In order to select their chosen charity of the year, several charities are presented to the Swans (employees) who are then asked to anonymously vote for the one they would like to support for that year. The charities presented are those that have shown an interest in working together or have approached them for our support.
For the past 5 years Indigo Swan have supported Norfolk and Waveney Mind. It’s a charity they hold close to their hearts, which is why they are excited to reveal that tjhey will be supporting them for another year. It was a very close vote (the closest yet), so they have decided to support the runner up next year.
James commented: “We all have mental health, but poor mental health is something that all of us will come in contact with at some stage during our lives – whether that’s someone you know, a friend, a family member or even yourself. At Indigo Swan we’re passionate about being upfront, honest and open about challenges facing people with poor mental health. We want to continue to help with raising awareness and support all of the Swans within every aspect of their wellbeing.”
A dictionary will tell you that negotiation is a strategic discussion between two or more parties that resolves an issue in a way that each party finds acceptable. This programme will equip you with the skills to maximise your chances of a successful outcome.
Key topics:
The negotiation process
Why should someone buy from you
Negotiation skills
Value engineering
Negotiation in practice
Dates for this course will appear here once confirmed.
Business leaders from across the region were given some valuable insights into how to achieve the best possible performance by football international and Premier League star, Paul McVeigh.
Paul, who had a 16-year career as a professional footballer with Tottenham Hotspur, Norwich City and Northern Ireland, was speaking at the Larking Gowen Autumn Business Breakfast, at Milsoms Kesgrave Hall, near Ipswich, on 22 November 2022.
His experience of competing with and against some of the best players in the world, and being the first Premier League footballer to qualify with a Master’s Degree in Psychology, formed the basis of his presentation into how to achieve the right mindset to boost performance.
“In the four corner model of performance, you have technical, physical, psychological and social. The most important is psychological. The question you have to ask is: How much of your day are you dedicating to improving this?” he said.
“People are busy working throughout life. It’s just a case of being clear on what you are working towards every day, every month, every year. Normally, you are told what your goals are professionally, but nobody tells you what your goals are for yourself,” he said.
Since his retirement from professional football, besides becoming a thought leader in performance psychology, Paul has become an established radio and TV broadcaster and has published a book, ‘The Stupid Footballer is Dead’.
Graham Mummery, Audit Partner with Larking Gowen’s Corporate team, said: “We’re very grateful to Paul for a fascinating insight into the world of elite performance, and how lessons can be learned from sporting achievement at this level that apply to all aspects of life.”
Unfortunately we have had to postpone our backstage tour, but we look forward to announcing new dates as soon as we have confirmation from our friends at The Theatre Royal.
Since 2002 over 16 million theatergoers in 19 counties have thrilled to this awe-inspiring production of We Will Rock You!
We really hope you can join us – you’ll have to be quick as there are only 20 spaces!
You’ll have a Backstage Tour of the set of We Will Rock You, the worldwide smash hit musical by Queen and Ben Elton which returns to the UK, a show that boasts the scale and spectacle that marked the bands’ legendary live performances. During the hour tour you can experience first-hand the set, stage, sights and sounds of live theatre.
Network in the welcoming Kemp’s Resturant over breakfast comprising of a selection of local cheeses, local meats, artisan breads, granola, yoghurt, warm pastries, sliced fresh fruit, tea and filter coffee. We think its a great way to start your day! Norwich Theare Royal is one of the East of England’s largest and most successful theatres with over 250 years presenting theatre in Norwich….
Norwich Theatre Royal is the largest and most successful theatre in the East of England with over 400,000 people attending annually to watch 400 performances, ranging from shows for pre-school age children to grand opera, and everything in between. We feature the best of West End shows from big musicals to great dramas, alongside dance, comedy, family shows, opera and music – Click Here for the latest show information.
We are hoping to bring some festive magic and spread some Christmas cheer with our latest charity fundraising idea.
The team at Contract Personnel are aiming to raise funds to help provide presents, essential items and festive gifts for the children’s wards at some of our local hospitals across Norfolk & Suffolk.
