Managing Difficult People

Do the Team Leaders in Your Organisation Manage Difficult and Under Performing People Well?

• Do they sort out the “I can’t” and “I won’t” characters?
• Are they suffering from the “I was their mate, now I’m their manager” mentality?
• Do they know how to actively put in place performance improvements and monitor them to a conclusion?
• Are they anxious about using the disciplinary procedure if necessary?
• Are they clear about how to deal with grievances effectively?
• Can they distinguish the underlying reasons for difficult people and poor performance?

We address all these areas and offer a prestigious Chartered Management Institute Qualification (Level 3 Award in First Line Management –  Managing Team Performance)  

Friday 9th June 2017  9:00am till 4:30pm

Join us at the beautiful setting of Barnham Broom Hotel for this one day course for only £149 plus VAT Price includes all delegate materials a finger buffet lunch and refreshments throughout the day.

For an extra £125 plus VAT you can achieve a  Level 3 Award in First Line Management from the Chartered Management Institute.