Because you have a good product and efficient customer service doesn’t mean that prospective customers are going to beat a path to your door. This practical and interactive workshop will enable you to win more business by getting your sales message across positively by phone, face to face, by email or on paper.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: On full day training courses a sandwich lunch with crisps, cakes and fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Turning Cold Calling Into Warm Calling Making Quality Appointments Networking Building Productive Referral Business.
Course price: £74.00 – £96.00 For more details or any enquiries, please do contact us on 01603 788950, or email carrowbreck@broadland.gov.uk
Are you showing up at Social Networking Platforms and not really achieving much; you’re unsure what to say, where to say it and how often you should be talking. If you’re unsure how to measure the impact Social Media is having on your business, then this is the course for you. This course is suitable for all Business people that know they should be using Social Media to enhance their business, but are unclear how to, find it difficult to manage, or struggle to build meaningful business relations on line.
Course Content Social Media the Big 4 and niche platforms Define yourself as The Expert Help you to find your voice Find your audience/customers See case studies of people using Social Media well Learn to connect with your audience using Video How to be Internet Famous & the many ways to turn that into a profit. By the end of the course you will have a clear message, you will know how to encourage your audience to become advocates and the importance of lists to define your different types of followers.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: For full day training courses a sandwich lunch with crisps and cakes will be provided. Refreshments will be available throughout the duration of this course.
Course price: From £74.00 – £96.00
For more details or any enquiries, please do contact us on 01603 788950, or email carrowbreck@broadland.gov.uk
Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA This workshop is for supervisors and managers who are new or experienced trainers. With businesses needing to change, the development of individuals within the company has to be a priority. This is needed to develop confidence and generate ideas for a more structured and participative way. This course assists you to develop the techniques to deal with all your staff, who have different learning styles, and make training fun and diverse. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: On full day training courses a sandwich lunch with crisps, cakes and fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Art of being able to communicate The importance of preparation The role of the trainer Analysis of your own level and skills Understanding learning styles and your own The use of a variety of equipment and their value Understanding coaching Understanding group sessions Opportunities for your own requirements to be added to the objective of the day Best practices in techniques To adopt a more consistent training method within the organisation To understand reasons for administration Course feedback: “A very enjoyable day and I feel I’ve gained lots by coming on this course.” Course Prices: £74.00 – £96.00 per person For more information, please contact us on 01603 788950 or email carrowbreck@broadland.gov.uk
This course develops many of the features of Microsoft Excel. We will look at the most useful elements, including formulas and functions, using Excel as a database and sharing text and data with other applications. Everything will be explained in straightforward terms. It is also an opportunity to iron out any bad habits that you may have picked up.
Review Brief review of general Excel principles: Arithmetic formulas Looking at +, -, * & / Brackets BODMAS Advanced AutoSum Unusual ranges Auto-Average/Max/Min/Count AutoFill Building Functions Using the Paste Function dialog Basic functions Functions with one argument: Statistical functions Absolutes When/how to use absolute references Formulas and Functions between Sheets and Workbooks Summarising data from multiple sheets Linking workbooks Advanced Functions Functions with more than one argument e.g. the IF Function
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: For full day training courses a sandwich lunch with crisps and cakes will be provided. Refreshments will be available throughout the duration of this course.
Course price: From £74.00 – £96.00
For more details or any enquiries, please do contact us on 01603 788950, or email carrowbreck@broadland.gov.uk
Greater productivity as fewer hours are lost due to sickness and accidents Improved company-wide safety awareness culture and appreciation for safety measures Active staff involvement to improve the workplace Nationally recognised and respected certification for managers and supervisors Enhanced reputation within the supply chain
With over a billion users active across the globe you can not ignore Facebook. Over 50% of the U.K population has a Facebook account! A country with a population of approx 65million. If your target market is on facebook and your business is not, you’re missing out! Nothing comes close to competing with Facebook in terms of it’s user base and Businesses like yours can benefit from knowing how to optimise it. This course is for you if you are a SME, Business Development Manager, Sales manager, Marketing Manager, whichever industry you’re in, and you are keen to utilise Facebook for your business to drive traffic and get results.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: Light refreshments will be provided. If you are also attending the LinkedIn course in the afternoon a sandwich, roll or salad lunch of your choice with crisps and cake or fruit will be provided.
Course Content: How to maximise your business page Building your brand on Facebook Why visual rocks Marketing the Facebook way Driving traffic to your website with Facebook The power of cross promotions and advertising Why engagement keeps Facebook happy
Course price: From £37.00 – £48.00 For more details or any enquiries, please do contact us on 01603 788950, or email carrowbreck@broadland.gov.uk
– This half-day course is specifically for our clients who have attended our Level 3 Award in Effective Auditing and Inspection Skills course. However, any supervisors, team leaders and QA staff who are involved in auditing and inspection will benefit.
– Highfield ABC, the original awarding body, do not offer a formal refresher of their qualifica-tion. Keeping your skills sharp and keeping your CPD up-to-date are vital, so we’ve written our own RedCat course, passing on even more of our auditing skills honed over our 30 years.