At a time where some children and their families face spending time in hospital over the Christmas period, we are raising funds for hospitals including the Norfolk & Norwich University Hospital, James Paget University Hospital, The Queen Elizabeth Hospital King’s Lynn and West Suffolk Hospital.
After speaking with some of the hospitals, the funds will be spent on presents for the children, along with essential items for the wards – including cot mobiles, gift sets for the older children, sensory toys, arts and crafts sets and much more!
We will then donate the prizes in our Christmas JOB BUS, which will be decorated with Christmas lights and feature Father Christmas!
Anything you can donate to our cause will be greatly appreciated. We will be sure to feature your company across our social media channels and website – along with inclusion in our PR articles.
And if you just wish to donate as an individual, we will really appreciate your kindness this Christmas!
Kickstart your personal and business development by joining the University of East Anglia’s (UEA) Help to Grow: Management course with Norwich Business School. Led by UEA academics, the course equips your business with tools and strategies to bolster your resilience.
Help to Grow: Management is a nationwide course, and as a member of the Small Business Charter, Norwich Business School is currently open for applications for its fourth cohort starting on 6th March 2024.
The course is designed for business owners, CEOs and tomorrow’s senior business leaders, who each bring a diversity of experience. 50+ regional businesses from a wide range of sectors including science and technology, electronics and aviation, social enterprise, retail and logistics have participated to date. Over 1,700 teaching hours have been delivered since November ‘22, as well as 500 hours of mentoring and 400 hours of peer-to-peer advice.
Participants will enhance their management and strategic capabilities, learn how to innovate in their business and adopt digital technologies to boost productivity and operational agility.
The course supports managers and leaders of SMEs with 5-249 employees. Those with 10+ employees may apply for two places. The 12-week programme is designed to fit alongside full-time work commitments and is 90% funded by the Government, meaning the fee payable by participants is just £750.
More and more people are electing to take up an apprenticeship in Norfolk. The results for 2021/22 have seen an increase in the number of people who start an apprenticeship, figures which had been in decline since 2016. Many employers who are new to apprenticeships are unaware that apprenticeships are not just for school leavers aged under 19, and that there are also apprenticeships opportunities for all ages, including for existing employees who may be looking at upskilling current staff.
Across England, new apprenticeship starts were up by 8.6% compared with 2020/21, whilst in Norfolk new starts were up by 17.7%, demonstrating the impact of work which organisations in Norfolk are doing in helping to buck the wider trend.
One of the areas with the largest increase compared with the same period last year was in Information and Communication Technology apprenticeships, which saw a 90% increase of people taking up an apprenticeship compared to 2020/21.
Cllr Graham Plant, cabinet member for growing the economy, said: “Being or hiring an apprentice can be so rewarding for both parties – it’s a great way to expand your business while also passing knowledge on. There are so many different types of apprenticeship to explore, from agriculture to the arts, and engineering to tourism. These qualifications are offered at different levels: intermediate, advanced, and higher, so there is bound to be something for everyone on offer.
“Apprenticeships aren’t just for young people, with almost half of apprentices this year being over the age of 25. Not only does it help the individuals on the course, but it helps to expand the Norfolk economy by creating jobs and enabling companies to grow to meet the demand of the future.”
Apprenticeships Norfolk, a free and impartial service run by Norfolk County Council, offers a wide range of support for both apprentices and companies looking to take on an apprentice, including information and guidance, as well as financial support. The Access to Apprenticeships grant, which is funded through the European Regional Development Fund, offers businesses up to £500 to enable them to overcome barriers to hiring an apprentice. The grant can be used for a variety of things, such as providing travel expenses, or the technology required by an apprentice to complete their studies, or for purchasing specialist equipment which would be needed, but can present a barrier to companies thinking of hiring an apprentice.
One company who was awarded the grant was BH Trees, a tree surgery company based in Norwich. They hired a female apprentice in a typically male dominated industry, which presented a challenge for them as a lot of standard safety equipment is designed for men. This equipment would be ill-fitting, and she would have had to share it, but the Access to Apprenticeships grant enabled the company to purchase equipment specifically designed for females.
