Greater Anglia has launched a brand-new video and blog series that will give passengers a peek behind the curtain of one of the largest train operators in the country. Read more here
CGRC Snetterton 17th-18th August 2024
Ed’s journey from a Caterham road car enthusiast to a competitive racer took a thrilling turn during his first official race weekend. With a novice cross sticker proudly displayed on his car, signalling his entry into the world of motorsport, Ed embraced the challenge with enthusiasm and determination.
The race weekend at Snetterton was packed with new experiences for Ed, from the initial briefing with the Clerk of the Course to meeting the Caterham Graduates Racing Club’s Drivers Standards teams. The process of acclimating to competitive practice sessions, qualifying, and two races was a steep learning curve, but Ed handled it with impressive composure.
By his second race, Ed was fully in his element. His performance reached new heights as he clocked his fastest ever lap around Snetterton. The pinnacle of his debut weekend came when he won the ‘Millisecond Award’ for the closest finish, edging out Rob Appleton by just 0.054 seconds!
It’s remarkable to think that just six months ago, Ed had never been on track. Thanks to Alpha 7’s tailored driver development programme, he has rapidly advanced from a passionate enthusiast to a competitive driver. The focus now shifts to the next challenge: the Anglesey round in Wales. Ed is eager to tackle this new circuit and plans to maximise his simulator training to prepare.
Congratulations to Ed on a stellar start to his racing career! For anyone inspired by Ed’s success and looking to dive into motorsport, Alpha 7 offers personalised training programmes to help you achieve your driving and racing dreams. Get in touch to learn more about how we can support your journey.
We wanted to share this new case study because it’s a great story that shows how positive results can come out the darkest times. Our client Happy Hot Tubs are one of Britain’s biggest hot tub dealers, their success has been built over three decades importing high end hot tubs from the US. Responsibility for import procedures belongs to Vicky Tudor, the company’s Office and Projects Manager and the story starts when Covid hit the UK in 2021 The problem The Covid pandemic created a problem for Happy Hots Tubs (HHT) that many other businesses would have been delighted to share. Lockdown meant people were stuck at home and HHT’s order book quickly filled to bursting. Many readers will remember the problems of obtaining product from abroad during COVID, pressures that brought home to Vicky the importance of smooth, efficient import processes, and a recognition that HHT’s procedures needed looking at. Just at this point HMRC asked some difficult questions about commodity codes used on import documentation for the company’s growing range of accessories and parts. As most import professionals know, commodity codes can be a grey area so Vicky decided HHT needed to bring in an expert and contacted Tracey Renshaw at Import Export Support. The solution Discussions between Vicky and Tracey showed that it was time to relook at HHT’s import procedures from the ground up. A root and branch review was carried out to map the company’s activities, processes and responsibilities. Then Vicky and Tracey developed a new series of step by step procedures, designed to give Vicky and her team complete control over the import system. Alongside this work, detailed discussions started with HMRC over commodity code allocation and applications went in for Advance Tariff Rulings (ATFs) on the most important codes. The results HHT now has detailed written plans for the entire import process which outline who, why, what and when for each step. Vicky says: “We now have full written documented processes, systems for allocating commodity codes and a much better understanding of HMRC’s requirements” Along with this, HMRC approval on ATFs gives Vicky confidence when applying commodity codes, and continuity across all the Clearing Agencies handling their imports. Systematic checks on all Clearing Agency declarations mean issues can be raised immediately, avoiding financial surprises further down the line and improving cost-control. The new import procedure also includes processes to apply for Preferential Duty (PD) on goods from countries with UK trade agreements, potentially saving considerable sums every year. Vicky sums up by saying: “Now we have the confidence we’re operating correctly and, when HMRC come back to us to check shipments, we’re in a much more positive place. Thankfully we found Tracey. I don’t think we could have gone through the process with HMRC without her.”
