Don’t miss our next HR Forum for your opportunity to ask the legal experts questions that affect you and your business with particular reference to Termination of Employment, details below; This HR Forum Steeles Law will cover a number of issues arising prior to and following the termination of an individual’s employment, with the aim of achieving a ‘clean break’. Learn how to achieve a mutually agreed termination, including introducing the option of entering into a compromise agreement (due to be renamed ‘settlement agreements’) and the new rules relating to pre-termination negotiations. Meet the Steeles Law team and find out the best way to tackle the difficult issue of securing confidential information and post-termination restrictions, including the enforcement procedure for restrictive covenants and the risks associated with the provision of references for former employees. Lorna Townsend – Principal Lornais very experienced in dealing with complex and lengthy employment disputes, often involving elements of discrimination. Highly regarded for her pragmatic advice, clients also value Lorna’s supportive approach when dealing with complicated and often sensitive workplace issues. Lorna is also noted for her tenacity in dealing with difficult and long-running matters, and for her determination to ensure that the best possible outcome is achieved. Lorna is a popular speaker at the firm’s regular employment update seminars and also delivers in-house training to clients. Elizabeth Stevens – Professional Support Lawyer Elizabeth’s role includes keeping track of employment law developments, designing seminars and training programmes for clients and ensuring continuous improvement. Elizabeth enjoys getting to grips with new areas of law and is particularly adept at communicating new legislation and judgments in a clear and practical way that is meaningful for the audience. She is a regular presenter at our highly regarded employment law seminars and masterclasses. Tom Bailey – Barrister Tom’s clients are drawn from the public, private and commercial sectors including local authorities and charities. He has a strong background across a broad range of civil and commercial litigation and has represented clients involved in cases from county court level through to the Court of Appeal. Tom’s particular areas of expertise include high value and complex breach of contract claims, including professional negligence, breach of restrictive covenants in contracts of employment and consumer rights. Member Rate: £25 + VAT
Non-Member Rate: £50 + VAT
A delegate list and agenda will be emailed to you 2 days prior to this event, please ensure you register early to feature on the published delegate list.
Sponsored by Steeles Law.
Bookings for this event have now closed. If you would like to attend this event please call the Events Team 01603 625977 to be added on to the cancellation list.
Norwich Northern Distributor Road (NDR) has been accepted by the Planning Inspectorate into the Nationally Significant Infrastructure Project (NSIP) development approval process.
The proposed new road, costing an estimated £148.55m, runs from the A47 at Postwick to the A1067 Fakenham Road. The development consent application, which can be viewed on Norfolk County Council’s website, was submitted to the Planning Inspectorate a month ago. It has now been accepted, allowing the formal examination process to begin. This will include a preliminary meeting of interested parties to set the timetable, followed by examination through written submissions and public hearings. This stage has to be complete within six months, and a recommendation to the Secretary of State must be issued within three months. The Secretary of State then has three months to issue a decision. (For further details, follow the Further Information link below.)
Norfolk County Council Leader George Nobbs welcomed the Planning Inspectorate’s decision: “If we are to have the sort of economic success that Norfolk people expect and our county deserves, then projects like this are absolutely essential. I am glad the NDR has cleared another hurdle and this now gives everybody a chance to state their views before a final decision is made.”
Broadland District Council Leader Andrew Proctor, said: “This is one more step towards the Northern Distributor Road becoming a reality. We welcome the recognition that this road is important in opening up the area for economic growth.”
David Harrison, Cabinet Member for Environment, Transport, Development & Waste, added: “I am glad that the NDR has been accepted into the NSIP development approval process. This will ensure that the proposals come under entirely independent scrutiny, and provide opportunities for the full range of opinion to be heard. “In my opinion, the NDR is vital to the future prosperity of a large part of Norfolk and Norwich, and to ensure that the city and surrounds benefits a travel and transport system fit for the 21st century, and I know that many people and businesses share this view. On the other hand there are people opposed to the new road, or who would like to see changes, and they can be sure that the points they make are given fair consideration.”
The development consent application is for the whole of the Northern Distributor Road, from the A47 at Postwick to the A1067 Norwich to Fakenham Road. However, the £19m Postwick junction improvement has already been approved as a stand-alone scheme that will unlock business and housing development in the area. Subject to no legal challenge, work on the junction improvement will begin in the Spring. As well as bringing strong economic benefits, the improved Postwick junction will provide a suitable connection to the A47 for the NDR.
Although the go-ahead for the rest of the NDR depends upon Development Consent being granted, the road has already been declared a nationally signficant project and allocated £86.5m by the Government. This funding is to support its construction from the A47 at Postwick (including the Postwick junction) to the A140 at Norwich Airport. The County Council has made a commitment to deliver the section of the NDR from the A140 to the A1067 Fakenham Road. The current proposal does not include a western connection from the A1067 to the A47 west of Norwich.
