UFS Ltd and their long time swiss partner Trans Maritime AG will be exhibiting at Multimodal 2012 @ NEC Birmingham from Tuesday 1st to Wednesday 3rd May
Registration is free (if you contact us directly we can arrange VIP Passes) so why not come along and pay us a visit STAND T1 to discuss any European Road / Worldwide Seafreight / Airfreight requirements
David Cowell – Sales Manager
+44 (0)1842 751751 or +44 (0)7894 616501
Course Venue: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA. This course is designed for anyone who deals with customers / clients, either face-to-face or over the telephone. By the end of the course you should be able to understand body language, understand the need for good communication skills, answer the telephone in a professional way and learn to listen. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content First impressions Understanding the importance of communication Body language Barriers to communication Methods/techniques used to deal with customer / clients Telephone tactics ‘The Terrible Ten’ – 10 pet hates Controlling the call How to deal with difficult customers and clients (3 strike rule) Course feedback: “Very good, would come again.” Course price: £77.00 – £99.00
Flagship Group has developed a unique system which will transform how it manages the thousands of trees for which it is responsible.
The Group, the largest housing provider in the East of England, has replaced its time-consuming manual office-based process with a bespoke app-based solution which will free up Flagship’s team of arborists to spend more time out on site.
With 3,500 individual and 1,000 groups of trees covering an area from North Essex to North Norfolk within Flagship’s remit, the Group’s Business Intelligence Team was tasked with redesigning the process to be more streamlined. Victoria Green, Business Intelligence Developer, explained: “Our passion is delivering a great service for our customers, so we were very keen to support our arborists by designing a solution to help them work as effectively and efficiently as possible.”
Using existing software, the solution has streamlined the arborists’ workload and made requesting of tree work much easier. Through the new solution, Flagship staff can request tree works via a bespoke PowerApp, adding pictures and location to provide clarity to the arborists. The arborists are then able to assess the work via another bespoke PowerApp, identifying what resources are needed. Finally, the lead arborist can geographically manage the team’s workload effectively and the arborists can log their work using the GIS-based system, provided by ESRI.
Andy Blackman, GIS Developer said: “Our system enables us to visualise the team’s work on a map – combined with the arborist’s live location to enable maximum efficiency when assigning and recording work. This allows the arborists to amend existing and add new tree data while in the field, allowing the Group to better understand and manage our assets.”
The solution, which is unique to Flagship, offers huge benefits to the tree service which was brought in-house from January 2018. Jonny Worden, Lead Arborist said: “This new system will transform the way we operate and allow us to more accurately pinpoint the work that is required. It will mean that we are better informed before we go out on site and able to easily plan and deliver our work.”
The team are continuing to develop the solution, looking for ways to enhance its functionality.
*Anyone interested in finding out more about the solution which has been developed by the Business Intelligence Team can get in touch with Andy Blackman (andy.blackman@flagship-group.co.uk) or Victoria Green (victoria.green@flagship-group.co.uk).
FLANNELS has opened the doors to its new 20,000 sq. ft store in Chantry Place. With a carefully curated edit of luxury and contemporary brands, FLANNELS has become one of the most exciting players in the luxury industry, housing the biggest names in luxury fashion, as well as an evolving roster of new and emerging labels.
FLANNELS is a super-inclusive, multi category retailer, that’s reviving in-store experiences and bringing luxury to everyone.
Lauren Barrie, Group Head of Retail, Luxury & Premium, says: “We’re really proud to open our next Regional boutique in the heart of Norwich. As we continue to expand and develop our vision, the store brings to life the FLANNELS brand in a physical space – providing an engaging shopping destination, with the biggest brands in luxury fashion and contemporary streetwear all under one roof.”
Paul McCarthy, general manager at Chantry Place, said: “Flannels brings the best of luxury and designer brands to Norwich. This is a huge milestone for us and will put Norwich firmly on the map for designer fashion and beauty. We can’t wait for visitors to see the new store.”
For more information on Chantry Place, visit www.chantryplace.co.uk or follow @chantryplacenorwich on social media.
