 and the Government is also eager to lend its support. We are hugely proud to have remained at the forefront of this dynamic industry and this award is further recognition that Liftshare is setting trends for others to follow.”
Several other businesses from the East made it onto the prestigious list including Norwich-based Rainbird and ServiceTick, confirming the city’s position as a hub for talent and innovation.
The list was compiled by professor Julian Beer, pro-vice chancellor (regional enterprise) at Plymouth University; serial technology entrepreneur Shakil Khan; Anthony Eskinazi, founder and chairman of Parkatmyhouse; Darren Westlake, CEO of CrowdCube; Cate Trotter, founder of Insider Trends; Matthew Rock, former editor of Real Business and Russell Gould, managing director of Everline.
Russell Gould, managing director of Everline, said: “We had hundreds of high-calibre entries to this year’s Future 50, showing that small businesses are continuing to find innovative ways to drive the UK economy. The UK continues to prove itself as a hub of innovation and we’re really proud to support and celebrate the achievements of these businesses and wish them every success in the future.”
University Technical College Norfolk is holding an Employer-led Science, Technology, Engineering, and Mathematics (STEM) event on Thursday 4th April 4-7pm for 13-18 year olds and their parents to educate them on STEM careers and the opportunities available.
If you’re a STEM business and would like to attend please go to their eventbrite page to register your interest. They also have stand places available, if you’d like one please contact UTCN – office@utcn.org.uk
The RICS has developed a range of regional one-day CPD conferences aimed at providing property professionals across the built environment, land and commercial property streams with essential guidance that they can use in their daily practice.
On 17 April, this conference will be held in Birmingham, offering property professionals the opportunity to not only update their professional knowledge and skills, but also the chance to network with other property professionals within the region.
With a mixture of plenary sessions and focused streams delegates, will be able to tailor their day across a choice of 18 sessions. The broad programme offers an in-depth examination of the developments, challenges and opportunities affecting the industry, from updates on building regulations, residential and commercial property to planning and environment to disputes and risk management across land, built environment and commercial property.
Abate Pest Management Services of Morley near Wymondham has been crowned the Small Company of the Year at the British Pest Management Awards (BPMA). The awards ceremony took place last week during PestEx, the UK’s largest trade exhibition and conference for the pest control industry, held at London ExCeL. Abate Pest Management was shortlisted for the award along with five other UK pest control companies.
Abate Pest Management Services celebrates its 20th year of operations next month and recently they achieved EN 16636 CEPA certification, which is the European quality standard for pest management services. This was added to their triple ISO for quality and environmental and accreditations with CHAS and Safe Contractor for health and safety.
The company also operates to BRC, M&S, Tesco, SALSA, Soil Association, Organic and Red Tractor standards, which allows the business to service food grade operations.
During the past 12 months, Abate has seen a significant uplift in contracts, especially businesses within the food chain, Housing Associations and delivered a number of specific bird proofing projects. Like most pest control businesses, the summer of 2018 influenced growth in the domestic market with a record number of wasp nest emergency call outs.
Recently Abate also announced their UK franchising plans to build a network of Pest Management operations throughout the UK. Currently they service clients in Norfolk, Suffolk and Cambridgeshire and have operational work in parts of Essex, Hertfordshire and Bedfordshire, making it an ideal time to expand.
Jon Blake, Managing Director of Abate, said, “We are delighted to have won this award which was independently judged by a select panel of industry experts. The 20 years of hard work has paid off and we are looking forward to our continued future growth. It doesn’t happen without a team and I am proud of everyone at Abate, especially my wife Jill who has supported and encouraged me to succeed.”
The waste recycling facility operated by Norse Commercial Services on the outskirts of Norwich has begun a major £8 million redevelopment aimed at increasing capacity and throughput, and expanding the range of materials that can be recycled.
“The expansion will save Norfolk’s councils considerable amounts of revenue as we will be able to handle much more waste and avoid unnecessary landfill,” said Norse Operations Director Dave Newell. “In addition there will be significant environmental benefits in that it will enable us to process waste quicker, and handle new waste streams in the future,” he added.
The expansion will include an extension to the existing building, together with new advanced processing machinery and the latest mobile plant.
This is yet another substantial investment by Norse, aimed at improving waste recycling services within Norfolk,” said Commercial Director Ruth Metcalf. “With pressure on local authorities to increase the amount of waste recycled, this commitment to providing a state-of-the-art facility within the county will mean that Norfolk is at the forefront of addressing environmental concern over sustainable waste management.”
It comes on top of a record year of growth for the company in terms of new business, all of which contributes much needed revenue to Norfolk County Council that will help safeguard vital frontline services,” she added.
Building work has recently started with completion planned for the end of July 2014. Installation of cutting-edge technology equipment and machinery will then be installed and commissioned during August and September.
Norse’s sister company NPS Group are to act as consultants and project manager for the construction of the new facility, with R G Carter carrying out the ground-work and building.
