HR masterclass: Difficult conversations
Do you dread or avoid having to discuss sensitive matters or deliver bad news to your employees? From addressing poor performance or conduct, through to offering support to an employee experiencing personal issues, difficult conversations can often take you outside of your comfort zone. Join our HR consultants, Vicky Webber and Claire Moore, as they talk you through practical steps that will allow you handle these conversations with confidence. Topics include: what is a difficult conversation inc. conflict, personal hygiene and poor performance the importance of being fully prepared effective communication techniques avoiding a tribunal claim Timings: 7.45 am Registration and buffet breakfast 8.00 am Presentations 9.00 am Questions and answers 9.15 am Close