All delegates will be awarded a Norvic certificate of attendance accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.
Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).
Syllabus
“Information presented in a clear and concise way at a good pace. Enjoyable course, very informative”.
“Lots of hands on role play, was a very good way to learn.”
“The best first aid course (my 7th) I’ve done.”
Leathes Prior’s mediation-1st and employmentor teams are to run a three day Certificate in Internal Mediation course, accredited by OCN Eastern Region. This commercially focused course has been designed for senior executives and HR professionals.
Learn essential skills to resolve workplace conflict, improve internal relationships and avoid costly disputes.
The Trainers
Martin Plowman
Already cited as “the best Mediator in East Anglia” by the independent guide, the Legal 500, Martin is now ranked the number 1 mediator in the UK by the independent National Mediator Database League Table. With twenty seven years’ experience in employment litigation and over 500 mediations to fall back on, together with a successful record of courses delivered to HR professionals, lawyers, and even to the Court Service, Martin is the ideal course leader for any workplace mediation course. He is described as “first class; knowledgeable and commercial and I cannot recommend him highly enough”.
Paula Lawn
Paula is a leading Employment Lawyer who over the years has become increasingly conscious that the vast majority of issues she deals with on a daily basis, for both employers and employees, could have been dealt with more effectively and without recourse to lawyers. Paula is able to provide a rare insight into where and how the use of mediation to resolve workplace conflicts sits within both a commercial and legal framework. Paula is a Partner at Leathes Prior Solicitors and specialist within employmentor, a unique fixed-fee annual service providing online and telephone Employment Law support to SMEs.
Dates: Tuesday 26 – Thursday 28 June 2012
Venue: The Seminar Room, Leathes Prior, 27-28 Tombland, Norwich NR3 1RE
Cost: £895 + VAT
Places for this course are strictly limited to 12 people to ensure individual attention and tuition can be given. To reserve your place please contact Mandy Hanby on 01603 281128 or mandy@mediation-1st.co.uk
This is a one day course designed and accredited by CIEH to ensure candidates develop the required knowledge and practical skills to implement a HACCP plan in their workplace.
Under EC regulation Food Business operators are responsible for the development of a Food Safety Management System based on the principles of HACCP
Candidates are assessed by an assignment that requires the development of a HACCP Plan
The course is suitable for anyone involved in drawing up or implementing at supervisory level- a food safety management system- so HACCP tam, QA/QC, business owner or manager
The course is taking place in Norwich and involves a series of exercises & case studies; you will be facillitated by a Chartered Environmental Health Practitioner
The learning outcomes are;
The course is accredited with CIEH – therefore Internationally recognised and is also OFQUAL accredited
Wear a festive hat or a silly scarf, or create crazy hair and get every single person you know to do the same! Then donate £3 – it is that simple!
You don’t need to buy anything new, why not get crafty and decorate an old one. You could even pop along to your local Break shop and see what they have on offer?
Share with your network and friends, download your Hatty Christmas poster here. Tag Break on social media and use #hattyxmas to show us how Hatty you are!
It’s just a simple text to take part!
Text HATTYXMAS 3 to 70085 to donate £3
Text HATTYXMAS 5 to 70085 to donate £5
Text HATTYXMAS 10 to 70085 to donate £10
Texts cost your donation pledge plus one standard rate message
Your money this Christmas will directly go to support vulnerable children and young adults. Working together we can make amazing things happen.
This qualification- The Level 3 Award in Training Skills & Practice – is ideal for people who are serious about delivering effective presentations & training
The course takes place over 3 days- 22nd, 23rd and 28th May; the learning outcomes for delegates are to
The course is assessed by delivering a 20-30 minute micro teach session- but also undertaking self evaluation & peer assessment- not for the faint hearted – but a great course which ensure excellent training/ presentation skills
The course can at a later date be converted to PTLLS
Contact us for further details www.redcat.gb.com
All delegates will be awarded a Norvic certificate of attendance accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.
Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).
Syllabus
“Information presented in a clear and concise way at a good pace. Enjoyable course, very informative”.
“Lots of hands on role play, was a very good way to learn.”