Ben Hogben, from BH Trees, said: “We used the Access to Apprenticeship grant to purchase a tree climbing harness designed for arborists and for the female shape. I found the application for Access to Apprenticeships grant very straightforward – it was a single sheet to complete.
“I would urge other businesses to take advantage of the grant, it’s available to fund a huge range of equipment. It’s certainly made a difference to our business, and it’s certainly made a difference to our apprentice.”
Apprenticeships Norfolk has been running the #MadeInNorfolk campaign, aimed at encouraging businesses to take on an apprentice or to upskill an existing staff member using an apprenticeship. The campaigns success was recently recognised at the regional Chartered Institute of Public Relations awards, winning both the Best Low Budget campaign and the Best Public Sector campaign categories. The campaign was also highly commended at the national Annual Apprenticeship Conference awards.
Would you like to develop your skills in this role and gain
a qualification?
Norfolk Adult Learning offer a Level 5 Management and
Leadership Skills course, with the next programme starting in March 2025.
Achieving a Level 5
Diploma in Management offers numerous benefits for both the learner and employer,
significantly enhancing the overall performance and productivity of the organisation
Greater Anglia is reminding passengers that there is a rail strike this Saturday – and advising them that a further eight strike dates have been announced for December and January.
Train drivers’ union ASLEF is striking this Saturday 26 November, with Greater Anglia only running trains between London Liverpool Street and Norwich, Colchester and Southend Victoria and on the Stansted Express service.
There will be no trains on any other routes – including between Cambridge and London Liverpool Street.
The company is advising people to avoid travelling on Greater Anglia trains on Saturday and to check before they travel on Sunday morning as the 24-hour strike will cause first trains on Sunday to start later than usual.
The RMT union has announced strikes on Tuesday 13, Wednesday 14, Friday 16 and Saturday 17 and Tuesday 3, Wednesday 4, Friday 6 and Saturday 7 January, which will severely impact Greater Anglia services and lead to a very reduced service.
Jamie Burles, Greater Anglia managing director said: “We are very sorry that our customers are once again disrupted by strikes and we are having to advise people to avoid travelling on our trains.
“We know how much people were looking forward to a Christmas without the Covid restrictions of the last two years and now they are having to plan around strikes.
“As a rail industry we are keen to get this dispute settled and talks will continue with the unions to do everything possible to reach an agreement.”
Services this Saturday
First trains will start later than usual and last trains will finish earlier than usual this Saturday.
First and last train times to London Liverpool Street from Colchester will be 08.13 and 20.13; from Norwich 08.00 and 19.00; and from Southend Victoria 08.13 and 22.00.
In the other direction, first and last trains from Liverpool Street to Colchester will be 10.00 and 22.00; to Norwich 10.30 and 21.30; and to Southend Victoria 09.47 and 23.45.
Stansted Express service first and last train times will be: from Stansted Airport to Liverpool Street 05.15 and 23.42 and from Liverpool Street to Stansted Airport 04.10 and 23.25.
Anyone who has booked a ticket to travel on Saturday 26 November will be able to travel either the day before or up to up to and including Tuesday 29 November instead, or they can contact their retailer for a refund or to change the date.
Trains not running due to the strike will not be replaced by buses.
RMT strikes
RMT members due to strike in December and January include Greater Anglia station, catering, revenue protection, train cleaning and conductor teams, along with Network Rail signallers and maintenance staff.
Greater Anglia is currently working on timetables but it is likely that only services between London Liverpool Street and Norwich, Colchester, Southend Victoria and Cambridge, along with the Stansted Express will run, with first trains from 07.30 and all journeys complete by 18.30.
An overtime ban by the RMT from Sunday 18 December to Monday 2 January could also affect services. Passengers are advised to check before they travel between these dates.
More details, including timetables and refund information, will be available on greateranglia.co.uk/strikes as they are finalised.