Tidy desk, tidy mind, may not be an ancient adage, but nor is it an old wives’ tale that a cluttered workspace affects productivity and therefore has a negative impact on profitability. If your desk resembles a landfill site, here are our top five reasons for decluttering:
Make a good impression
It’s not just your bosses who will notice if your desk always looks like you just emptied your bin over it, your colleagues will too. Technology company , Brother UK, carried out a Workplace Organisation Survey, where they quizzed more than 2,000 UK office workers to uncover the effect that a disorganised desk can have on everyday life. 20% of professionals surveyed said that a workmate’s messy space had a negative impact on how much they were able to get done in their working day. Untidiness can affect people’s perception of you; 40% of the office workers Brother talked to said that they thought a messy desk must mean that their workmate was disorganised, and, when it comes to their perception of junior colleagues, the stat shot up to 75%. That’s bad news for those just starting out in their career who want to make a good impression on their team but just can’t seem to keep their clutter under control.
Look after your health
Many of Brother’s survey-takers admitted that their messy desk negatively affected their mood, with 31% saying it increased their stress and a massive 49% that it changed the way they felt about going to work each day. But it’s not just mental health that suffers. Workplace equipment can be 400 times dirtier than the average toilet seat, and if your desk is covered in clutter, you or a contract cleaner is going to have to move everything to clean it properly and remove all those lurking germs.
Work more efficiently
If your desk is in a mess, it stands to reason that you are going to struggle to find things. Whether that’s a memory stick, a specific file or maybe just your pen, every minute you spend looking for items isn’t just an unproductive minute, it’s also a distraction that interrupts your train of thought. You’re also more likely to flit from one task to another if there are reminders spread all over your workspace. Just as a plethora of open tabs on your PC will send you off on more tangents than you will find at a geometry convention, so will an abundance of paperwork or Post-it notes.
Save money
It’s easy for stuff to get lost when it’s buried amongst a tonne of junk. One in five of those surveyed told Brother they’d misplaced something of value thanks to their disorganised workspace, with 17% losing an item worth somewhere between £50 and £200. Proof that being messy can be an expensive business!
Get that promotion
30% of Brother’s survey-takers said they believe that a tidy desk is part and parcel of presenting a professional image at work, and one in ten bosses admitted that a messy workspace could well make them think twice about promoting one of their employees. So, if you’re hoping to scale the career ladder or get a raise, it may be time to de-clutter.
Embrace a clear desk policy and spend the last five minutes of your workday tidying away those files. You’ll start the next day more positively, you’ll stay healthy, and you may even get promoted!
To find out more about our daily office cleans and other contract cleaning services call us on 01206215300.
Northampton, Newcastle and Sheffield South-based TaxAssist Accountants franchises have recently celebrated this landmark anniversary.
The TaxAssist Accountants franchise has been operating successfully in the UK for 24 years. Three of its longest standing franchises, who recognised the potential of the business model in the very early days of the franchise’s inception, are now celebrating a milestone anniversary after becoming firmly established in their local small business communities.
Brother and Sister franchisees Keith and Katherine Loader’s Northampton-based practice has grown into a team of eight and has been operating from a shop in the town since 2008.
“Over the years the business has successfully navigated its way through many changes within the industry” said Keith.
“Recent years have seen the development of many cloud-based bookkeeping software packages, and numerous applications for tablets and smart phones. TaxAssist Accountants has partnered with companies such as QuickBooks Online, to find solutions to prepare its clients for these industry enhancements and for the next big challenge, Making Tax Digital.
“With the industry constantly changing, every small business should have the support and backup of an accountant like TaxAssist Accountants. I would like to thank the Directors and all of the staff at the Support Centre for their help and assistance over the last 20 years.”
Newcastle-based David Ingram is also full of praise for the franchise: “I’ve had a fantastic journey with TaxAssist Accountants since being made redundant and deciding to do something independently and suitable to my skills.
“From the very first moment, I was impressed with the team at TaxAssist and the way they operated the franchise as a kind of family. There have been many changes of personnel over the years, but that family feel has stayed. At all times I have been very happy being a part of the franchise and look forward to many more happy years!”
Karl Sandall, Group Chief Executive, said: “My congratulations go to the three franchises celebrating 20 years of successfully operating their TaxAssist Accountants practices. The franchise and the accountancy industry in general have developed enormously over this time, and it is reassuring to hear that stalwarts of the network remain happy and engaged in continuing to develop their practices with us. More than 1/3 of the network has been with us for 10 years or more, and the longest serving franchisee at present has been with us over 22 years – a testament to our brand presence, training and support.”
The third franchise celebrating 20 years with TaxAssist Accountants is Sheffield South, operated by business partners Tim Cook and Robin Milnes.
This case study shows how a situation as difficult as the death of a colleague can be a catalyst for positive change. Import Export Support (IES) have been working with Johnson Controls in Great Yarmouth for a couple of years and I hope other Norfolk businesses will find their story useful. Johnson Controls are a global leader in automated control systems and their Great Yarmouth facility designs and builds fire suppression systems. This means managing imports of components and chemicals from the EU, US and China and exporting systems around the globe.