“The best first aid course (my 7th) I’ve done.”
Retro Arcade returns to The Forum, Norwich and we’re throwing down the gaming gauntlet for a special corporate evening.
Has your finance department got what it takes to trounce the admin staff at Space Invaders or Mario Bros?
Let us treat you to drinks and snacks as you take a nostalgic trip through gaming history.
If you would like to join The Forum staff for this complimentary networking event, please speak to our business development team to book a place.
Peter Marron 01603 727976
Rachel Harrison 01603 727966
Plus, bring a business card for the chance to win a Nintendo 3DS console from Game.
*Places must be confirmed in advance.
Event runs 5pm – 7.30pm
Retro Arcade 3 is presented by The Forum Trust with thanks to Adnams and Game
Volunteers have won funding to install swift and bat boxes at Thetford station in a bid to protect them from habitat loss.
Greater Anglia’s station adopter group – who have developed a wildlife garden along the platforms – received a grant and planning permission from Breckland Council to fund six specially-designed boxes, and worked with Network Rail to install them at the top of the Victorian station building.
Swift and bat populations have severely declined in numbers over the last 25 years, due to habitat loss and swifts are now considered highly vulnerable.
The group has installed six ‘day and night’ boxes which are designed to house swifts during the summer months and bats all year round. Each box has a nesting chamber for a pair of swifts and a recess in the rear panel where bats can roost.
Alongside the boxes they have also installed a solar-powered swift call emitting device to improve the chances of the boxes being found and used. As swifts are loyal to their nesting sites, the group’s long-term goal is to establish a swift colony.
Lead volunteer, Fiona Rhind, said, “We recently became a Wildlife Friendly accredited station for the work we have done on the platforms, and we want to continually do more to show just what can be achieved in terms of greater biodiversity in an urban environment.
“At Thetford station we’ve planted native hedges, established a wildflower area and installed 15 bird boxes – which we were delighted to see become home to blackbird and robin chicks this year.
“It’s wonderful that we can now provide a refuge for swifts and bats as well – as our native species need all the help they can get. We’re really grateful to Breckland Council, Greater Anglia and Network Rail for supporting us in our aims to do everything we can to support our local wildlife.”
Thetford station recently received a ‘Wildlife Friendly’ accreditation from Greater Anglia and Norfolk Wildlife Trust to formally recognise the achievements of its team of volunteer ‘station adopters’ to create a wildlife haven at the station.
James Hogg, Norfolk Wildlife Trust Corporate and Membership Development Officer, said: “The alarming decline in the abundance of wildlife and the plight of species under threat means that just protecting the nature we have left is not enough; we need to put nature into recovery, and to do so at scale and with urgency. We are working to create a nature recovery network across Norfolk – and with fellow wildlife trusts across the UK – to create more space for wildlife.
“This project with Greater Anglia is a fantastic example of how people can transform nature-poor areas into new nature-rich places – and change the way we think about land, seizing opportunities to help nature outside traditional nature reserves.”
Greater Anglia’s Customer and Community Engagement Manager, Alan Neville, said, “I’d like to thank the volunteers at Thetford for the incredible work they are doing to support biodiversity locally. The railway in increasingly recognised as an important corridor for wildlife and thanks to initiatives like this, stations are becoming a vital part of that corridor which helps wildlife to move around the landscape and become more resilient to the effects of climate change and habitat loss.”
Rail stations across East Anglia are increasingly becoming havens for local wildlife thanks to the efforts of volunteers who last year transformed over 6,800 square metres of railway land into thriving wildlife gardens.
In a recent survey, Greater Anglia station adopters reported a wide range of creatures visiting their stations including many different types of butterflies as well as bees, slow worms, bats, foxes, deer and many varieties of birds, recording more than 200 different species.
Greater Anglia has pledged this land to WildEast, a nature recovery movement which aims to restore 20% of East Anglia back to nature by 2050 and has joined the rest of the rail industry in pledging to make stations across Britain more sustainable.
Above: Thetford station adopters receiving their Wildlife Friendly Station Accreditation last month. Credit: Greater Anglia.