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Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA This course is designed to give you the skills, knowledge and confidence that could be vitally important at work or at home. Duration: One-day course (9.30am – 4.30pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: On full day training courses a sandwich lunch with crisps, cakes and fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Introduction The First Aid Kit Assessment of an incident Resuscitation Unconscious casualty Recovery position / Spinal injury recovery position Choking Bleeding Shock Minor injuries Seizures Burns Importance of basic hygiene in first-aid procedures At the end of the course, all trainees will receive a first aid book to support this course. Attendees will also receive an Emergency First at Work Certificate valid for three years. This certificate is recognised through the Health and Safety Executive and accredited by QualSafe awards and OFQUAL. Course price: £96.00 per person For more details or enquiries, please contact us on 01603 788950 or email carrowbreck@broadland.gov.uk

Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA Windows 10 is a powerful and advanced operating system, however, compared to Windows XP and Vista and 7, it appears complex and can prove difficult to work your way around. This course demonstrates in simple, easy to understand terms, how to make Windows 10 appear how you want it to, so it is more ‘familiar’. It also demonstrates how to make the most of its new features such as the Cortana voice assistant, Edge browser and multiple desktops. You’ll find that the course is designed to help you learn the basics, be more security aware, disable common annoyances and be more productive. This course is suitable for both novices and experienced users. Duration: 9:30am – 4:00pm approximately Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: On full day training courses a sandwich lunch with crisps, cakes and fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content How to customise the screen to how you would like it Adjusting the time, taskbar and screen font Turn on the things you want, turn off the things you don’t want How to set a restore point, so when it all goes wrong, you get your computer back Check that your computer is protected Enable or disable ‘User Account Control’ Enable or disable Cortana Assistant Check what it’s connected to (wireless, ethernet, Bluetooth and shared devices) How to find a quick summary of your computer status Setting up user accounts Setting up multiple desktops Why is my computer slow? See how your computer is coping with its workload (how to check the processor, memory and storage) Turn notifications on or off Setting up power on a laptop Backing up your data Simple clean ups How to uninstall unwanted software Safe web browsing tips Safe emailing tips What additional security is needed, if any Using the Edge browser and its advanced features Use your own choice of browser (Google Chrome or Firefox) Course cost: £74.00 – £96.00 per person For more information, contact us on 01603 788950 or email carrowbreck@broadland.gov.uk

Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA Having an online presence for your organisation is a necessity as social media continues to grow, but how do you enhance your reputation & not ruin it? With statistics showing more than 53 percent of consumers say that they have decided against making a purchase after reading online recommendations, it’s important that you get it right. This course will improve your skills for using social media as a business communication tool, how to protect your reputation & what to do in a crisis. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Effective use of Social Media for your business Summary of popular social media sites What not to do to keep your customers happy What to do and keep one step ahead of your competitors Case studies of Good/Bad social media Social media policies for employees Management tools for Social Media critical for effective time management Marketing plans Course price: £74.00 – £96.00 For more details or any enquiries, please do contact us on 01603 788950, or email carrowbreck@broadland.gov.uk

Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA This course develops many of the most useful aspects of Excel such as formulas and functions, list management, and more advanced features including Pivot Tables and summarising data across multiple sheets or books. Trainees will have completed the introduction course or have a similar knowledge and experience of using Excel in the workplace. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Review Brief review of general Excel principles: Formulas, Functions, Absolutes, Formatting, AutoFill Functions Using Paste Function The IF Function Nested IF Functions The VLOOKUP Function Nesting other Functions Linking Multiple Sheets and Workbooks Summarising data from multiple sheets Working with 3D Formulae Linking workbooks Workspaces List Management (Databases) Sorting Subtotals Filtering Good Working Practice Pivot Tables Creating pivot tables with the Pivot Table Wizard Formatting pivot tables Manipulating pivot tables Graphs/Charts Creating a graph/chart Formatting a graph/chart Changing and editing your graph/chart Using the Chart Wizard Incorporating a chart into a Spreadsheet Macros Recording a simple macro Assigning a macro to toolbar buttons An explanation of different versions How to find familiar commands in the 2003 & 2007/10 interface Course price: £74.00 – £96.00 For more details or any enquiries, please do contact us on 01603 788950, or email carrowbreck@broadland.gov.uk

In today’s competitive world, it doesn’t matter if you are a starter business or global international company: the real difference in the performance of your business is how people perform.This is very often forgotten when businesses are looking to grow and improve their profitability.