Learning Outcomes: – Identify and classify common barriers to effective auditing; internal and external to your or-ganization, and with relevance to the audit process, resources and your personal skills – The value of, and how to develop a rapport with auditees – Observation skills; avoiding looking, but not seeing – Avoiding superficial audits; introduction to root cause analysis and some simple tools – People skills; improve your ability to get the right information
How Is The Course Delivered? – A half-day class-room session, based on a series of syndicate exercises, activities and case studies (regular RedCat clients will know we don’t just lecture you!) – There will be some delegate-led learning; an initial workshop session will identify the delegates’ own challenges, and we will spend some time working on those. – A RedCat Certificate of Attendance will be issued to all delegates, for your CPD record
Food Safety Training continued
Prerequisites: A Level 3 Award in Effective Auditing and Inspection Skills is desirable but not mandatory. More important are good basic literacy and numeracy (to level 2). We can, however, make special adjustments if needs be. Duration: Half-day programme ( 09:30 start-13:00 finish )
Cost: £100.00 + VAT (Includes light refreshments and all course materials)
Course Tutor: Richard Mills is a Chartered Environmental Health Practitioners, having spent over 30 years in the profession. The RedCat Partnership have been providing food safety training & consultancy in Norfolk, East Anglia & nationally for over 18 years. RedCat are also members of the Society of Food Hygiene and Technology.
We have a reputation for delivering high quality, practical, effective and engaging training. Regular customers will know we offer stimulating, highly interactive training; you won’t get a dull lecture from us!
Do you find business writing a challenge? Are you struggling to pick the right words for your ideas? Would you like your copy to be more engaging and persuasive? Then this half-day workshop is for you.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: Refreshments will be available throughout the duration of this half-day course.
Course Content You’ll learn how to make your words work harder – where to get your ideas – and how to develop your writing style. This isn’t a grammar or spelling lesson – or an SEO class. Instead, we’ll focus on your audiences, how to write for them and what to say. You should attend this session if you have to write brochures, press releases, newsletters, articles or blogs. It will also help you to manage external writers. You’ll even get a FREE copy of the Business Writer’s guide: ‘Discover the 19 secrets of successful business writing.’
Course price: £37.00 – £48.00
For more details or any enquiries, please do contact us on 01603 788950, or email carrowbreck@broadland.gov.uk
What is the difference between supervising and managing a team? The role of the supervisor is changing and what this role is (or what people think it is) can be unclear at times. This workshop is for anyone who already supervisors a team or a team leader who wants to freshen up their skills. Aimed at supervisors and team leaders, this module aims to set you up for success and encourage you to take the actions you need to get better results.
Lunch provided: On full day training courses a sandwich lunch with crisps, cakes and fruit will be provided. Refreshments will be available throughout the duration of this course.
Course Content Starting as you mean to go on – first steps on the success ladder Heroes and villains – making a good supervisor ‘great’ The shape of your role and the focus of your attention Developing teams – what to look out for Achieving a balance between nurturing vs. challenging Delegation as a means of developing staff When I insist – you resist – communication which works! The four supervisory styles – which one to use and when Mastering the art of delegation Forwarding the action – personal action planning
Course price: Between £74.00 – £96.00
For more details or any enquiries, please do contact us on 01603 788950, or email carrowbreck@broadland.gov.uk
Having a website for your business isn’t a choice anymore, without one you lose credibility as well as opportunities. This brand new course shows you how to set up and maintain a website for free using WordPress, the most popular blogging and content management system on the web. What if you don’t know how to code? That’s ok because code isn’t needed.
Course Content Setting up and installing WordPress Selecting a theme ( look ) for your website Front end and back end Your dashboard Adding extras to your website Inserting images and videos Adding pages Creating a blog Linking to other sites Security Managing users Who should attend? If you’re looking to create a website If you’re looking to create a landing page Understand WordPress more Manage your own WordPress website Suitable for business owners and anyone looking to create an online presence
Now the fastest growing social media platform, with a user base of hundreds of millions. Growth per month has been estimated to be in excess of 1,000% so it would be pointless to give you exact user figures as they will change dramatically by the time you read this. Twitter is a phenomenon and a powerful way to connect with potential clients, a bit like you would at a network event x 1000 A huge B2C platform and easily one of the fastest ways to give and get a #recommendation (more about #hashtags in the course) Using Twitter can connect you to new customers quickly, get you connected to the right people, promote your position as a thought leader in your industry and drive traffic to your website. This course is for you if you are a SME, Business Development Manager, Sales manager, Marketing Manager, whichever industry you’re in, and you are keen to utilise Twitter for your business to drive traffic and get results.
Duration: Half-day course (9.30am – 12.30pm)
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: Light Refreshments will be available throughout the duration of this course.
Course Content How to build a Twitter Tribe Customer service on Twitter Thought leadership on Twitter #Hashtags why and what for Driving traffic via Twitter Photos and video on Twitter How to use Twitter trends Getting PR via Twitter
Course price: From £37.00 to £48.00
For more details or any enquiries, please do contact us on 01603 788950, or email carrowbreck@broadland.gov.uk
Stress holds people back and creates unnecessary hurdles. Today people are more stressed than ever before and this reduces their ability to live and work effectively with others. Stress decreases people’s ability to make good decisions and crucially it can completely stop them from being able to enjoy their lives. Stress is becoming more and more prevalent and can manifest itself in many different ways including, anxiety, depression, panic attacks, burn out, social anxiety, fear, anger and exhaustion.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course.
Course Content: Understand stress and why it happens by pinpointing the sources Rapidly bring stress under control Alleviate many of the stressful demands that people face Use practical ways to handle stress Reduce stress with rational thinking and eliminating limited thoughts Build effective defences against stress Above all else, enjoy life to the full once more
Course price: From £74.00 – £96.00
For more details or any enquiries, please do contact us on 01603 788950, or email carrowbreck@broadland.gov.uk