The NDR is designed to bring much needed traffic relief for communities to the north and east of Norwich and the city centre, and deliver rapid and sustained economic benefits for Norwich and a large part of Broadland and North Norfolk. For existing businesses, the benefits of easy and reliable access to the national trunk road network and the Airport are considerable. The road unlocks the potential for new businesses and jobs.
The NDR is also a vital element in the Norwich Area Transport Strategy, allowing the development of a modern, sustainable transport system for the city and surrounds, and key infrastructure to cope with growth set out in the Greater Norwich Joint Core Strategy.
Course Venue: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA. This course is designed for anyone who deals with customers / clients, either face-to-face or over the telephone. By the end of the course you should be able to understand body language, understand the need for good communication skills, answer the telephone in a professional way and learn to listen. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content First impressions Understanding the importance of communication Body language Barriers to communication Methods/techniques used to deal with customer / clients Telephone tactics ‘The Terrible Ten’ – 10 pet hates Controlling the call How to deal with difficult customers and clients (3 strike rule) Course feedback: “Very good, would come again.” Course price: £74.00 – £96.00
As a follow up to the Norfolk Chamber’s ‘Audience with George Osborne, the Chancellor of the Exchequer’ event on the 7 November, we submitted a number of questions from our members to the Chancellor. Responses to those questions are now starting to be received from the relevant Ministers within Westminster.
Tim Green is Site Manager of Briar Chemicals Ltd. The Norwich based company have been members of the Chamber for around two-and-a-half years.
Tim’s question to the Chancellor was:
“We are a Norwich based company with 240 employees and a turnover of more than £45m. Our market is more than 95 percent export based. Our future success relies on our ability to respond quickly and clearly to customer requests. For any change we need comments from the Health and Safety Executive, the Environment Agency and planning permission. These steps take too long- in a recent case HSE took 10 months to comment (positively) on a minor change. What is the government doing to speed up these processes and make the timescales more rigorous?”
Find on the attached document the written response from the Department for Work and Pensions.
Following on from 2012’s sell-out event, Look the Business was back in September with another successful sell-out event. Delegates got the chance to learn the key 4 trends for the Autumn season and why John Lewis has been commended for high quality customer service.
Isabel Macdonald, Head or Branch for John Lewis, Norwich started by saying “there is no quick fix to perfect customer service or else we would all be doing it.” She went on to show a video from The Royal Family with the quote ‘if you were to wet yourself anywhere, you’d want to wet yourself in John Lewis’. She went onto explain that this is not exactly the comment they were aiming for but that this comment is key; it’s all about how your customers perceive your business not how you think customers perceive your business.
The delegates were then treated to two tutorials from the Clarins Team; a makeup tutorial for the women and a skincare tutorial for the men. Following on from this, the fashion team at John Lewis gave the delegates the chance learn how to dress four of this seasons trends, Moody Blooms, Boy Meets Girl, The New Rebel & Femme Fatale. These outfits were all modelled beautifully by apprentices from our members as this year the Chamber’s theme for 2013 is ‘Unlocking the Potential of Norfolk’s Young People’.
The delegates then had the chance to put all this knowledge into practice with an hour of shopping and networking time.
Norfolk Chamber advises all its members involved in working with clients on business advice to look at the option to register on the new government Market Place within the Enterprise Nation website. The Growth Voucher scheme has now launched and will give £2k match funding to businesses employing under 49 full time employees to be used against business advice against the themes: Raising Finance; Expanding your workforce; IT & Web; Leadership and Management; Marketing and Customer Service. Click here the criteria for Growth Voucher Advisors. (Jason see below)
If you are a business employing less than 49 employee I strongly suggest you register to see if you can access Growth Voucher funding. It does not seem very onerous but you do need to be able to match fund any voucher value agree once you have met with one of their advisors to discuss your needs.
1. Certain level of membership of a Professional Body
Professional bodies must:
Have a code of conduct, which includes a complaints handling process and the ability to remove a member if found to be breaking code
Be recognised as the lead authority or one of the lead authorities on one or more of the five advice topics of the Growth Vouchers programme
Have robust membership standards (i.e. members must prove relevant qualifications, experience, continuing professional development, references, etc.)
For example:
Managing cashflow, late payments and negotiating finance
ACCA – Professional ACCA qualification
ICAEW – ACA, Full member
CIMA – CIMA member in practice
Developing skills and taking on staff
CIPD (Chartered Institute of Personnel and Development) – Chartered member
Improving Leadership and Management
Institute of Consulting – Member
Marketing, attracting and keeping customers
Chartered Institute of Marketing- MCIM
Making the most of digital technology
BCS The Chartered Institute for IT – Chartered IT Professional (CITP)
2. Three years experience of working in, or advising, small businesses
3. Professional indemnity insurance
Note: We are happy to talk to other professional bodies and organisations that accredit advisors in the five topics that the programme focuses on with a view to including them in the programme if they meet the criteria or have suggestions about how the criteria could be adapted.
