The biggest challenge faced by every SME is that they don’t have enough leads coming into their business. The second is that when they do arrive, they aren’t always able to easily convert these leads into customers. This transformational session ran by Matt Sykes from Salescandance is designed to help you understand how to address those two problems. Selling is a fundamental business skill that is totally learnable and one that anyone can master. If you’re frustrated that your hard work isn’t bringing you the sales revenue you want and you’re looking to build and execute a proven sales process that will shift you towards Sales Success, this course is for you.
Aims:
Through a process of practical diagnosis, the delegate will get genuine clarity on areas of their sales process which is under-utilised and could be leveraged; at Salescadence we call this ‘latent potential’. Delegates will quickly recognise that selling is a ‘science not an art’, a process-driven activity where doing the right things, to a high standard and consistently beats any ‘magic words’ or complex closing technics that are no longer applicable in todays business environment.
Learning Objectives
Leave with a clear plan showing where and how you can improve your sales skills
Understand the benefits of measuring sales capacity and learn how to build sales capability
Get an insight into how Mindset & Attitude can help create predictable and consistent sales results
Who should attend:
Whilst we do train groups of sales teams, Salescadence specialises in delivering 121 sales training and mentoring specifically for single-owner entrepreneurs and owners of SME’s who are having some sales success with their sales growth, but want to find out how to create more.
About your trainer:
Matt Sykes is Managing Director at Salescadence, the transformational Sales Training company that helps personality-led business owners convert more of their leads into customers. He is also author of ‘Sales Glue’- the vital ingredient that makes Sales Success stick! For over twenty years, Matt developed a wealth of sales knowledge and experience from his role as European Sales Director for a leading global Packaging company. In 2014, in opted to leave the corporate world to follow his passion for training and has since successfully delivered Sales & Personal Development skills to over 2,000 people across a wide range of sectors including Telecoms, Automotive, Media, Construction, Packaging and Manufacturing.
WordPress is the world’s best and most popular website builder and this hands-on course takes you through from the basics, including installation and set up, to cover all the most useful features and tools WordPress offers. Whether you already have a site and want to manage it properly or are starting completely from scratch, this is the course for you. You will learn to…
set up and run a great website of your own
add content, images and videos
add structure and navigation menus
apply an attractive design using easy templates
make the site search engine friendly
add contact forms, maps and take payments
add social networking and track visitorslearn to add all the features and functionality you need to run and develop a fantastic website
and much, much more… How the course works
Please bring your own laptop: PC, Mac or Chromebook, any is fine. Or you can hire a laptop for the day here.
WiFi and power sockets are provided
No experience is needed – WordPress is incredibly easy to pick up and you will be free to go at your own pace throughout the day.
All training materials will be provided after the course, so there need be no fear of “falling behind”.This is an intensive course and assumes a reasonable working knowledge of using computers and the internet, even if you have little or no prior knowledge of WordPress. If you are comfortable with using email, copy/paste, saving files/folders and navigating the internet, you should be fine! (see more advice in our FAQ here) After the course you are welcome to stay around for further discussion with your trainer Toby and with each other, about WordPress, about your website and about your business. After the course, you will be sent all the course materials and clear instructions for setting up your site on its own domain name (old or new). You will have a year of free hosting, after which time it is from just £8/mo for unlimited space and bandwidth. More details here (https://wpcourses.co.uk/wordpress-training-courses/?gclid=EAIaIQobChMI0bSL8tTR1wIVSjobCh2A9gVdEAAYASAAEgJLnfD_BwE).
The face of The Modern Finance Director (FD) is changing rapidly. Successful FD’s now play an ever increasing role in not just accountancy functions but also the senior leadership team, proactively supporting business growth and the development of a long-term vision, traditionally more solely the preserve of the Managing Director. In 2013 the modern FD and an increasing amount of Financial Controllers too, have seen their roles become more challenging due to an ever increasing global reach with a greater pressure to deliver higher quality management information. Finance is now very much about becoming a key business partner for the organisation and making sense of the systems and processes to help drive profitability and generate cash.
In an entrepreneurial business The Modern Finance Director needs to help the business owner to understand what to do and where to go in order to generate cash from within the business and possibly outside. “They need to play a crucial role in the leadership team, supporting key decision makers to understand what’s likely to make the best profits and what products or services will help to improve cash flow,” suggests Big Sky Additions’ Director Sam Holt. As part of this role, a modern FD also needs a critical understanding of which customers are likely to pay on time.
