As the coverage of fake news, data loss and manipulation of users grows, Facebook continues to see a dramatic decline in traffic.
As consumer confidence in the platform spirals, business needs to ask itself is social media still an effective tool to reach and retain customers?
Join us to help you understand the most up to date social media pitfalls and more importantly how to place communicating effectively with your customers at the heart of everything you do in 2019.
Communications and Marketing Experts Ashley Riley and Ken Punter from Ashley Riley Communications have created this bespoke workshop for business to learn the latest marketing data for 2019.
They will highlight in an informative, engaging and challenging way what business big or small needs to do to put to ensure their customers come first. Using global examples of businesses such as Nike, Amazon, Coke and others this workshop will give practical examples that are essential for any business wanting to grow and be successful in 2019.
Who is this for?
This is predominantly for business owners and directors, whether B2B or B2C, who want to use social media as one of their marketing strategies
This is ideally suited and intended for businesses already running and established for 6 months or more. Please refer to courses by NWES and MENTA for courses more suited for those businesses who are pre-start or have been trading for less than 6 months.
All delegates will be awarded a Norvic certificate of attendance accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.
Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).
Syllabus
Role and responsibility of first aider
Introduction to first aid
The recovery position
Heart attack
Choking
Burns and scalds
Incident management and safety
Basic life support
Adult and paediatric resuscitation
Use of AED
Control of bleeding and shock
Simple record keeping and first aid equipment
“Information presented in a clear and concise way at a good pace. Enjoyable course, very informative”.
“Lots of hands on role play, was a very good way to learn.”
Meet Lilibet! This beautiful girl came into our care after her Mum had to have an emergency c-section. Due to the stress of the surgery little one had to be bottlefed every two hours from day one which led to a lot of sleepless nights for her fosterer! From a tiny 100g bottlefed to a nearly 1000g mischief maker at 9 weeks old, Lilibet grew big and strong and is now happily in her new home!
Jim
This handsome pup is Jim and he was handed over to the RSPCA after his owner could no longer care for his ailments. Jim became a regular around our administration office after being fostered by one of the team and soon became a staff favourite! He sadly has some birth defects so will need constant care and treatment for the rest of his life but it doesn’t stop him from being a cheeky chappy! He is also now officially part of the RSPCA Mid Norfolk and North Suffolk Branch family having been adopted by his fosterer!
Mice
Our Branch was called to help by the Inspectorate after a member of the public had lots of mischief on their hands. This cutie is one of over 200 mice that came from just one house in Newcastle after their breeding got out of control. Approximately 30 of them came into our care and once we were sure there weren’t any more babies to come, we found them forever homes of their own!
Our Emergency First Aid At Work (EFAW) course is designed to equip individuals with the basic first aid skills needed to respond to workplace emergencies. This course is essential for any workplace, as it ensures that there is someone on-site who is trainer to handle emergencies until professional assistance arrives.
You will cover topics including:
Assessing an incident
Managing an unresponsive casualty
CPR
Choking, Wounds and Bleeding
Employers have a responsibility to ensure the safety and well-being of their employees, and this includes providing adequate first aid provisions. By having an EFAW-trainers first aider, you can help meet legal requirements for workplace Health and Safety.
Our Emergency First Aid course run on the 9th June at Haswell Training, Salhouse Road, Norwich.
All Norfolk Chamber Members receive a 10% discount on all our courses.
Call us to book your slot on this course: 01603 394352 or book via our website
The alternative route map from London Liverpool Street. Credit: Greater Anglia
Greater Anglia has created guides showing passengers how they can complete their journeys by alternative travel if disruption hits on the rail network.
The guides, available at the company’s busiest stations, show nearby train and bus routes to help passengers find alternative routes to get to their destination.
Towns across the East of England are covered in the guides which will be available as posters showing maps and information.
The large size of the posters mean that they can be displayed prominently in useful locations at stations if problems occur.
They come complete with QR codes on the posters so people can download the information onto their mobile phones, as well as links to the Transport for London journey planner and bus times website TravelLine.info.
They were made following an analysis of commonly asked questions during disruption from customers on the @greateranglia Twitter feed.
Martin Moran, Greater Anglia’s commercial and customer service director, said: “No-one likes it if things go wrong.
“These posters have been created to make it as easy as possible for our customers to complete their journeys during disruption so they can get home as quickly as possible.
“We will continue to try to get trains on the move as soon as possible, but we’re giving our customers all the options available to them in case they don’t want to wait for any disruption to clear.
Guides are available at Billericay, Bishops Stortford, Bury St Edmunds, Cambridge, Chelmsford, Cheshunt, Colchester, Ely, Harlow Town, Ingatestone, Ipswich, London Liverpool Street, Newmarket, Norwich, Shenfield, Southend Victoria, Stansted Airport, Waltham Cross, Wickford, Witham and Tottenham Hale stations.
