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Level 2 Award in Food Safety

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The Level 2 Award in Food Safety is the benchmark qualification for anyone working within the catering or food manufacturing industry.

Objectives;

*Understand the main Food safety hazards (what can harm the consumer?)

*How to safely store and handle food, to prevent contamination

*Understand the different chill temperature controls

*Understand the basic concepts of cooking, hot holding and reheating

*Define cleaning and disinfection, why it is such an important issue and how it is achieved.

*How to identify, prevent and control pests

*Understand the basic principles of the design and construction of food premises and equipment

*State key legal requirements

Organisation

Duration; This course is delivered over 1 day. It is a classroom session.

Exam/Assessment; 30 mark multiple choice exam: This is an Ofqual Accredited course.

Cost; £88+ VAT includes, notes, refreshments, lunch and the assessment & certification fees.

Awarding Body; Chartered Institute of Environmental Health (CIEH) or Highfield Awarding Body for Compliance (HABC)

Tutor; Mitchell Vale

Differentiation; None-just enthusiasm

Audience; Anyone working in a catering, manufacturing or retail setting where food is prepared cooked or handled.

Customer Feedback; “Many thanks for presenting the Food Hygiene course on Tuesday. It was well received by all my staff; you put us all at ease & made it a really pleasant informative day. As predicted a few of us sang when washing hands & all were checking for things we had discussed.” Phil Bush, Catering Manager

An Introduction to Advertising on Facebook and Instagram (Weekly Webinar)

How can you make sure that all your hard work posting brilliant content on Facebook and Instagram has an impact? By using Facebook advertising. But if you use advertising, how do you get your Ads in front of your customers, without spending a fortune?

In this session you will discover how to:
Engage with customers, past, present and future
Target specific sets of people through demographics, location and interests
Get more fans – the real kind, not the fake ones
Directly advertise your product and services through Facebook and Instagram

This online workshop is run by LittlePiggy and 24 Fingers

Face to Face Communication & Professional Telephone Behaviour

Course Venue: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA. This course is designed for anyone who deals with customers / clients, either face-to-face or over the telephone. By the end of the course you should be able to understand body language, understand the need for good communication skills, answer the telephone in a professional way and learn to listen. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content First impressions Understanding the importance of communication Body language Barriers to communication Methods/techniques used to deal with customer / clients Telephone tactics ‘The Terrible Ten’ – 10 pet hates Controlling the call How to deal with difficult customers and clients (3 strike rule) Course feedback: “Very good, would come again.” Course price: £74.00 – £96.00

Businesses hit by Covid-19 encouraged to apply for fresh round of grants

Businesses in and around Great Yarmouth can now claim up to £6,000 in the latest round of grants to help businesses impacted by Covid-19.

Great Yarmouth Borough Council has now released the latest round of grants under the current phase of the Additional Restrictions Grant programme, with an expanded range of eligible businesses.

Business rated and non-business rated businesses that trade in or supply the hospitality, leisure, and accommodation sector and other business that have been financially impacted through the winter months including the personal care sector, such as chiropodists, beauty and salon owners, and mobile hairdressers or those who rent a chair, can now apply for help.

Eligible businesses will receive a cash payment of between £750 and £6000, depending on their business type or rateable value.

Applications for the scheme are open now via the Council’s website and will be awarded on a first-come, first-served basis meaning businesses should apply as soon as possible. The scheme will close on 28 February 2022 at the latest.

The Omicron Hospitality & Leisure Grant scheme is still open to eligible businesses until midnight 18 March.

This scheme provides support to hospitality, leisure, and accommodation businesses in recognition of the impact that the rise of the Omicron variant has had on their trade.

Both funds distribute money provided by the central government and require prepayment checks to detect and prevent fraud.

Cllr Carl Smith, leader of Great Yarmouth Borough Council, said: “We are pleased to have received further funds from the Government to help our local businesses.

“We have kept the schemes under constant review and prioritised and adapted them to ensure as many businesses as possible can be supported within the limits of Government funds available.

“I encourage every business to read the details of the schemes on our website, even if they think they have not been eligible for help in the past.”