Why are businesses required to be members of professional bodies?
We want to ensure that advisors are qualified to provide advice and that there is a route of redress available if a business receives bad advice. Professional membership at the levels stated will ensure that advisors meet baseline standards and that there is a complaints procedure in place. While this won’t guarantee quality, it should reduce the risk of bad advice and protect businesses to some degree. The rating facility on the Marketplace, and other experience, qualifications, references and training, will help small businesses decide who to select.
As a follow up to the Norfolk Chamber’s ‘Audience with George Osborne, the Chancellor of the Exchequer’ event on the 7 November, we submitted a number of questions from our members to the Chancellor. Responses to those questions are now starting to be received from the relevant Ministers within Westminster.
Chand Chudasama is Assistant Manager at Price Bailey who are based on St Andrews Business Park in Norwich. Price Bailey have been members of the Chamber for around 18 years.
Chand’s question to the Chancellor was:
“In a digital age where knowledge is easily accessible and less relevant in differentiating both candidates for jobs and competing organisations, how does the government plan on creating an education environment that fosters critical thinking and innovation from a young age?
The reason I want to ask the question is that I feel that the changes Michael Gove and this government has made to the education system are based on the regurgitation of knowledge rather than developing staff who can think and add value through innovative ideas.
Much of Germany’s strength in their economic model comes from the financial support and training provide by their ‘Mittlestand’ (or mid-tier) – these long established, family owned businesses are also prevalent in Norfolk but do not have the same level of financial support or integration into the economy as we bundle too much into the ‘SME’ definition.
What is being done to build our middle-tier as much of the economic focus seems to be on start-ups and small businesses which are less secure employers and debtors for lenders?”
Find on the attached document the written response from Elizabeth Truss MP for Education and Childcare.
This free, informal event is a great opportunity to find out about how becoming a member of the Norfolk Chamber can help you grow and develop your business in 2013 and beyond. Join us for a coffee and you will be able to find out about how the Norfolk Chamber can help you grow and develop your business. Whether you are looking for new sales leads, networking opportunities or to raise your profile, this will give you a chance to learn about the benefits, meet the Membership team and find out how our services can save you money Venue: Norfolk Chamber Free to attend! However, if this date is inconvenient for you then we would welcome a chance to set up meeting for you at a convenient time at the Chamber to discuss how becoming a member can help support your business. To attend please click on the “book now” button below. Or email member@norfolkchamber.co.uk if you would prefer to arrange a meeting with one of our membership team.
‘Want to know more about the Norfolk Chamber and the benefits to membership?’
This free, informal event is a great opportunity to meet me and the team and network with some other businesses over a coffee. You will be able to find out about how the Norfolk Chamber can help you grow and develop your business in 2013 and beyond.
Join us for a coffee and you will be able to find out about how the Norfolk Chamber can help you grow and develop your business. Whether you are looking for new sales leads, networking opportunities or to raise your profile, this will give you a chance to learn about the benefits, meet the Membership team and find out how our services can save you money
Venue: Library Restaurant, Norwich
Free to attend!
However, if this date is inconvenient for you then we would welcome a chance to set up meeting for you and Chris Perry, at a convenient time and place to discuss how we can support your business.
Simply email the names of the delegates you wish to come and your company name and number of employees and we will book you on to attend. You will receive a confirmation email once your place has been booked
Businesses in and around Great Yarmouth can now claim up to £6,000 in the latest round of grants to help businesses impacted by Covid-19.
Great Yarmouth Borough Council has now released the latest round of grants under the current phase of the Additional Restrictions Grant programme, with an expanded range of eligible businesses.
Business rated and non-business rated businesses that trade in or supply the hospitality, leisure, and accommodation sector and other business that have been financially impacted through the winter months including the personal care sector, such as chiropodists, beauty and salon owners, and mobile hairdressers or those who rent a chair, can now apply for help.
Eligible businesses will receive a cash payment of between £750 and £6000, depending on their business type or rateable value.
Applications for the scheme are open now via the Council’s website and will be awarded on a first-come, first-served basis meaning businesses should apply as soon as possible. The scheme will close on 28 February 2022 at the latest.
The Omicron Hospitality & Leisure Grant scheme is still open to eligible businesses until midnight 18 March.
This scheme provides support to hospitality, leisure, and accommodation businesses in recognition of the impact that the rise of the Omicron variant has had on their trade.
Both funds distribute money provided by the central government and require prepayment checks to detect and prevent fraud.