Our free seminar will share with you some insightful and thought-provoking approaches to address these issues, removing barriers and creating an asset for your growth strategy.

Timings   

Join us for refreshments from 9am.

The presentation will begin at 9.30am and you will have an opportunity to network with other guests from 11am.

Numbers are limited, so please ensure you book your space.

There is plenty of free parking available.

For further information, please telephone 01603 881689 or email sonia.bell@turningfactor.com

About Us Turning Factor is a strategic learning and business development company. We engage, develop and deliver cutting-edge leadership and training solutions, helping organisations grow by enabling your staff and leadership to operate at a much higher level. We pride ourselves on our creativity in finding real and practical solutions, and are committed to helping people and businesses reach their full potential.

www.turningfactor.com

Course will provide delegates with the training, skills and knowledge in emergency first aid and comply with the requirements of the Health and Safety (First Aid) Regulations 1981.

All delegates will be awarded a Norvic certificate of attendance accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.

Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).

Syllabus

·         Role and responsibility of first aider

·         Introduction to first aid

·         The recovery position

·         Heart attack

·         Choking

·         Burns and scalds

·         Incident management and safety

·         Basic life support

·         Adult and paediatric resuscitation

·         Use of AED

·         Control of bleeding and shock

·         Simple record keeping and first aid equipment

“Information presented in a clear and concise way at a good pace. Enjoyable course, very informative”.

“Lots of hands on role play, was a very good way to learn.”

“The best first aid course (my 7th) I’ve done.”

Aims to provide delegates with the required level of training, skills and knowledge in First Aid, and comply with the requirements of the Health and Safety (First Aid) Regulations 1981.

Suitable For

Successful delegates will be awarded a certificate of competence accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.

Course Venue

Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).

Syllabus

·         Introduction to first aid

·         Incident management and safety

·         The unconscious patient

·         Major illness: diabetes, heart attack, stroke

·         Fractures and dislocations

·         Head Injuries

·         Eye Injuries

·         Simple record keeping & first aid equipment

·         The legal framework for first and in the workplace

·         Basic life support

·         Use of AED

·         Control of bleeding and shock

·         Major Illness: epilepsy, allergic reactions

·         Burns and scolds

·         Poisons and harmful substances

·         Basic casualty handling

·         Knowledge and skills assessments

“Good course with refreshing content. Great value for money.”

“The use of video clips really helped. The course was a good pace and the content was made interesting. It’s the most enjoyable First Aid course I have attended in 20 years.”

All delegates will be awarded a Norvic certificate of attendance accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.

Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).

Syllabus

·         Role and responsibility of first aider

·         Introduction to first aid

·         The recovery position

·         Heart attack

·         Choking

·         Burns and scalds

·         Incident management and safety

·         Basic life support

·         Adult and paediatric resuscitation

·         Use of AED

·         Control of bleeding and shock

·         Simple record keeping and first aid equipment

“Information presented in a clear and concise way at a good pace. Enjoyable course, very informative”.

“Lots of hands on role play, was a very good way to learn.”

“The best first aid course (my 7th) I’ve done.”

Aims to provide delegates with the required level of training, skills and knowledge in First Aid, and comply with the requirements of the Health and Safety (First Aid) Regulations 1981.

Suitable For

Successful delegates will be awarded a certificate of competence accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.

Course Venue

Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).

Syllabus

·         Introduction to first aid

·         Incident management and safety

·         The unconscious patient

·         Major illness: diabetes, heart attack, stroke

·         Fractures and dislocations

·         Head Injuries

·         Eye Injuries

·         Simple record keeping & first aid equipment

·         The legal framework for first and in the workplace

·         Basic life support

·         Use of AED

·         Control of bleeding and shock

·         Major Illness: epilepsy, allergic reactions

·         Burns and scolds

·         Poisons and harmful substances

·         Basic casualty handling

·         Knowledge and skills assessments

“Good course with refreshing content. Great value for money.”

“The use of video clips really helped. The course was a good pace and the content was made interesting. It’s the most enjoyable First Aid course I have attended in 20 years.”