Training

This one-day course will teach you how to adapt communication methods and meet the changing needs of staff, customers and your business.

If you would like book on onto this course, please email Jo Robson at: j.robson@eastcoast.ac.uk

Are you showing up at Social Networking Platforms and not really achieving much; you’re unsure what to say, where to say it and how often you should be talking. If you’re unsure how to measure the impact Social Media is having on your business, then this is the course for you. This course is suitable for all Business people that know they should be using Social Media to enhance their business, but are unclear how to, find it difficult to manage, or struggle to build meaningful business relations on line. No equipment is necessary for you to bring to the course. Pens and note paper will be available. Please bring any login details you have for any platforms that you use. Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Hot drinks and bottle water will be provided but please bring snacks with you at present. This may change dependent on restrictions and when your course will take place. We kindly ask delegates to where a face covering when moving around inside but these can be taken off when seated. Course Content: • Social Media the Big 4 and niche platforms • Define yourself as The Expert Help you to find your voice • Find your audience/customers • See case studies of people using Social Media well • Learn to connect with your audience using Video • How to be Internet Famous & the many ways to turn that into a profit. Course Cost: £77 – £99 per person. For more details or any enquiries, please do contact us on 01603 788950, or email carrowbreck@broadland.gov.uk

With changes to allergen management & labelling incoming due to the introduction of Natasha’s Law. This qualification will help you understand the importance of having practical controls in place to reduce the risk of allergenic contamination.

Topics covered include the manager’s role in ensuring that food ingredients and allergens are effectively managed, procedures relating to the communication of ingredient information from supplier to consumer, the importance of implementing controls to prevent contamination from allergenic ingredients, and the methods for managing ingredient controls and procedures.

This course is suitable to a variety of supervisors and managers in catering, including those responsible for; the sourcing, purchase, delivery and storage of raw materials. Menu planning and design Kitchen supervision And also the owner/managers of smaller catering businesses

To book or for more information about this course please call 01603 473732 or email: support@redcatpartnership.co.uk

This course is designed for anyone who deals with customers / clients, either face-to-face or over the telephone.

By the end of the course you should be able to understand body language, understand the need for good communication skills, answer the telephone in a professional way and learn to listen.

Duration: One-day course (9:30am – 4:00pm approximately)

Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.

Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course.

Course Content

• First impressions
• Understanding the importance of communication
• Body language
• Barriers to communication
• Methods/techniques used to deal with customer / clients
• Telephone tactics ‘The Terrible Ten’ – 10 pet hates
• Controlling the call
• How to deal with difficult customers and clients (3 strike rule)

Course feedback: “Very good, would come again.”

This course is designed to help those who are charged with the important task of creating and leading teams. As leader you have many responsibilities and obligations and these are essentially the same regardless of whether you lead a small or large team. It’s important that team leaders, managers or supervisors recognize their role in building and managing the performance of their team. This workshop will enable you to understand what is involved in leading a successful team and will help you identify which methods are most effective to get you the best results.

Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.

Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course.

Course Content

• The focus of attention when leading a team.
• Stages of team development.
• Building the team by agreeing team identity, mission statement and shared values.
• Team goals and priorities – how to ensure they are well formed and achievable.
• Motivational models that highlight what managers can practically do to motivate staff
• Who plays what roles – achieving the right balance
• Communication styles
• Managing different people differently.
• Overcoming the barriers to team performance.
• Dealing with challenging individuals.
• True diversity and inclusion and how to make it work for you
• Managing Performance

For more details or any enquiries, please do contact us on 01603 788950, or email carrowbreck@broadland.gov.uk

The course is designed for users new to Excel. It will provide trainees with the confidence, knowledge and practical experience to use Excel, to create and manipulate spreadsheets and produce printed reports. Delegates should have sufficient Windows experience beforehand. No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a sandwich lunch with crisps and cakes will be provided. Refreshments will be available throughout the duration of this course. Course Content: The Excel Screen Ribbons, Quick Access Toolbar, Formula Bar, and Status Bar Workbooks and Sheet Tabs Data Entry Types of Data Data Entry Techniques In Cell Editing Selecting Cut/Copy/Paste Drag & Drop Using AutoFill to fill Adjacent Cells and Extend Series Custom Lists Formulae and Functions Simple formulas & Functions Relative and Absolute References Named Ranges AutoSum AutoFill Paste Function Average, Max, Min & Count Functions Multiple Panes Freeze and Unfreeze Formatting a Worksheet Using Borders and Shading to improve presentation Font & Number Formatting, Alignment Printing Print Preview & Setup Headers & Footers Print Row/Column headings File Management Saving, Closing and opening files New Workbooks Good Working Practice Creating a Chart Creating Charts An explanation of different versions Course costs – £77.00 – £99.00pp For more details or any enquiries, please contact us on 01603 788950, or email carrowbreck@broadland.gov.uk

Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA The course is designed for users new to Excel. It will provide trainees with the confidence, knowledge and practical experience to use Excel, to create and manipulate spreadsheets and produce printed reports. Delegates should have sufficient Windows experience beforehand. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a sandwich lunch with crisps and cakes will be provided. Refreshments will be available throughout the duration of this course. Course Content The Excel Screen Ribbons, Quick Access Toolbar, Formula Bar, and Status Bar Workbooks and Sheet Tabs Data Entry Types of Data Data Entry Techniques In Cell Editing Selecting Cut/Copy/Paste Drag & Drop Using AutoFill to fill Adjacent Cells and Extend Series, Custom Lists Formulae and Functions Simple formulas & Functions Relative and Absolute References Named Ranges AutoSum AutoFill Paste Function Average, Max, Min & Count Functions Multiple Panes Freeze and Unfreeze Formatting a Worksheet Using Borders and Shading to improve presentation Font & Number Formatting, Alignment Printing Print Preview & Setup Headers & Footers Print Row/Column headings File Management Saving, Closing and opening files New Workbooks Good Working Practice Creating a Chart Creating Charts An explanation of different versions Course Price: Prices range from £77.00 – £99.00 For more details or any enquiries, please contact us on 01603 788950, or email carrowbreck@broadland.gov.uk