Above: A Greater Anglia train at London Liverpool Street. Credit: Greater Anglia
Young people in East Anglia are invited to take their first steps into the world of work thanks to a Greater Anglia training programme.
The train operator is looking to welcome young people onto its Customer Service Traineeship course which offers work experience placements for 16-24 year olds.
The eight-week programme combines education and training to support young people who are currently out of mainstream education or employment and are looking to develop their skills for apprenticeships, sustainable employment, and further learning.
Trainees spend four weeks learning in the classroom followed by four weeks on a work placement at an allocated station where they can shadow customer service colleagues to gain experience of a variety of roles.
At the end of the course successful trainees receive a Level 2 Certificate in Principles of Customer Service, a Level 2 Award in Employee Rights and Responsibilities and a Level 1 Certificate in Foundation Learning and Employability Skills.
Applications can be made at apply.greateranglia.co.uk/vacancies/8600/ or by sending an email to earlycareers@greateranglia.co.uk before Sunday 16 October 2022.
Viktorija Novikova, Greater Anglia’s Early Careers & Apprenticeships Manager, said, “Over the last five years we have offered traineeship opportunities to young people who are currently out of mainstream education or employment.
“We find that these types of courses can really help to motivate teenagers and young adults through practical work experience and they benefit from getting an insight into the typical tasks they will be expected to undertake in full-time employment, as well as the opportunity to follow in the footsteps of many other young people who have successfully completed the programme and progressed into full-time roles with us.”
The programme is one of Greater Anglia’s diversity and inclusion initiatives that helps provide young individuals with inspiration and insight towards roles in Greater Anglia and rail careers in general.
For more information about the course visit careers.greateranglia.co.uk and search for Admin Trainee under vacancies.
Our August edition of the Swarm newsletter has just been published and we would like to invite you to take a look.It is a snapshot from inside the apprenticeship world at Swarm and is designed with busy employers in mind who just want an overview of what’s been going on and to stay up to date.Our email version gives you a summary of the stories and headlines so you can quickly scan and read just what you’re interested in. You can register here to receive the email version each quarter and you can unsubscribe at any time.We won’t contact you with anything else, just because you are signed up to receive our newsletter.
We share latest news, insights, practical tools, success stories and just general goings on that you might find useful to get a feel for how apprenticeships can benefit you in your organisation or how you can maximise their benefit if you are already using the scheme.
Here’s what you’ll find inside our August edition:
·Welcome message from our Swarm Training CEO
·The “All About Apprenticeships” event at The Forum
·Changes to the Off-the-Job rules on training hours
·Meet Izzy, one of our brilliant Marketing Apprentices, and hear her story
·The launch of the new Teaching Assistant Apprenticeship at Swarm Training
·Upcoming events
·Our business activities at the Royal Norfolk Show
·Spotlight on our Accounting tutor
·Insight from our sister company, Swarm Recruitment, on skills based hiring
·Our regular feature on Safeguarding and Wellbeing
Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA This course is designed to give you the skills, knowledge and confidence that could be vitally important at work or at home. Duration: One-day course (9.30am – 4.30pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: On full day training courses a sandwich lunch with crisps, cakes and fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Introduction The First Aid Kit Assessment of an incident Resuscitation Unconscious casualty Recovery position / Spinal injury recovery position Choking Bleeding Shock Minor injuries Seizures Burns Importance of basic hygiene in first-aid procedures At the end of the course, all trainees will receive a first aid book to support this course. Attendees will also receive an Emergency First at Work Certificate valid for three years. This certificate is recognised through the Health and Safety Executive and accredited by QualSafe awards and OFQUAL. Course price: £96.00 per person For more details or enquiries, please contact us on 01603 788950 or email carrowbreck@broadland.gov.uk
Aims to provide delegates with the required level of training, skills and knowledge in First Aid, and comply with the requirements of the Health and Safety (First Aid) Regulations 1981.
Suitable For
Successful delegates will be awarded a certificate of competence accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.
Course Venue
Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).
Syllabus
Introduction to first aid
Incident management and safety
The unconscious patient
Major illness: diabetes, heart attack, stroke
Fractures and dislocations
Head Injuries
Eye Injuries
Simple record keeping & first aid equipment
The legal framework for first and in the workplace
Basic life support
Use of AED
Control of bleeding and shock
Major Illness: epilepsy, allergic reactions
Burns and scolds
Poisons and harmful substances
Basic casualty handling
Knowledge and skills assessments
“Good course with refreshing content. Great value for money.”
“The use of video clips really helped. The course was a good pace and the content was made interesting. It’s the most enjoyable First Aid course I have attended in 20 years.”