A modern Finance Directors role may also look different in terms of their own employment basis. “Increasing numbers of ambitious, growing businesses are looking for a FD to work on a part time basis or perhaps in a self employed consultancy role to give added flexibility,” explains Sam. “In this way, a smaller business is able to tap into a high level of (expensive) expertise at a lower overall cost than a full time employee,” he continues. This idea can also help to redress the gender imbalance at board level since a part time or freelance role is often more appealing to working mothers looking to achieve better work-life balance.
As a business owner or entrepreneur entering the market to recruit a new FD, it is important that you find someone you can get along with: “It is likely that you will spend a lot of time together and go through some challenging times so it really helps if everyone gets along well and understands each other,” adds Sam.
When reviewing candidates for a FD position, Sam offers the following tips:
It goes without saying that you must make sure they have the appropriate qualifications.
Look for candidates who have been there and done it at least once
You may want to shortlist individuals who have specific experience or an interest in your industry sector.
High quality candidates will bring with them a network of contacts and existing relationships with key suppliers that can be relied upon by the business – cross reference these to the business needs.
If there are known specific issues pre-existing in the business then it is really valuable to choose candidates with specific experience of overcoming such scenarios.
A top candidate should have more than just job skills – they need to be able to demonstrate business skills and an aptitude for strategic thinking too alongside appropriate inter personal strengths
For further information and support to recruit for any financial or accountancy positions in your business please call Sam on 01603 516254
Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA Over the past 2 years, the accounting profession has seen one of the biggest changes in management information systems since the introduction of spreadsheets. This has arisen as a result of on-going technological advances across the globe and the increased demand for real time data. The use of online accounting software has increased exponentially and the benefits of using online solutions are numerous. Duration: 9:30am – 12:30pm Equipment: Pens and note paper will be available. Lunch provided: On half-day courses, light refreshments will be available throughout the duration of this course. Course Content Configuration and Basic bookkeeping of QuickBooks Online – Raising sales invoices, quotes and statements to customers – Bank reconciliations – VAT returns and record keeping – Management accounts and reporting – Using real-time information to understand your business – Budgeting – Using technology to streamline your business – Growing the business – Exit strategy Some benefits of cloud accounting are; Accessibility – The ability to access your data anywhere in the world where you have an Internet connection. This allows quicker management reporting at your fingertips. Some providers allow the data to be accessed across a platform of devices including iPads and iPhones. Automation – Several of the cloud solutions now support bank feeds so that your bank transactions can automatically download directly into your software which can reduce processing time and eliminate errors. Reduced data entry can mean your scan your invoices in or take photos and the app will do the rest for you, instead of keying them in one by one. Remote working – Without the need to access the data on a specific PC, we’ve seen an uptake in remote working, where bookkeepers can work away from their own office or even at home. With the pace of modern life, it can be essential that accounts are accessible anywhere. Program updates and review – You will always be using the most up to date version of the software, and you won’t need to buy yearly program updates. Monitoring your business is performed in real-time, allowing you to run as efficiently as possible. Prices range from £37.00 – £48.00 per person. For more information, please do contact us on 01603 788950 or email carrowbreck@broadland.gov.uk
Rejection is one of the greatest barriers to success. Whether you’re pitching your business, negotiating deals, or pursuing personal goals. This workshop transforms rejection into a tool for growth and resilience, helping you break free from patterns of fear and self-doubt that may be holding you back.
In this interactive session, you’ll explore:
What is Rejection Therapy?: Understanding the concept and why desensitising yourself to rejection can be a gamechanger for your confidence and decision making.
The Psychology of Rejection, Learned Helplessness, and Money Blocks: Discover how repeated setbacks can lead to self-limiting beliefs, creating mental barriers to success, particularly around money. Learn how rejection ties into scarcity mindsets and how to overcome these blocks.
Practical Techniques to Seek Rejection: Actionable methods to embrace discomfort, take risks, and grow through challenge based exercises.
Building Resilience in Business and Beyond: Master reframing, detachment, and other resilience-building tools to turn rejection into opportunity.
Group Challenges and Sharing: Take part in activities and discussions to practice skills and share experiences.
You’ll leave this workshop equipped with strategies to face rejection, reframe setbacks, and identify and dismantle beliefs that may be sabotaging your financial and personal growth.
About our Presenter
StacyBradley is a Social Entrepreneur with a passion for personal development and psychology. Her commitment to growth has led to incredible opportunities over the years, but she has also recognised moments where a fear of rejection may have led to missed opportunities.