Managing Social Media for your Business

Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA Having an online presence for your organisation is a necessity as social media continues to grow, but how do you enhance your reputation & not ruin it? With statistics showing more than 53 percent of consumers say that they have decided against making a purchase after reading online recommendations, it’s important that you get it right. This course will improve your skills for using social media as a business communication tool, how to protect your reputation & what to do in a crisis. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Effective use of Social Media for your business Summary of popular social media sites What not to do to keep your customers happy What to do and keep one step ahead of your competitors Case studies of Good/Bad social media Social media policies for employees Management tools for Social Media critical for effective time management Marketing plans Course price: £74.00 – £96.00 For more details or any enquiries, please do contact us on 01603 788950, or email carrowbreck@broadland.gov.uk

Norwich Samaritans Call for Closing Ceremony Sponsor as Baton of Hope Tour Comes to City

Norwich Samaritans, the official organisers of the Baton of Hope Tour’s Norwich leg, are proud to announce a unique sponsorship opportunity to take a leading role in the UK’s largest-ever suicide prevention initiative. The organisation is currently seeking a Closing Ceremony Sponsor to join forces in delivering a powerful message of hope, awareness, and change.

On 17 September 2025, the Baton of Hope arrives in Norwich as part of its national tour — a landmark initiative born from personal tragedy and driven by the shared mission to prevent suicide and support those affected by it. As the Baton travels across the UK, it unites communities to raise awareness, inspire conversation, and ignite action.

The Norwich event culminates in a high-profile Closing Ceremony, held in partnership with Norwich City Football Club (NCFC). Organisers are offering a premium sponsorship package for one organisation to stand at the forefront of this critical cause alongside NCFC.

Benefits for the Closing Ceremony Sponsor include:

Co-branding with Norwich City Football Club as headline sponsor of the Closing Ceremony
Tailored in-house suicide prevention workshop for your team
Prominent logo placement on website, official merchandise, and event materials
Extensive social media promotion, including 5+ shoutouts and a dedicated feature/interview
Inclusion in press releases and potential media coverage
5-minute speaking opportunity at the ceremony
4 complimentary tickets to the Closing Ceremony
Digital sponsor badge for your company’s website
Opportunity to include promotional items in Baton Bearer and Volunteer goodie bags (100+)

“This isn’t just a sponsorship — it’s a statement,” said Anna McNeil, Baton of Hope Norwich Project Lead from Norwich Samaritans. “By aligning with the Baton of Hope, your organisation has the opportunity to demonstrate true leadership in mental health advocacy and help us save lives.”

Get Involved

To express your interest in becoming the Closing Ceremony Sponsor, contact bohnorwich@norwichsams.org.uk

There are also additional sponsorship packages available — Gold, Silver, Bronze, and Community tiers. For full details, visit:

👉 www.batonofhopenorwich.co.uk/sponsorship or donate at https://gofund.me/42d87575

Support Hope. Raise Voices. Save Lives.

#PASSITON

Any queries please call Anna McNeil at anna@norwichsams.org.uk or call 01603 558 298

Further details visit the Baton of Hope Norwich website https://www.batonofhopenorwich.co.uk/ & follow Baton of Hope Norwich on Facebook and Instagram for updates on events taking place on the day

Level 2 Award in Legionella Awareness (Hot and Cold Water Systems)

The course is designed to ensure a detailed understanding of Legionnaire’s Disease, and how risk management makes sure the disease doesn’t arise in your work place.

Objectives;

* Understand the history, significance and symptoms of Legionnaire’s Disease

* To understand the basics of how hot and cold water systems work

* To understand how the bacterium gets into water systems, how it multiplies in the systems, and how it goes on to infect people

* Understand how management systems ensure the prevention of illness

* Understand the basics of legal requirements, and sources of guidance

* To help assist you with the compliance of the ACOP L8 (Approved Code of Practice L8 relates to the maintenance of clean water systems).

Organisation

Duration; 1/2 day blended learning programme. (This is a blended learning course, once you are booked on to the course we’ll send you some learning materials to complete before coming to the ½ session. Delegates need to be prepared to complete 2 or 3 hours of work before attending the half day course.)