Thursday saw the launch of the McCarthys Fine Foods initiative at a special event at the Norwich head office. The new Fine Foods service will offer a selection of goods from small, artisan food and drink producers from all over Norfolk and Suffolk. The family business is East Anglia’s leading wholesaler of fresh fruit and vegetables, boasting the expertise of over 135 years’ experience in the market and supplying a wide range of shops, delis, farm shops, restaurants and hotels.
The Fine Food range will champion the goods from over 30 suppliers offering a range of 350 lines. Working alongside the Broadland Food Innovation Centre Project, McCarthys Managing Director Sam McCarthy saw that many the local producers he met through the food Innovation Cluster events, were without a route to market – without distribution. He says “It soon became clear that there were dozens of local producers who are creating really special wares yet had little reach in the marketplace.
After a few conversations and being asked if we would be interested in stocking ‘the odd product’, we realised that we could launch the Fine Foods initiative. To support the work of the Broadland Food Innovation Centre Project and build the region’s food community benefits everyone involved.”
“Farm Shops and Food Halls have adapted over the last 20 years to stock a plethora of goods – we are working with a lot of them already for their fruit and veg, so if we can stock dry goods; drinks; charcuterie and fresh meats; dairy products, it stands to reason that we have a chance of supply these to our customers as well.” The showcase event was hosted to be a platform for the producers to showcase their products all over East Anglia and attended by over 70 buyers. Sam McCarthy said” there are some well-known names in our range, but there should also be several which are new to a lot of people, and which we are extremely excited to promote.” Producers from Norfolk included: Old Rectory Preserves, awarding winning maker of jams, chutneys and marmalades – who have been a loyal customer of McCarthys for the fruits and vegetables they use in their preserves.
Norfolk Rum a triple distilled spirit using 100% pure molasses and other local ingredients and botanicals including Norfolk honey. Helen Adshead founder of gluten and dairy free cakes and bakes brand Weddell & Turner said “this event is so valuable for small businesses like us, we have reached so many people it would have taken us years to meet and frees up so much time.” Producers from Suffolk included well-known names such as Hill Farm Oils and Tosier Chocolates to smaller, newer businesses including Humber Doucy Brewing Co and Mallard Moat Farm a supplier of quail eggs and pickled quail eggs. “Katie Parsons said “Woking with McCarthys is wonderful. They are a family business like us – we are husband and wife team with our 4 sons all engaged in the business.”
For Further information, PR Contacts: Polly Robinson: polly@pollyrobinson.co.uk 07966 475195
and Fiona Smith: fiona@smithandbaxter.co.uk 07831 193250
Aims to update and requalify existing first aiders to the required level of skill and knowledge in first aid, in accordance with the requirements of the Health and Safety (First Aid) Regulations 1981.
Successful delegates will be awarded a certificate of competence accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.
Course Venue
Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).
Syllabus
Introduction to first aid
Incident management and safety
The unconscious patient
Major illness: diabetes, heart attack, stroke
Fractures and dislocations
Head Injuries
Eye Injuries
Simple record keeping & first aid equipment
The legal framework for first and in the workplace
Basic life support
Use of AED
Control of bleeding and shock
Major Illness: epilepsy, allergic reactions
Burns and scolds
Poisons and harmful substances
Basic casualty handling
Knowledge and skills assessments
“2nd course with Norvic and still very good training – excellent”
“Would definitely recommend Norvic Training”
“I have been doing First Aid for 33 years and it was the best course I have been on.”
The new store will be located on the lower ground floor, opposite Lush, and will feature a range of its high quality, on-trend products.
The store opens with a new spring summer collection, providing a stunning selection of glamorous sandals, court shoes, trainers and flats. All are beautifully crafted and finished to the highest standard at an affordable price.
Moda in Pelle designs all products in-house, with the customer’s comfort in mind, offering pieces perfect for both work and leisure.
Paul McCarthy, general manager of Chantry Place, comments: “The opening of Moda in Pelle will be a fantastic addition to Chantry Place, with its wide range of stylish women’s shoes and quality bags and accessories, and it will be the first store in the region, so we are very happy that they have chosen to open at the Centre. Of course, we are also due to welcome Urban Outfitters soon, so this is set to be a fantastic year for the Centre.”
Jacob Snell, head of retail at Moda in Pelle, said: “We are very excited about the Norwich opening. Our brand new store concept will trade at just under 2,000 feet and we are hiring a team of 10 to really bring the products to life, offering a memorable and enjoyable experience. It is a fantastic opportunity for Moda in Pelle, a brand that has continued to grow since first opening its doors in 1975. We are looking forward to meeting all of our customers.”
For more information on Chantry Place, visit www.chantryplace.co.uk or follow chantryplacenorwich on social media.
