Thursday 5th September saw our first Great Yarmouth breakfast after a summer of fans-on-full and office ice-creams.
The Imperial Hotel set on the breezy beach-front looked after us superbly, and our event ran with perfect timing thanks to Nick, Jill and their wonderful team.
Our Breakfast events are a fantastic opportunity to meet face to face and find out what is most important to our members, and how our membership team can support them.
We signpost, we support and above all, we listen. Listening to what members need is top of our daily to-do-list.
The atmosphere was buzzing with conversations and coffee from beginning to end, and enormous thanks go to our Guest Speaker, Kate Pigeon-Owen of WellBeing International Ltd.
It’s a difficult topic for some, but Kate spoke with wit and knowledge on ‘Menopause in the workplace’ – a topic personally relevant to our own Haze Carver, and to many of our members too. If you are interested in how your company can learn more, do get in touch with Kate or come along to their Menopause Workshop day at Erpingham House on October 6th.
Legionnaire’s Disease; The Top 10 Things You Need to Know The outbreak of Legionnaire’s Disease in Edinburgh has caught media headlines; one fatality, 88 in hospital (14 in Intensive Care), three Improvement Notices from HSE. It’s been 10 years since something similar has happened (Barrow-in-Furness; 180 cases, 7 fatalities, one manslaughter conviction). As it can be a work-related health and safety hazard, we thought it about time to dust off the key facts for you.
1. What is it? The illness is caused by a bacterium, Legionella pneumophila, which is very common in the environment.
2. How Do I Catch It? The germ likes water systems. Once inside these systems, in the right conditions, it will multiply. The contaminated water then needs to be sprayed into a mist, vapour or aerosol. The victim breathes in the contaminated aerosol, introducing the germ to the nice, warm, moist lungs. It then causes illness.
3. How Bad Is It? As it’s in the lungs, it causes a form of pneumonia. At one end of the scale, it can be a mild respiratory illness (normally called Pontiac Fever), up to fatal. Fatality rate varies, maximum 30% in extreme cases
4. How Bad Is It (2)? As always there are more vulnerable groups; infants, the elderly, people already ill, and (interestingly but not surprisingly) smokers.
5. Which organisations need to take heed? “At risk” water systems are (no surprise) those that produce water vapour or mist. Examples we’ve looked at include;
Showers are the most common we come across; hotels, sports clubs, etc but don’t forget emergency showers.
Spa baths. Those in swimming pools tend to be well managed, but in hotels things like “Jacuzzi” baths a can be overlooked (think of all that dirty water sitting in the bottom of the pump systems….)
Fire sprinkler and wet riser systems
Lathe and machine tools, where a cooling liquid is jetted onto work-pieces or cutting blades
Horticultural misting systems
Car washes
Indoor fountains/water features
Large air conditioning or industrial cooling systems (such as the three in Edinburgh that have so far been served with Improvement Notices). These are larger systems that include an “evaporative condenser” like power station cooling towers. These are actually notifiable to the HSE or Local Council, as they give off large clouds of water vapour from systems that can readily be colonised by the bacterium.
6. What Do I Need To Do If I Have An “At Risk” System Under My Control? A risk assessment (no surprise there), and, if controls need to be put into place, then these need to be part of a management system. These both need to be recorded if you have 5 or more employees (management arrangements usually in your Safety Policy).
7. What goes into a risk assessment? a. How likely is the contamination of the system? Have a guess from the picture below…) b. How likely is it that the bacteria will multiply to dangerous levels? This in turn includes looking at water temperatures (highly important; the bacteria prefer water at 20-45OC), flow rates (stagnant water or little used outlets), shelter for the bacteria (scale, rust, poor materials used in plumbing, etc) and food for the bacteria (things like slime inside water tanks) c. Likelihood of a mist/vapour being formed (a certainty with all of the systems mentioned above) d. Likelihood on someone breathing the vapour, and if any of those people are more vulnerable. How many people, how often, distance from the source of vapour, etc. What do you mean by “management arrangements”? There are some specifics in HSE Codes of Practice, including; nominating someone to take responsibility for putting control measures into place having a schematic (diagram) of the water system the water system’s operating settings, etc (a “Normal Operating Procedure”). This might include thermostat settings, for example. Staff awareness training, especially for anyone managing the water systems, but could also include cleaners. Precautions might include things like how to make sure little used water outlets are managed (e.g. hotel showers that haven’t been used over winter). These arrangements will also include monitoring, as one of the most important control measures is temperature control. Who is going to measure water temperatures, where, how often and how? Where and how should this be recorded? What should they do if water is found to be between 20 and 45OC?