Exam/Assessment; There are 2 short multiple choice exam. The pass marks are 10/15 for the first and 8/12 for the second. This qualification is Ofqual accredited

Cost; £125 + VAT includes notes, refreshments and the assessment & certification fees

Awarding Body; Highfield Awarding Body of Compliance (HABC)

Tutor; Richard Mills

Differentiation; Basic literacy, enthusiasm, a willingness to learn and participate

Audience; Anyone who is dealing with hot or cold water systems in their work place.

For more information please contact us

How to write engaging web & print copy

Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA. Do you find business writing a challenge? Are you struggling to pick the right words for your ideas? Would you like your copy to be more engaging and persuasive? Then this half-day workshop is for you. Duration: One-day course (9:30am – 12:30pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: Refreshments will be available throughout the duration of this half-day course. Course Content You’ll learn how to make your words work harder – where to get your ideas – and how to develop your writing style. This isn’t a grammar or spelling lesson – or an SEO class. Instead, we’ll focus on your audiences, how to write for them and what to say. You should attend this session if you have to write brochures, press releases, newsletters, articles or blogs. It will also help you to manage external writers. You’ll even get a FREE copy of the Business Writer’s guide: ‘Discover the 19 secrets of successful business writing.’ Course price: £37.00 – £48.00 For more details or any enquiries, please do contact us on 01603 788950, or email carrowbreck@broadland.gov.uk

Public Speaking and Professional Presentations

Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA. This workshop is for complete beginners who want to learn how to stand up and speak in public, but feel anxious and apprehensive. It is also for people who want to improve their current public speaking and presenting skills. Public speaking is most people’s greatest fear, way ahead of spiders, heights, snakes and flying. Whatever your level of experience this stimulating and enjoyable course will make a huge difference to your performance. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: On full day training courses a sandwich lunch with crisps, cakes and fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content: Controlling and manage fear and anxiety Overcoming nervousness Delivering a professional speech with real impact Improving your self esteem and build your confidence Presenting to any size of audience and command their attention Using visual aids where necessary and keeping the audience’s attention Course price: Between £74.00 – £96.00 For more details or any enquiries, please do contact us on 01603 788950, or email carrowbreck@broadland.gov.uk

Business and Charity combine to help with jobsearch skills

Norfolk businesses and a local charity have combined to support adults with disabilities gain valuable job search skills.

Five adults with learning disabilities accessed the Jobsearch Skills workshops through the Norfolk based BUILD Charity, who teamed up with senior managers, and owners of Norfolk businesses to pass on their experiences, and provide mock job interviews to candidates for a fictitious role.

The workshops were designed by BUILD Charity’s Chief Executive, James Kearns, and co-hosted with Teresa Kelly, Business and Education Consultant with Talk Enterprise. Over a four week period, the workshops explored issues ranging from choosing the kind of job to aspire to, exploring where jobs are advertised, selling yourself as an applicant, building a CV and experiencing an interview.

Each session was inter-active and involved testimonies from people in local businesses. The final session saw four local business managers host 15 minute selection interviews for a fictitious role. Stephen Ferrey (MoCo), Ian Woodley (Quartz Healthcare), Richard Buck (John Lewis Partnership) and Anne Francis (Carnival Consulting) each interviewed two candidates, and provided positive feedback, as well as areas where candidates could improve their applications and techniques.

So impressed was one business leader, Anne Francis, of Carnival Consulting, that she offered some temporary work to one of the candidates after the interview.

BUILD Charity’s Chief Executive, James Kearns said “The partnership working with colleagues in the business world made the whole experience real for participants, who got real feedback, from real employers, not just a table top exercise. The added confidence and aspiration experienced by people taking part was significant.”

The workshops had been free to access, thanks to funding from a Norwich based Charitable Trust but the low take up of places had come as a surprise to organisers. James Kearns said “In the current economic climate, where people with disabilities are finding it even harder to get on the jobs, and careers, ladder we expected to be inundated with people wanting to access these workshops, but in the end only half the places were filled. We have some funding to run a second series of workshops in the autumn, if the demand is there, so would welcome expressions of interest from people with disabilities, their carers or supporters, before setting a date.”