As peak season draws closer, leading operational logistics and fulfilment supplier, King’s Lynn based Southgate Global, has – once again – seen a spike in demand for its servicing offer as organisations recognise the importance of equipment readiness in order to stay ahead. October through to January is the busiest time of the year in the logistics industry. The period marks a prime opportunity for those in e-commerce as well as retail, as sales skyrocket, with a total of £13.3 billion spent by UK consumers in 2023 on Black Friday alone[1]. As organisations look to capitalise on increased capacity and avoid downtime during this key period for the supply chain, Southgate has seen an increasing number of customers turn to them for specialist repairing, servicing and maintenance support. On why preparation for peak is key, John Maher, Head of Technical Services at Southgate Global, said: “All it takes is for a single cart, trolley or strapping, wrapping or taping machine to break down and the entire process is disrupted. “This is why a planned maintenance programme that ensures the reliability and availability of material handling and packing equipment is so important. This acts as a preventative action, to capture any malfunctions early, anticipate equipment failure, spot components that are beginning to fail and avoid any potential major disruptions to the operation and packing and delivery process.” With over 40 technicians across the UK and Europe, servicing and repairing over 3000 machines per week, Southgate’s Technical Services offer is a major player in its repair and maintenance solutions and prides itself on its ability to keep customers fully operational. With the specific tools and knowledge to take care of a customer’s entire inventory of packing and material handling equipment, regardless of manufacturer, Maher explained how Southgate’s servicing team are in even greater in demand in the run-up to, and during, peak season. He said: “With every service visit we give our customers peace of mind, and that reassurance is ever more vital before entering a period of increased demand. Our specialist technicians work closely with our customers well in advance of predicted peaks to ensure they won’t be faced with equipment downtime. “And while this preventative action is essential, unexpected equipment breakdowns can’t always be avoided. For when those moments do inevitably occur, having to hand an ‘on demand’ trusted and skilled service and maintenance team can make all the difference in getting a business rapidly moving again.” Maher explained that many customers come to them for the first time with an acute need, whilst some others who have anticipated the peak, call them in advance of equipment failure but still on an ad hoc basis. Most of those organisations that use Southgate’s ‘on demand’ service then go on to capitalise on the benefits of a planned regular maintenance programme. Either way, a lot of customers don’t even realise that certain equipment can be repaired, most notably with carts and trolleys. By working closely with customers, in 2023 alone, Southgate repaired over 175,000 carts and trolleys, reducing capital expenditure and total cost of ownership, extending product life and, at the same time, contributing to those organisations ESG goals by repairing rather than replacing product. While most peak planning happens months in advance, Southgate is reminding organisations that it’s not too late to get peak support and prepare for the increased capacity by ensuring vital equipment is in fully operational condition. Maher said: “It doesn’t matter how big, or small, the equipment or machinery is, ensuring it is maintained, serviced and repaired is crucial as time is of the essence during peak. Making the investment to stay on top of this is a must and without it, you’re leaving it to chance, which also puts your customer promise at risk.” For more support, download Southgate’s checklist on how to prepare for peak here.
Guests will be able to book a day at the famous Hethel facility to include factory tours and use of our business space; or to go further, a track day experience in the brand-new Lotus Emira.
To enquire about this new offering to our business partners, please contact:
Health and wellbeing is an important part of working life and overall most businesses are prioritising staff care which is great to see but what do you class as important and what is just ‘nice to have’? Too often when businesses are having to look closely at finances and budgets, areas such as training and workplace wellbeing are often the first to feel the force of ‘cutting back’. But is this really cost effective in the long run? Read more here
Bring your friends and family for our highly requested Open Day at Little Massingham Manor! A perfect opportunity for you to take a look around the beautiful meadows, woodland and manicured gardens of the Manor, as well as taking a peek at our enchanting Woodland Spa and brand new studio where we host our exciting events and workshops! Meet some friendly local businesses who we work closely with to curate the most memorable Norfolk experience when you stay with us.
-Please arrive between 9am and 5pm. -Free entry and parking. -No dogs.
Lucas & Wyllys Solicitors have been shortlisted for the Best Law Firm – Paralegal Development Award at the National Paralegal Awards 2024. This is a huge honour for us and a testament to the hard work and dedication of our incredible team. What is the NPA Best Law Firm Paralegal Development Award? The Best Law Firm – Paralegal Development Award is given to a law firm that demonstrates an exceptional commitment to the training and development of its paralegals. This prestigious recognition highlights firms that go above and beyond in fostering a supportive and enriching environment where paralegals can thrive both personally and professionally. Our Commitment to Paralegal Development At Lucas & Wyllys, paralegals are crucial to our success. That’s why we are dedicated to providing ongoing training and development opportunities that not only enhance their skills but also inspire their growth. Here’s how we’re making a difference:
The Impact on Client Services By investing in the development of our paralegals, we ensure that our clients receive exceptional service. Our well-trained and motivated paralegals play a crucial role in delivering high-quality legal support, contributing to the overall success of our firm and satisfaction of our clients. Looking Forward We are incredibly proud to be recognised for our efforts in paralegal development. Being shortlisted is not just an acknowledgment of our past achievements but also a motivation to continue our commitment to excellence. We want to extend our heartfelt thanks to everyone who has supported us along the way, especially our fantastic paralegal team whose hard work and dedication have made this possible. As we look forward to the awards ceremony on 5th September at the Burlington Hotel, Birmingham, we remain dedicated to fostering a positive and growth-oriented environment for all our team members. Here’s to more milestones and successes in the future!