8. Are there any local examples of Legionnaire’s Disease? In my former life as a H&S inspector I investigated one fatal outbreak in King’s Lynn. As a consultant, one tourism client was implicated in a fatality (as the victim had stayed with them), but having a decent risk assessment (plus clearly implemented improvements) and management plan eliminated this business from the investigation. The business could show that the water system had been properly assessed, and that controls/monitoring were in place (through documented procedures) and robust.
9. What Should I Do Now? Decide if you have an “at risk” water system. Make sure you have a decent risk assessment that looks at the factors in 7 above. If you have an assessment, has it been reviewed regularly (e.g. have water systems been changed)? Does your safety policy include the necessary management arrangements?
We are pleased to say that further to our last update in April 2020, we have adapted some of our core processes and our team have adapted to working in the ‘new normal’, to continue to provide all of our regular services during the usual working hours. Our previous investments in recruiting and training the right people, combined with developing robust IT systems, have enabled ASAMS to demonstrate a good level of resilience during the pandemic.
“All of our staff have worked hard to adapt to the changes to ensure that our company can continue to give great service to our customers” said Thomas Whiskin, Director, ASAMS.
In addition to completing a full risk assessment, maintaining social distancing and providing our staff with additional PPE, we have made four main changes:
1. We have modified our workflow processes including reducing paper use, using screens to create areas allowing isolation of technicians during testing and increasing cleaning. Reducing paper use has enabled us to produce high quality, secure digital reports and therefore provide an even better service to our customers.
2. Minimising visits to site while allowing the calibration of equipment has been maintained by reorganising the workspace and enabling any visitors on site to work in a Covid-secure environment.
3. As part of minimising visits to the laboratory, we are now facilitating remote witnessing using streaming from webcams within the test lab rather than have people visit ASAMS premises. With witnesses currently working remotely from home this has enabled them to complete the process easily, accurately, efficiently and safely.
4. Drop off points for test samples arriving at the laboratory have been established outside so that contactless deliveries can be made with clear signage (above).
“The adaptations have been fast and effective, showing the company cares about its personnel and puts their safety first.” said Ziggy, ASAMS team member.
Customer feedback from the last few weeks has been positive too. “I have been using ASAMS mechanical and metallurgical testing services for some years now and would thoroughly recommend this company. Our industry is the oil & gas sector which requires quality work to be carried out with quick turnover which ASAMS fully support with a “can do” attitude. The company has fantastic customer support and in-house expertise, and are always readily available to discuss and advise on technical matters. Customer relationships are paramount at ASAMS and I genuinely feel like a valued customer to them.” said a welding engineer at a large Aberdeenshire based fabricator.
Looking to the Future Planning ahead, we intend to maintain our streamlined workflow processes and digital reports as we continue to provide the full range of metal testing services for the oil, gas and renewables sectors.
Recognising that we all need to learn from each other to help us get through this difficult situation, please get in touch if there is anything that we can do to help you create your Covid-secure environment.