The BUILD Charity was established in Norwich in 1967 and provides around 400 social, leisure and learning opportunities to adults, and young people, with sensory, physical and learning disabilities each year with activities ranging from a weekly social club, known as The Wednesday Club in central Norwich, two clubs for young people in Norwich and New Buckenham, and arrange of sporting, cultural and healthy living activities across the county. For more information visit www.buildcharity.co.uk

CyberScale Launches Affordable Executive Cyber Coaching Service to Boost Cyber Resilience for Leadership Teams

Monday 21st August 2025: Norwich-based Cyber Security Consultancy, CyberScale, has
launched its Executive Cyber Coaching service to help strengthen business leaders knowledge,
capabilities and decision making for individuals who may have a limited or rudimentary
understanding of cyber risk and security principles but are increasingly expected to make
decisions and demonstrate leadership on cyber issues.

As cyber threats continue to rise in frequency and sophistication, the pressure on business
leaders to make informed security decisions has never been greater. Yet many executives —
from CEOs and managing directors to CFOs and HR leaders — feel unprepared or overwhelmed
by technical jargon and vendor complexity.

According to the Cyber Security Breaches Survey 2025, many businesses rely on external cyber
security consultants, IT consultants or cyber security providers for information and guidance on
matters relating to cyber security. This was most common in small (37%) and medium (43%)
organisations which reflects the need for cyber security expertise but without the internal
experts to provide the guidance.

Cyberscale’s Executive Cybersecurity Coaching provides a bespoke, one-on-one program that
translates complex cybersecurity concepts into clear, business-focused insights. Delivered
through weekly coaching sessions, the programme covers key areas such as cyber risk, cloud
security, regulatory obligations (including GDPR and NIS2), working with IT providers, and
building a security-conscious culture. It also addresses the growing impact of artificial
intelligence (AI) in the threat landscape — a concern now facing many UK organisations.

Darren Chapman, Founder and Chairman at CyberScale said:

It’s become increasingly apparent to us that the ultimate business responsibility for cyber risk is
often assigned to business leaders with little knowledge or background in this important
subject.

Leaders need just enough knowledge to be able to understand how attacks might threaten their
business, where to look for help and to be able to prioritise investment optimally. They also
need to understand the threats, as well as the opportunities of new technologies and take
advantage of these whilst managing risk.

This unique programme aims to provide that assurance that responsible business leaders need.

If you would like to learn more about Executive Cyber Coaching, you can do so here: https://www.cyberscale.co.uk/executive-coaching/

Intermediate Word

Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA. The course is designed for users familiar with Microsoft Word. It will provide trainees with the confidence to use more of Word’s features, and speed up their use of the application. It will give delegates the knowledge and practical experience to use Word to create, format and print professional-looking documents. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Recap A recap of general Word principles Font formatting Paragraph formatting Navigating around the document Selecting text More Bullets and Numbering Creating a customised list Changing bullet points for each paragraph Formatting numbers Adjusting the position on the page Distributing the text and bullet/number An Introduction to Styles Using styles Applying styles to an existing document Creating a table of contents Introduction to Tables Bringing a table into a document Entering text, tabs and line-breaks Selecting rows, columns and cells within a table Formatting in a table An Explanation of different versions Good Working Practice How to find familiar commands in the 2003 & 2007/10 interface AutoCorrect How AutoCorrect works Adding AutoCorrect entries Removing AutoCorrect entriesCopy and Paste Using the Windows clipboard to move or duplicate text and pictures Sharing text/pictures with other documents Bringing in pictures from other applications Getting pictures from the internet Document Layout Page breaks Line breaks Headers and Footers Using headers and footers Page numbering Inserting fields The Drawing Tools Auto shapes Clip Art Word Art Adjusting fills & lines The drawing canvas Course price: From £74.00 – £96.00 For more details or any enquiries, please do contact us on 01603 788950, or email carrowbreck@broadland.gov.uk