In early 2024, Stacy made a commitment to embrace rejection therapy. A practice that has challenged her to push past her limits and unapologetically ask for what she truly wants in life, and business. Beyond the surprising successes of her requests, rejection therapy has reshaped Stacy’s outlook, strengthened her confidence, and unlocked a new belief in her own abilities.
Now, Stacy is excited to share her journey and tools with you, helping you live more boldly, face rejection fearlessly, and unlock your true potential.
A new virtual networking hour to help businesses to promote their products, services and expertise is being launched by Norfolk Chambers of Commerce from Tuesday 23 March 2020.
The #NorfolkChamberHour on Twitter is launching in response to the disruption caused by coronavirus, with face-to-face events cancelled across the region and many firms resorting to home working.
The networking hour on Twitter will take place each day between 2pm and 3pm.
Businesses can network, connect and promote goods, services and expertise using the hash tag #NorfolkChamberHour.
The impact of coronavirus is likely to change the way many of us do business for the foreseeable future. It is important that businesses have a way to communicate with each other through difficult times and support each other.
This new virtual networking hour is a daily opportunity for businesses to log on and promote products, services and expertise that could help other firms and, in turn, their own during this uncertain period.
The #NorfokChamberHour will be operated from our @NorfolkChamber Twitter account
On the 13th February we welcomed our members to the first West Norfolk Lunch of 2020. The room was filled with around 30 business from all over Norfolk, many travelling from Norwich to attend and of course, our local West Norfolk members ventured to the beautiful The Ffolkes Inn.
The late morning event consisted of networking over coffee, and chats with our feature charity; EACH. The EACH stand had some beautiful pictures of their new hopsice located in Poringland as well as information on what you can do to get involved and support them.
We were called to be seated and enjoyed a delicious two course lunch provided the fantastic Ffolke Inn staff. We then heard from the very talented and knowledgable Lucy Mowatt, Director of Method Marketing, on what is conent marketing? Lucy explained that content marketing is a strategic marketing approach focused on creating and distributing valueable, relevant and consistent content. Lucy went on to say that content can be anyting from online articles, case studies and videos to podcasts and social media updates. Content is needed for brand awareness, engagement and conversations with your potential customers and to reach a wider audience.
Lucy gave the audience some tips on how to get started with content marketing and said that the most important thing to get started is to always do your research and know your audience, with this in place you can then begin to develop a strategy and create a plan to measure your outcomes.
If your wanting to find out more about content marketing, you can find Lucy’s directory here.
Our MBA willchallenge and change the way you think, teaching you to examine and solve problems in a more strategic and thoughtful manner. Starting annually in January, our AMBA accredited MBA will act as a catalyst in accelerating change in your career progression.
Norwich Business School will be holding anopen evening on Wednesday 16th November 2016, between 18.00 and 20.00.
Come and see what we have to offer on both our Full Time and Part Time Executive MBA Courses.
Our MBA course leaders and current students will be available to meet you and answer any queries you may have. They will also be ableto advise you on which programme you will be most suited to and talkyouthrough the content and structure of the course.
Four reasons summer is the perfect time to start saving energy.
Warmer weather.Have your heating and ventilation system serviced while you’re not using it and make sure your system will be running as efficiently as possible through the winter. The more efficient the heating and ventilation system is, the more money you should save.
Longer days.More daylight means your lighting costs are lower. Invest the money you save on new energy efficient light fittings. Get a lighting assessment from an accredited energy surveyor to ensure you get a good payback period. Any NICEIC registered electrical contractor qualified to 17th Edition BS7671 should be able to advise you.
You can retrofit after hours.Business downtime is unaffordable in the current economic climate. It’s hard to take a break – not even for energy efficiency upgrades. That means retrofitting out of trading hours. Retrofitting out of hours can run expensive in the winter, as artificial lighting and heating must be provided in order to complete complex projects. Fortunately, extra daylight in summer means businesses can retrofit cheaply as well as safely. However expensive summer projects look, you can bet they’re cheaper than their winter equivalents.
It’s a chance to develop long-term energy strategies.Energy prices are going to continue creeping up, so energy efficiency should be a priority for your business. It’s easy to view things like air conditioning inspections and EPC assessments as unnecessary red tape, but they can form the basis of your energy management strategy and help your business make savings no matter how much the energy market fluctuates.
This 2 day course is aimed at owners, managers, QA and the HACCP Team in any food manufacturing environment, and also allied trades; laundry, packaging, etc..