1. What was the issue? For many years, all the firm’s imports and exports at Great Yarmouth were the sole responsibility of one employee. However in 2016 his untimely passing at a young age not only had a devastating impact on his fellow colleagues but created a huge problem for the business, as no-one else knew his systems 2. What’s the solution? IES were recommended to step in to fill the gap left by this tragedy, and our first job was to keep the company’s imports and exports moving. Next, IES MD Tracey Renshaw set about identifying ways to improve processes and strategy. With the appointment of John Huxtable as Manufacturing Operations Director in 2017 things began to change. John says “I could see straight away that if the company didn’t make changes, the financial impact could be very great”. Working with Tracey, the company have drawn up a long-term plan which includes new staff responsibilities and applying for customs authorisations including Inward Processing, Customs Warehouse, Customs Freight Simplified Procedures (CFSP) and Authorised Economic Operator (AEO) status. Tracey recommended appointing a Customs Controller to be the link between HMRC, management, internal departments and external companies. Reporting in to the Controller are the teams from purchasing, warehousing, engineering, shipping and sales who now have fully documented supply chain processes. John says “We needed a customs structure in place, not just one person” John and Tracey have also worked on plans for Brexit. Britain’s place in world trade is still unknown, but as John says “We’re well ahead of many other companies – we’ve got Tracey to thank for that”. 3. Did it work? New processes to accurately classify products can potentially save a business hundreds of thousands of pounds and the opportunity to cut costs has been seized. John Huxtable says there are “Significant improvements in efficiency for the business. Tracey has done a really good job in this respect”. The risk associated with having one person running all Johnson Controls imports and exports has been mitigated. The company now has documented processes and the structure is embedded into the daily business activities, bringing clarity to the supply chain, streamlining processes, improving efficiency and reducing costs. For more case studies, visit the Import Export Support site If you have question for Tracey Renshaw, click here
Professional recruitment specialists Pure hosted its annual Norwich charity quiz night on Thursday 21st March, bringing local businesses and clients together for a battle of the brains which raised over £2,000 for Age UK Norfolk.
The fun evening, which has become renowned for its playful rivalry between local organisations, saw 27 teams take part to pit their wits against each other and to be crowned 2019 quiz champions. The teams included people from Booja-Booja, Shorthose Russell and Aquaterra Energy Ltd. The overall winners were a team from Norfolk Community Health & Care who were presented with a bottle of Champagne each.
The event, held at the Mercure Hotel in Norwich, also included the annual raffle to help raise further funds. Prizes were donated by local businesses including BrewDog Norwich, Norwich Theatre Royal and Titchwell Manor Hotel. Wensum Tailoring also kindly donated a bespoke suit which raised £400 on the night.
Tom Earl, Director of Pure’s Norwich Office, said: “Our annual charity quiz is one of the main fundraising activities we hold as part of our commitment to supporting and taking part in the communities that surround us. It’s a fantastic way for local businesses to come together, support a good cause and to have fun at the same time. We are delighted to have been able to raise such a fantastic amount for this charity and the money will go towards providing life-enhancing services and vital support to people in later life. I would like to thank everyone that attended, donated and contributed generously to the event.”
Age UK Norfolk is an independent local charity dedicated to helping everyone make the most of life. The charity has over 70 years’ experience in supporting older people and their families living in Norfolk and providing services to inspire, enable and support older people. Its relationship with other Age UK charities enables it to share knowledge and expertise but Age UK Norfolk relies on local fundraising to provide its vital services across the county.
The funds raised were secured through the entry fee for each team, with the full amount being donated to the charity, and through the raffle of prizes donated by local organisations.
David Holliday of The Norfolk Brewhouse, recent winners of North Norfolk District Council, Best Small Business Award, will be speaking at Coffee Means Business, a monthly business to business event.
The relaxed and informal networking session will take place on Tuesday 16th April at the Prince of Wales Stand, Fakenham Racecourse and is open to all business people to attend.
David is a firm believer in the importance of collaborating with other businesses. One of the key ingredients in The Norfolk Brewhouse beers and lagers is Norfolk Maris Otter barley from Norfolk maltster, Crisp Maltings. The brewery has recently worked with another local business, Black Shuck Gin.
This month’s Coffee Means Business is organised by MENTA and GENIX in collaboration with Norfolk Chambers of Commerce and is supported by North Norfolk District Council.
Leanne Castle of MENTA said, “I encourage business owners, freelancers and the self employed to give Coffee Means Business a try. It’s a great opportunity to meet other, like-minded people over coffee and biscuits. Delegates comment on the friendliness and easy format of the mornings as they’re the ideal place to make new business contacts.”
Coffee Means Business is held from 9.30am until 11.30am, there are no membership or joining fees, just £5 per person, payable on arrival. Booking isn’t essential. North Norfolk District Council commissioned MENTA and GENIX in 2016 to organise and host Coffee Means Business in the north Norfolk area. They could see a need for a regular networking opportunity for businesses which didn’t involve expensive membership fees.
For more details regarding Coffee Means Business go to www.www.menta.org.uk or call 0800 096 3013.