Alex Sellers, founder and managing director of Blue Heron said: “We are super excited to be supporting Norwich City Women. We’re all great fans of football and in love with our fine city, so what better way to get involved! You will see us cheering from the sidelines and we can’t wait to meet everyone who is a part of this great football club.” Eleanor Watson, commercial development manager at Norwich City, added: “From the moment I met with Alex, it was evident that there was an excellent match in principles between Blue Heron Training and Norwich City. Their lively enthusiasm for making an impact and assisting businesses reach their goals was unparalleled. “As a newer entity in the area, their resolve to make a significant impact in their field has only grown stronger. We are thrilled to support them in reaching these goals moving forward and forging a long-lasting relationship.” To find out more about Blue Heron, click HERE.
A little over a year ago, in summer 2023, the Howden Norwich office opened its doors for the first time. Directors, James Monkhouse and Katherine Campbell, began the process of building their team and client base in this new and unique insurance broking service for the Norfolk area. The experienced and enthusiastic insurance brokers couldn’t wait to start connecting with customers – both established and new – offering up a host of commercial and risk management services and insight to the local East Anglia community in and around Norfolk. So, now’s a great time to reflect on what’s happened for both the staff and the wide range of businesses partnering with Howden. In this small window of time partnerships have thrived. Casual pop-ins from the curious have often developed into in-depth discussions on what we can do to help, which in turn have resulted in a host of happy, returning customers. One of whom, The Thursford Collection, provided this welcome feedback. “From the moment we engaged with James, Samantha, and the team, we were impressed by their dedication to understanding the unique needs of our business, ensuring that we received the best coverage at the most competitive rates. The team are responsive, approachable, and always ready to assist with any queries or concerns. Thanks to Howden, Norwich, we feel confident that our business is comprehensively protected. We would recommend their services to any business seeking a reliable, knowledgeable, and transparent insurance broker, with access to global markets combined with local and personable service.” When I reflect on how we’ve become so much a part of the local community so quickly, I remind myself of all the ways in which Howden does insurance differently. The fact that we’re employee-owned means that customers are by no means simply a name on a file. We’re as invested in their success as much as our own. Clients can be assured our staff are here for the long-term, committed to the mutual success of our partnerships with them, and that their trusted advisors are genuine business stakeholders and decision makers. Another great source of pride and something that I, never take for granted, is the next-level expertise and authentic friendliness of my team. They not only understand our best-in-class products and solutions inside-out but take the time to know the needs of the local enterprises who work with us. Whether that’s a bakery on a high street or a large factory unit on an industrial park, I know we can find insurance cover suitable for all. Our people all hold chartered qualifications or are in the process of working towards them, which reflects that they’re invested in a long-term future for Howden in Norfolk. What does all of the above mean for our clients? On top of site visits so the team can get a real sense of the business environment and day-to-day operations, you also get to know the person at the end of a phone or email in a real-world sense. So, if a client has to make a claim, it’s not to a faceless voice – it’s to someone they know, and someone who cares. Looking ahead to the coming year, there’s something that we as a team cannot wait to develop further, and that’s getting involved with the local community on a more granular level and exploring more ways to support charities in the area. On the first point, we’re already working closely with the Chamber of Commerce, and on the charity side, this is very much team-led, with many suggestions for ways in which we can volunteer our time. There have been so many achievements since opening, and what we at Howden Norwich sensed then is still so true – Norfolk is a wonderful and thriving community and a great place not just to “do business”, but tangibly contribute to the success and future of all the other businesses we’re so lucky to partner with. If you’d like to find out more about Howden Norwich, visit howdenbroking.com/norwich By James Monkhouse, Howden Norwich – Branch Director