An award-winning East Anglian HR firm is celebrating the close of an exceptional year for growth, with an expanded Norfolk-based team of consultants.
MAD-HR, which was launched in 2014 by entrepreneur Carole Burman, has grown rapidly over the last eight years and won numerous awards for its customer service and its innovative approach to HR delivery through tech.
It was also shortlisted in the most recent EDP Norfolk Business Awards, and collected the Customer Excellence Award at the most recent Suffolk Business Awards.
This month, it has bolstered its team of Norfolk-based HR experts, and is now made up of a trio of specialists with a breadth of sector experience.
Victoria Smith, Robyn Littlefair and Jemma Caplin are are highly skilled HR experts and have a primary focus in serving businesses across the county of Norfolk, delivering HR advice and supporting matters associated with recruitment, retention, employment law, employee wellbeing and HR strategy.
The latest trio brings the MAD-HR total staff count to 12, with other team members based in Suffolk and Essex. Further expansion is on the horizon for the business in terms of additional headcount and geography.
“I am so delighted to have another three excellent HR specialists onboard as part of the MAD-HR offering in Norfolk,” said Carole, who jointly leads the business with co-director Charlotte Bate.
“We have seen a growth in the demand for our Make a Difference brand of HR in the county as many businesses are looking to scale. By continually investing in our team we are able our high levels of customer service from our team will be maintained.”
She added: “Collectively, our team has many decades of experience across the HR sector and each consultant is passionate about helping business owners and Directors ensure that they achieve their goals by delivering expert-led support on all employee, performance & development issues. We help clients achieve more, faster, and more efficiently
“Victoria, Robyn and Jemma are a great asset, and I know they already actively making a difference to many business leaders in the Norfolk area.”
Our engagement groups represent local businesses in the community, to connect, support, and give voice to every business in Norfolk.
As well as having the opportunity to discuss key topics, you’ll also be able to network with fellow businesses.
Our aim is to have groups in many cities, towns, market towns, and villages across Norfolk, to connect, support, and give voice to every business in Norfolk. These groups are accessible to all businesses, whether you are a Chambers member or a non-member.
These groups will provide you with a platform to debate issues that are most important to you and your business. The Chamber network will lobby and influence on your behalf, using our dedicated team, our website, social media channels, and our digital platform.
Your feedback will be used by our team and the Chamber’s Board to help shape the strategic direction of Norfolk Chambers, ensuring we can truly be the voice of Norfolk businesses.
Whether the local challenge is skills, road, rail, digital infrastructure, recruitment, or the rising costs of doing business, we want to hear from you.
Agenda
9:00am
Arrival and Networking
Welcome from Norfolk Chambers
Introductions
Start of group discussions on key topics
10:00am
Power Hour: Maximising Your Membership Discover how to make the most of your Norfolk Chambers membership, including a guided overview of the Digital Chamber and tips for using our platforms to promote your business, share news, and engage with the local business community.
Please arrive 15 minutes before the session starts at 08.30am.
In this session (Serving Your Customers Through Social Media ) Sarah West, The Social Edge will be your host.
You will learn:
No matter your size or industry, customers increasingly want to contact businesses via social media. A recent study found that 53% of customers who ask a company a question on social media expect a response within 1 hour – day or night!
This session will show you how to turn customer enquiries and contact into opportunities to impress. You will discover how to respond to messages and comments to enhance your social media followering and build a relationship with customers that leads to sales.
3 top tips you’ll walk away with:
How to encourage potential customers to make contact through social media
How to respond to enquiries and turn them into opportunities
How to delivery great customer service online and resolve complaints
About Sarah:
Sarah is Managing Director of The Social Edge and Full Mix Marketing. An award winning chartered marketer, Sarah has 15 years experience as a specialist in digital & social media marketing, including establishing an award nominated social media team for a leading national brand. She knows how to deliver highly effective campaigns and turn social media into a new source of customers. The Social Edge helps Norfolk & Suffolk businesses grow through social media marketing; including highly targeted advertising, creating a strong following, establishing your business as expert in its field and serving customers via social media.