Norfolk Chambers of Commerce are once again pleased to be supporting the Norfolk Skills & Careers Festival. Returning on Wednesday 4 and Thursday 5 March 2020 at Norfolk Showground, this interactive event is aimed at 14-24 year olds to help inspire them for their future career and to demonstrate the various options available. The event spearheaded by Royal Norfolk Agricultural Association provides an opportunity for your business to connect with Norfolk’s young people, support the future workforce and demonstrate and talk about the key skills involved in your industry. The Festival will be structured around thirteen sectors covering Energy, Advanced Manufacturing, ICT – Digital and Creative, Financial and Business Services, Leisure, Tourism and Culture, Food and Farming, Science and Innovation, Health and Social Care, Construction and Logistics, Education and Training, Public Services, Retail and Enterprise and Careers advice. The Festival is run on a not for profit basis and the organising partners include: Norfolk County Council, Royal Norfolk Agricultural Association, Archant, City College Norwich, Easton and Otley College, Beacon East, Norfolk Chambers of Commerce, New Anglia Local Enterprise Partnership and Norwich School. For 2020 the Festival is looking for exciting new businesses to get involved to put on an interactive and engaging display of the career opportunities Norfolk has to offer. Both exhibition and sponsorship opportunities are available with prices starting at £350+VAT. If you book before the 31 December you’ll receive an early bird rate on your booking too! To find out more about supporting the Norfolk Skills and Careers Festival 2020, take a look at the documents below or get in touch with Cheryl Watson: E: norfolkskills@rnaa.org.uk T: 01603 731971
To encourage businesses to make the investment in monitoring technology and energy saving, Enhanced Capital Allowances (ECAs) are available meaning that 100% of the qualifying capital expenditure may be claimed back against taxable profits in the first year.
There are three schemes for ECA’s which are energy saving plant and machinery, water conservation plant and machinery, and low carbon dioxide emission cars and natural gas and hydrogen refuelling infrastructure. Focussing on water conservation, did you know if you fit efficient showers, taps, toilets, washing machines, detection and monitoring equipment and the product is suitable you can use the ECA Scheme.
Taking it further, installing rainwater harvesting equipment, smaller scale sludge dewatering equipment, water efficient industrial cleaning equipment amongst many others, you can again use the scheme.
The general rate of capital allowances is 18% a year on a reducing balance basis up to a limit of £25k. Some technologies supported by the ECA Scheme (e.g. boilers, lighting) are included in a special capital allowances pool where the general rate of capital allowances is 8%. Additional benefits of purchasing ECA qualifying energy efficient technologies could include: improved cash flow, lower energy bills, reduction in Climate Change Levy or CRC payment.
We will look into all of these options as part of any project we work on and to the Clients needs and specifications.
Provisional Met Office figures show that 2012 has seen the UK’s wettest April and June, since records began in 1910. Over a months worth of rain fell in the North West and North East within 24 hours, after flood warnings were issued to more than 7,000 homes and businesses.
Although some of the UK remained unaffected, flash flooding and unpredictable weather conditions are becoming more and more common, leading the more proactive businesses to ask the question:
Would my business be prepared in the event of a disaster?
A disaster or crisis can strike a business at any time and failing to plan for such an event can undo years of good work and hard trading in an instant. This can be the difference between your business recovering or failing; a return to full normal trading can often take a business more than a year. According to a report undertaken by AXA in 2007, 80% of businesses affected by a major incident either never re-open or close within 18 months. Imagine for example you had a fire which resulted in your premises closing for a re-build. Such a disaster could result in obtaining planning permission/building warrants, allocating building contractors, allowing for delays on the build caused by holidays, poor weather conditions and availability of materials required.
Assess the threats
Think of the threats in terms of the operations which are key to your business, such as:
Fire, flood or storm damage to your premises or stock
Explosion
Loss of power or other services
Threat of vital equipment or stock
Unavailability or loss of key personnel
Staff sickness levels (Swine Flu Pandemic)
Loss of customer or other records
Theft of delivery vehicles
Make a plan
Once you have assessed the threats, consider any potential actions you can take to reduce the risk of these occurring, or even prevent them altogether. Are there steps you could take to reduce the scale of loss, or speed up your return to normality?
We recommend all businesses are supported by some form of Continuity Plan, regardless of their size
Think about things such as:
Organise suitable alternative premises
Keep an updated list of staff contact details off site
Arrange for an off-site storage solution for backed up files
Making sure fire extinguishers are regularly inspected, maintained and appropriately located
Train staff in emergency procedures including the use of fire extinguishers
Invest in a fire resistant safe for important paper records
Carry out back up procedures for important computer records
Fit fire alarms, burglar alarms, CCTV and any other relevant security systems
Ensure germ killing hand foam is available for staff and visitors
Peter Fosterof Hugh JBoswell states; “we recommend all businesses are supported by some form of Continuity Plan, regardless of their size. Many businesses underestimate the sheer quantity of time and effort required to get their business back up and running following a substantial loss. By being prepared, you can reduce the time required to return your business to pre-loss trading levels, and help minimise the impact on your business.”