A cancer diagnosis can be very hard to explain to a child. Whether it is the child going through treatment, a sibling or the parents themselves. Big C Cancer Charity has therefore launched a groundbreaking new programme of holistic care and support to offer children with a cancer diagnosis and their families. Working in collaboration with the Jenny Lind Children’s Hospital at the Norfolk and Norwich University Hospital (NNUH), the local cancer charity has developed a support package, which can be accessed by anyone in the region. Whether the child is receiving treatment at NNUH, Addenbrookes or further afield, or they are affected by a family member going through a diagnosis, a new dedicated family support team is on hand to offer guidance and work with the family in whatever way is needed, including psychological support, counselling and play therapy. This complements the Teen and Young Adult (TYA) Group, which already enables young people affected by cancer to gain peer, emotional and practical support. Thanks to the generous support of the Ladies in League Against Cancer (LILAC), a voluntary fundraising group which raises funds to support the work of Big C, a newly adapted area has been created at the Big C Centre in the grounds of the Norfolk & Norwich Hospital. Offering a calm, child friendly space with sensory lighting, bean bags, a play station, toys, games, arts and crafts, it is an area for families to enjoy, away from the hospital environment in between treatment and appointments. LILAC have also funded the role of an educational psychologist which is vital in helping children cope and in ensuring positive long-term adjustment to a cancer diagnosis. The educational psychologist has the expertise in engaging in holistic assessments of children and young people, creating a detailed profile of their strengths and needs both in terms of their learning and cognitive abilities as well as their emotional wellbeing. Dr Melanie Pascale, director of charitable operations at Big C said “We are absolutely delighted to be able to offer this unique service to families in Norfolk and surrounding counties. Cancer affects not just the patient, but the entire family, and through this new initiative at Big C, with the assistance and expertise of a dedicated educational psychologist, we will be able to offer emotional and practical support, to help navigate that difficult path.” NNUH consultant Jo Ponnampalam said “The Paediatric Oncology team at the Jenny Lind Children’s Hospital are delighted to hear that Big C Cancer Charity has extended its services to children with a cancer diagnosis and their families/carers. The family support programme will offer a great opportunity to further enhance the holistic support these children and families currently receive. They will be able to access other therapies like reflexology, massage etc that are currently not offered by the NHS; The Big C building offers a comfortable space away from where they receive their treatments, within the grounds of the hospital thereby making it convenient for children/families to visit as it is only steps away. We look forward to working with the Big C team to continue to provide a high-quality holistic service to our patient population.” Sammy Adcock and her family are most complimentary about the new service now available to them “I am so grateful for this space that has opened at Big C, Norwich. The family support room is so welcoming with a variety of activities for children of all ages to be engaged with. This enabled me to have a lovely open conversation with support worker Emma without having to worry about the children. The ambience is so calming. Every aspect has been so well planned, from the complementing colours to the sound of the water feature coming through from the garden. It’s amazing and I can’t wait to come back!” Service user, Ali Howell said “It’s been three years since my diagnosis, and Big C has been an incredible support for myself and my family. I’ve benefited from complementary therapy and counselling services, as well as access to a nurse for advice and to ask questions. This new family support service is so very needed in the county. The impact of a diagnosis has a profound impact on the whole family, and especially the children. The new service will provide a much-needed space for the children to gain the additional emotional support and processing space they need, as well as being a bridge to support their schools. And a place for families to be held and to access the support they need to navigate life with a cancer diagnosis.” To find out more about the support Big C can offer families, please visit www.big-c.co.uk and search family support, call 0800 092 7640 or email support@big-c.co.uk.
Back row (l to r): David Hall, Ben Common, Adrian Fennell, Sam Freakley and James Allen; front row (seated) Sam Kingston, Hiedi Collis and Graham Jones.
East Anglian commercial property specialists, Roche Chartered Surveyors have announced a series of promotions at the Norwich-based firm.
Previously salaried Partners, Graham Jones, and David Hall have now taken the position as equity partners. Ben Common, part of Roche’s Agency team, and Sam Freakley from their Project and Building Consultancy team have been promoted to Senior Surveyors and Hiedi Collis takes on the role of Agency Surveyor.
The firm’s former Senior Partner and longest serving Partner, James Allen, has stepped down to become a consultant and will continue to act for his existing clients and deal with on-going instructions.
Roche’s Managing Partner, Sam Kingston, says: “These are very well deserved promotions which underline the strength of the Roche team across the whole firm. I am very pleased to welcome Graham and David as equity partners and Sam, Ben and Hiedi to their new roles and, in so doing, thank James for his outstanding contribution as partner, and welcome his on-going involvement as a consultant.”
For more information on Roche’s services and available properties please visit: https://www.rochesurveyors.co.uk/