The course consists of pre-course work, two taught “classroom” days followed by an assessment (60 question multiple choice examination).
In essence the course aims are to: *Enable you to develop your own CODEX based Food Safety Management System
*Comply with the Law; Regulation (EC) 852/2004 Article 5 (HACCP) and Annex II Chapter XII – team members need to be trained in the principles of HACCP
*Satisfy your SALSA/BRC Auditor
*To engage employees, get them involved in the Management processes and all the motivational/ productivity benefits this brings
The syllabus runs through: 1. Introductory concepts; costs/benefits, legal basis, the various models; Regulation (EC) 852, Codex, Campden BRI, etc.
2. The role/ importance and of the prerequisites
3. The 7 preliminary steps of a HACCP study, according to Campden BRI/Codex
4. The 7 legal HACCP steps; identifying hazards, critical control points, critical limits, etc.
Entry: A Level 2 Award in Food Safety as a minimum, a Level 3 Award in Food Safety is beneficial; an understanding of food manufacturing settings; basic literacy, numeracy and computing skills
Duration: Two day programme ( 09:00 start-16:30 finish ) Approximately 4 hour pre-course work to be completed before attending the classroom session
Cost: £395.00 + VAT Includes assessment fees, course handbook, lunch and refreshments
Course Tutors: Sarah Daniels and Richard Mills are both Chartered Environmental Health Practitioners, having spent over 25 years each in the profession. The RedCat Partnership has been providing food safety training and consultancy in Norfolk, East Anglia and nationally for over 18 years.
There is a lot of talk about the need to support SMEs (in English that stands for Small and Medium Enterprises) who are the engine of growth for the UK economy.
But what constitutes a small business? I started to do some research and it depends who you ask and why you are asking. The Government statistics defines small as employing less than 50 staff and Medium fewer than 250.
Interestingly 99.5 per cent of all Norfolk businesses employ less than 200 staff with 85 percent employing less than 10. As an aside in public sector speak businesses employing less than 10 are defined as micro- a term disliked intensely by small businesses who fall into that category.
So does size matter? Well yes and no. If you are after government funding it matters a lot as if you don’t fit the number of employee and turnover criterion set by the different funders you do not qualify.
However what is more important to an individual business is their size in relation to their own sector. A firm of a given size could be small in relation to one sector where the market is large and there are many competitors, whereas a firm of similar proportions could be considered large in another sector with few players and/or generally smaller firms within it.
At the Chamber we feel is it not necessarily the size, shape and age of a business that matters as much as their attitude, although we do realise that the number of employees does often determine the structure of the business.
Although a small business ourselves, employing 12 staff, Norfolk Chamber due to the nature of our business and the expectations of our members has many of the structures of a larger business i.e. accreditations such as ISO9001 and IIP. This combination of accreditations and versatility works for us as it is a differentiator.
What is clear is that our Norfolk Chamber smaller members are living up to their reputation of being dynamic and successful. We asked the question recently to our members “What is particularly exciting about your business right now?” The answers came back loud and clear!
There are too many quotes to include them all but comments include Liftshare: “Signing up some huge new clients like Vodaphone, Serco and nPower” Deltic Training: “Increasing amount of business overseas” Right Angle Events ” We are currently in a state of excellent growth and have taken on new personnel” Paul Robinson Partnership “The implementation of BIM technology and collaboration across all projects is a real step forward. “AFA Projects “Changing delivery methods – we recently delivered training in South Africa from our converted cow shed” Britannia Fire “Double digit growth in turnover and in profit” Tax Assist Direct “International expansion to USA Canada and ANZ” and there were many many more.
As the economy starts to show promise it is really great that Norfolk’s smaller businesses are alive and very much kicking. The future will continue to be challenging but there is no doubt this sector of our business community is up to the challenge.There is a lot of talk about the need to support SMEs (in English that stands for Small and Medium Enterprises) who are the engine of growth for the UK economy.
But what constitutes a small business? I started to do some research and it depends who you ask and why you are asking. The Government statistics defines small as employing less than 50 staff and Medium fewer than 250.
Interestingly 99.5 per cent of all Norfolk businesses employ less than 200 staff with 85 percent employing less than 10. As an aside in public sector speak businesses employing less than 10 are defined as micro- a term disliked intensely by small businesses who fall into that category.
So does size matter? Well yes and no. If you are after government funding it matters a lot as if you don’t fit the number of employee and turnover criterion set by the different funders you do not qualify.