Cllr Carl Smith, leader of Great Yarmouth Borough Council, said: “We are pleased to have received further funds from the Government to help our local businesses.
“We have kept the schemes under constant review and prioritised and adapted them to ensure as many businesses as possible can be supported within the limits of Government funds available.
“I encourage every business to read the details of the schemes on our website, even if they think they have not been eligible for help in the past.”
Survey of more than 2,400 exporting firms shows that 72% of exporters expect their turnover to improve this quarter – the highest number on record
More than one third of exporting firms (34%) said that they expected to increase staff over the next quarter
The overall volume of exports for goods fell by 3.1% compared to Q3 2013, emphasising the need for more support for exporting businesses
The British Chambers of Commerce has published new research in conjunction with DHL Express looking at the health of the UK’s export market. The BCC/DHL Trade Confidence Index, which measures both UK exporting activity and business confidence, shows that turnover confidence among exporters is now at the highest level on record (72%). Confidence was particularly strong among exporting manufacturers, with 69% believing that their turnover is likely to improve, compared with 66% last quarter.
The volume of exports for goods fell slightly this quarter – representing a decrease of 3.1% compared with Q3 2013 and 0.9% compared with the same quarter last year. Businesses are confident, but if we are to reach the government’s target of increasing exports to £1trillion by 2020, more must be done to help firms break into fast-growing markets abroad.
The key findings from the report are:
Confidence among exporters about future turnover is at its highest level since 2007 (72%), with 69% of manufacturers expecting turnover to increase.
More than one third of exporting firms (34%) said that they expected to increase staff over the next quarter
Although the volume of exports in goods fell overall compared with the previous quarter, they increased for nearly half of service sector firms (47%) and for 42% of manufacturing firms in Q4 2013*
Nearly half of exporters (46%) said their export sales increased in Q4 2013, compared to only 7% who said that they decreased
More than half of exporters (62%) believe that their profitability will increase this year.
The number of exporting businesses claiming that raw material costs were adding to price pressures increased from 34% to 38% in Q4 2013.
Commenting, Caroline Williams CEO Norfolk Chamber of Commerce, said:
“What we must take away from this research is that the confidence of our exporters is at a new high. This counts for a lot, as it shows ambition and willingness for businesses to export even more in 2014. But we can’t ignore the fact that the volume of exports were down at the end of last year. We cannot afford to sit back and expect exports to increase without dedicated hard work and support – not if we are to reach the government’s target of increasing exports to £1trillion by 2020.
“Everyone has to take responsibility and play their part – government, civil servants and business alike, so that firms can make some real in-roads in high-growth markets overseas in countries such as Mexico, Nigeria and Indonesia. We are seeing small signs of export reorientation away from Europe and North America towards some of these stronger growth regions, but there is still a lot more to do. As a nation we currently only spend 0.02% of GDP on trade support, which is nowhere near enough if we are going to rebalance our economy towards net exports.
“The Norfolk Chamber of Commerce is doing its bit, by working with overseas Chambers of Commerce and business groups in 41 countries across the globe, so that Norfolk business people have a first port of call when they step off the plane, where they can receive practical advice and support on the ground. But we must all work together if we are to compete on a global scale and put the UK at the forefront of the exporting agenda over the months and years ahead.”
Commenting on the report’s results, Phil Couchman, CEO of DHL Express UK and Ireland, said:
“Confidence is at a record high amongst exporters which shows a marked step change in attitudes compared with previous reports. Despite the fact that the overall volume of goods exported fell slightly, SMEs are feeling positive about the future. This is also reflected in the recent IMF projections for UK 2014 economic growth of 2.4%.
“Positively, there continues to be a high level of demand overseas for “Brand Britain” and newly cited emerging markets, such as the MINT (Mexico, Indonesia, Nigeria and Turkey) countries, present great opportunities for British businesses. With the right advice, product and plan, they have the potential to succeed in these fast-growing emerging markets.
“It is important that these new levels of confidence are not lost and that British businesses have the information and support they need to succeed. To reach the Government’s target of £1trillion by 2020, we must continue to address the challenges and barriers to export.”
Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA Having an online presence for your organisation is a necessity as social media continues to grow, but how do you enhance your reputation & not ruin it? With statistics showing more than 53 percent of consumers say that they have decided against making a purchase after reading online recommendations, it’s important that you get it right. This course will improve your skills for using social media as a business communication tool, how to protect your reputation & what to do in a crisis. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Effective use of Social Media for your business Summary of popular social media sites What not to do to keep your customers happy What to do and keep one step ahead of your competitors Case studies of Good/Bad social media Social media policies for employees Management tools for Social Media critical for effective time management Marketing plans Course price: £74.00 – £96.00 For more details or any enquiries, please do contact us on 01603 788950, or email carrowbreck@broadland.gov.uk