Health and Safety often gets blamed by people for stopping things happening; people can receive bad advice from their Employer, their Insurance Company or indeed from a Health and Safety Consultant. They can also use Health and Safety as an excuse for not doing something or for people who can’t be bothered or have a ‘killjoy’ attitude.
The Health and Safety Executive have responded to concerns by setting up a Myth Buster panel; this is chaired by Judith Hackett- a formidable character – she has 11 co panellists who are drawn from all walks of life.
So far this year they have commented on 47 cases; the first about a swing on an allotment that a Parish Council wanted removing; the swing was provided for use by the hirer’s children to keep them occupied. The latest that a landlord of a block of flats was asked to replace metal framed windows; that fitted & opened safely.
There is a form on the HSE’s website for anyone to report any ‘Health and Safety gone mad’ occurrences.
Health and Safety as I have said is all about Common Sense; but Common Sense is not always that common- it is about awareness, knowledge, attitude & perception.
Health and Safety is about protecting people with sensible controls; not about blanketly saying people cannot do things
I have chosen some ‘favourite’ myths to highlight that Health and Safety has not gone mad – but some peoples interpretation of it has:
Bonkers Conkers- in reality the risk of playing conkers is low; a head teacher did ask for children to wear goggles; but there is no blanket need; in schools it is often discipline that’s the issue not H&S.
Bunting (well we have had the Jubilee & now the Olympics)- The myth is that Bunting is not allowed due to H&S – this is just plan nonsense; H&S is about protecting people not about stopping celebrations! People need to plan – where to hang bunting and how to get it up their safely- again not a blanket ban.
Restaurant based myths; yes you can issue tooth picks, yes you can heat up baby foods & no dogs in restaurants is not a Health and Safety Issue.
Topical one of Mortar Boards- like conkers there is a v v small risk of injury from a flying Mortar Board- the issue can be that the hats are hired and need to be returned in pristine condition?
Trapeze artists need to wear Hard Hats! Hard hats are only required when there is a risk of falling debris.
PAT testing of electrical items is an yearly requirement; this is simply not true; the Electricity at Work Regulations require businesses to maintain their electrical appliances- this needs to be risk based; some items can be visual checked (low risk static office equipment) others such as portable hand tools that are used in dusty/wet environments will need more frequent thorough checks.
Lastly there is nothing you can do about Slips & trips- there’s lots of cheap effective solutions – there were 4 fatalities last year, and about 100, 000 injuries – the estimated cost to UK PLC is £800 million per year; Good Housekeeping, cable management, correct well maintained clean flooring, foot wear and staff attitude will all reduce the risk
Health and Safety is siimply about protecting people; unfortunately 173 people were killed at work last year- this fiqure does not include those who are killed whilst driving on our roads; or ask the 300 000 plus people who are injured at work
It is about sensible Risk Management – about putting in place some proportionate controls.
We all need to accept personal responsibility- whether we are an Employer, an Employee or a member of the public
When the energy bill has finally completed its passage through Parliament it will introduce the biggest reforms of the UK energy market for over 20 years. If the reforms are to succeed the government must ensure they are fit for purpose from day one. The recent findings of the energy select committee should help ensure that they are.
The coalition came to power over two years ago promising to radically reform the way the UK energy market worked. The largest proportion of those reforms is to be contained in an energy bill that is expected to be published later this year. Sensibly, the government felt that reform of this scale deserved proper scrutiny before they introduced a bill. Therefore, last May they gave the public first sight of a draft bill and asked the Parliamentary Energy and Climate Change Select Committee to examine the proposals. Over the last few weeks the committee and being carrying out there inquiry and have this week published their views on the bill.
The committee, which is chaired by Conservative Tim Yeo MP, are highly regarded in the energy industry. This respect has been gained due to the quality of their previous investigations into issues such as the EU ETS and shale gas. There is an ongoing debate as to weather committees should have greater independence and have more of a say in the governance process. The overall performance of select committees have been mixed of late, but I think it is fair to say that the energy committee is one of the best performing and has strengthen the argument for granting committees more power. So when they were given time – albeit a relatively short period – to investigate the proposed reforms it was very much welcomed.