However what is more important to an individual business is their size in relation to their own sector. A firm of a given size could be small in relation to one sector where the market is large and there are many competitors, whereas a firm of similar proportions could be considered large in another sector with few players and/or generally smaller firms within it.
At the Chamber we feel is it not necessarily the size, shape and age of a business that matters as much as their attitude, although we do realise that the number of employees does often determine the structure of the business.
Although a small business ourselves, employing 12 staff, Norfolk Chamber due to the nature of our business and the expectations of our members has many of the structures of a larger business i.e. accreditations such as ISO9001 and IIP. This combination of accreditations and versatility works for us as it is a differentiator.
What is clear is that our Norfolk Chamber smaller members are living up to their reputation of being dynamic and successful. We asked the question recently to our members “What is particularly exciting about your business right now?” The answers came back loud and clear!
There are too many quotes to include them all but comments include Liftshare: “Signing up some huge new clients like Vodaphone, Serco and nPower” Deltic Training: “Increasing amount of business overseas” Right Angle Events ” We are currently in a state of excellent growth and have taken on new personnel” Paul Robinson Partnership “The implementation of BIM technology and collaboration across all projects is a real step forward. “AFA Projects “Changing delivery methods – we recently delivered training in South Africa from our converted cow shed” Britannia Fire “Double digit growth in turnover and in profit” Tax Assist Direct “International expansion to USA Canada and ANZ” and there were many many more.
As the economy starts to show promise it is really great that Norfolk’s smaller businesses are alive and very much kicking. The future will continue to be challenging but there is no doubt this sector of our business community is up to the challenge.
When it comes to the economy, it feels like rays of sunshine are breaking out from behind the clouds that have been parked over the United Kingdom ever since the financial crisis of 2008. As the British Chamber of Commerce (BCC) brand-new Q3 forecast suggests, growth is likely to be higher than anticipated over each of the next three years. Recent economic releases, from net trade to retail sales, show an uptick in our national performance. Barring business investment, nearly every indicator monitored in the latest Bank of England agents’ report is trending positive – mirroring the trends the Chamber Network first spotted in the Quarterly Economic Survey this spring.
So there are real, and increasing, reasons for Norfolk business to be cheerful. It’s not just a long spell of warm and summery weather, but a recovery in real world conditions, that underlies the latest trends in the economy. But we’re not completely out of the woods yet. There are a number of factors that we at the Chamber will continue to keep an eye on that could affect the scale and pace of our economic resurgence. As John Longworth Director General at the BCC has said, recovery is precisely the time when the political class must be most alert and attentive, because any slackening of their focus on growth could hurt our prospects of moving the economy from good to truly great. Some of the factors we’ll be watching carefully:
International shocks. With the potential for conflict in Syria, German elections, and the never-ending Eurozone drama, events overseas could impact us here – from inflation and energy price spikes through to impacts on demand in our key export markets.}
The UK’s public finances. Don’t believe the political rhetoric on either side; at best, we’re treading water. The markets have been benign and accommodating to date, but there’s no guarantee this will continue over the medium-term.
Monetary policy. Mark Carney, the new Bank of England governor, chose to make his first major public speech at Derbyshire and Nottinghamshire Chamber this week, and highlighted his commitment to forward guidance on interest rates and stability in monetary policy. Yet interest rates could rise faster than predicted if the recovery continues to gather strength. What’s more, there is an eventual reckoning to be had as quantitative easing is unwound and withdrawn from the market.
Business investment. As both our QES and the Bank of England’s figures show, businesses remain reluctant to undertake major investments. Amongst the new and growing, this may reflect tight credit conditions and discouragement. Amongst established and larger companies, though, this is continued conservatism at a time of perceived uncertainty. Unless investment picks up, rebalancing may be some way behind.
Public investment. Our Westminster politicians have an innate ability to wobble at precisely the worst time, as behaviour over HS2 has demonstrated this week. Indecision and uncertainty on road, rail, energy and aviation projects could hurt our medium-term recovery prospects.
And finally, the UK’s trade balance. While Chamber exporters continue to power ahead in many markets across the world, particularly in services, we’re not seeing the kind of shift in the UK’s trade performance that meets market expectations (to say nothing of pushing the UK’s dire balance-of-payments track record into the black).
The fine balance between opportunities and threats makes our job at the Chamber complex, to say the least. But I am confident in saying that I feel better about the prospects for Norfolk businesses than for a considerable time. As a very wise person once said, “you can’t stop the waves, but you can learn how to surf”. Norfolk businesses are starting to hone their surfing skills – and we’re here to help.