How do you turn Customers into Raving Fans?
The most cost effective and easiest way to grow your business is through your existing customers. In this workshop we cover how to sell more to existing customers and how to get your customers to do the selling for you. Known widely as referral-based marketing or turning to your customers into raving fans.
- Why do customers leave?
- What does a good customer experience look like?
- The ladder of loyalty – turning customers into raving fans
- The importance of marketing to your existing customers
- Creating a customer journey process that delivers great customer experience every time
By the end of the workshop you will be equipped to:
- Implement a process that clearly defines customer services in your business
- A strategy for gaining referrals
- Marketing ideas on how to retain and grow your customers