The Committee heard from over 30 witnesses, including the Secretary of State for energy and representatives from the big six energy companies. However, they did not get the opportunity to question a representative from the Treasury. The Treasury refusal to put someone forward to face the Committee has drawn the ire of many commentators and hasn’t exactly helped quench the view that the Treasury and DECC are not of one view on energy issues.
Overall the Committee delivered a fairly negative analysis of the draft bill. Worryingly, they feel that it could impose unnecessary costs on consumers and deter badly needed investment. Their main concern is the government’s refusal to guarantee the contracts that generators of electricity will sign to deliver new nuclear and renewable forms of energy.
Our main concern with the bill has been its complexity and vagueness in parts. Some of the committee recommendations would help address these concerns and we hope the report receives careful consideration by the government before they proceed with the introduction of a full bill.
Now that the Committee has delivered its verdict we should expect to see the full bill in the autumn, as has been promised on numerous occasions. Allowing Parliament time to scrutinise a draft bill was the correct decision, but it must not be used as an excuse to delay reform.
The rain is held responsible for the rise in the number of retailers falling into insolvency which rose to 426 in the 2nd quarter of 2012 up from 386 in the previous year according to PWC.
However insolvencies across the wider economy including other sectors such as construction and manufacturing were down 3% on the previous year.
Norwich continues to attract national names with the new Jamie Oliver restaurant opening today.There are already 30 Jamie Oliver Italian restaurants across the UK and also one in Sydney and Dubai. It is important that Norwich builds on our increasing positive reputation to attract further investment.
Norfolk still finds it challenging to attract enough skilled managers and having a dynamic city is increasingly important to attract them and their families.
Looking to improve your marketing skills? Then join our practical half-day Email Marketing Workshop in Norwich. As a member of the Norfolk Chambers of Commerce, you can take advantage of a helpful 10% discount when you book.
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Norwich City Council have released their latest economic barometer. The report highlighted:
Locally
• Figures pointing to an encouraging rise in research and development in the region have emerged in statistics showing a 22 per cent rise in claims for R&D tax credits in the East of England • More than twice as many business owners in the East of England would choose to recruit an older worker than a younger candidate • Five University of East Anglia (UEA) scientists have been named in the top 1 per cent of the world’s most highly cited researchers • During the month of September, average house prices dropped by 0.64 per cent in Norwich, 0.41 per cent regionally and by 0.09 per cent in England compared to the previous month.
Nationally
• October data pointed to a sustained decline in UK construction output, with overall volumes of work falling for the sixth consecutive month • UK Report on Jobs data recruitment consultancies across the UK continued to register subdued hiring trends • Visa’s UK Consumer Spending Index, compiled by HIS Markit, indicated that expenditure fell on an annual basis for the thirteenth month in a row
Here at the Chambers we are definitely feeling the Christmas spirit: the tree is up and decorated and our desks are adorned with tinsel. We also held our very first Christmas Carol evening in partnership with the wonderful Blickling Hall on Monday 2nd December to get everyone in the festive mood.
Held in Blickling parish church guests walked up the candlelit pathway to the church which was beautifully decorated with candles, a Christmas tree, and garlands. With a cup of mulled wine (or spiced apple) and a mince pie in hand guests took their seats ready to hear all about Christmas at Blickling from the Jacobean period up to the 1930s. The costumed speakers gave great accounts on Christmas in their periods, including the creation of the tradition of decorated trees and card-giving in the Victorian period. During the Edwardian period a key and coin were hidden in the pudding with whoever got the key acting as master for a day, this could end up with a servant in charge and the master acting as servant! After hearing from the volunteers we were then treated to some carols courtesy of Vocalights Choir who encouraged everyone to join in!
At the end of the evening guests walked back to their cars past the spectacular Blickling Hall with its tree-lined drive and brightly coloured lights illuminating the hall. It was a great way to bring the business community together to kick off the festive season at a beautiful venue, even if it was very cold! If you’d like to explore the hall’s 400 years of history for yourself you can take a look round their festive house and garden of lights until December 20th as part of their Home for Christmas celebrations.