MAD-HR is celebrating after taking the prize for Customer Excellence, in the Norfolk Business Awards. Following a string of business accolades over the last 12 months, the East of England HR consultancy was crowned winner of the category at a ceremony held at the Norfolk Showground. Co-directors Carole Burman and Charlotte Bate attended the event, and were applauded for having set ‘a new benchmark for excellence’. Following a period of significant growth and progress in the Norfolk area, judges felt that MAD-HR stood out for its exceptional approach to developing customer relationships, and delivering a seamless and supportive journey for all clients. Mike Scott, MD of Potters, and one of the category judges, referred to MAD-HR as a ‘true embodiment of what it means to excel in customer service’. He said: “As a judge for the Customer Excellence Award, it was a privilege to witness MAD HR’s remarkable dedication and innovation in the field. “Their team’s fervour for service improvement and commitment to their industry set a new benchmark for excellence. “Their approach, characterised by a rare and commendable energy, not only reflects their deep understanding of client needs but also demonstrates a dynamic, responsive framework for continuous advancement. “MAD HR is a true embodiment of what it means to excel in customer service, making them a deserving recipient of this prestigious award.” Summary comments from the judging panel also expressed that the ‘application from MAD-HR was nothing short of stunning’. Speaking about the great accolade, Carole said: “We are absolutely thrilled to have been acknowledged with this award. “It feels particularly special to take such an important accolade in the county of Norfolk, given our conscious decision to develop our business beyond its origins in Suffolk, and to embrace working with more and more companies across the Norfolk territory. “This journey has been a wonderfully fulfilling and fascinating one for us all, and we can’t wait to see what new successes and celebrations might be possible for us in 2024.” Photo credit Matt Potter Photography.
On Tuesday 28th November 2023, the National Performance Advisory Group (NPAG) hosted the National District Nurses Conference at the Northampton Town Centre Hotel. This is an annual conference organised and delivered by NPAG which invites District Nurses from across the UK to come together to network, learn best practices and meet relevant suppliers. NPAG are one of the other Commercial Services at the East of England Ambulance Service alongside CallEEAST. The NPAG team meticulously planned each aspect of the event to ensure the day ran smoothly and offered a variety of presentations and exhibitors. There were 84 delegates, 12 exhibitors, and 8 speakers presenting on an array of topics. Topics included:
The History of the QNI
Creating Capacity to Care
Innovation in NHS Community Nursing
Historical Review of Public Health within Liverpool
Getting around the District: An Illustrated History
District Nurses – celebrating the present, exploring future focused
QNI Update
Digital Prescribing for Community Teams
CallEEAST were thrilled to attend the conference through sponsoring and exhibiting. This was a great opportunity for two of our Commercial Services to come together and show a wider audience the services we offer at the East of England Ambulance Service. CallEEAST were delighted to meet many District Nurses who weren’t aware of their services, and it was a great opportunity to present how CallEEAST’s services could support District Nurses across the UK. CallEEAST already work with Birmingham Community Healthcare, covering calls for 54 District Nurses. Damon Pritchard, CallEEAST Contact Centre Manager, said, “Thank you. It was one of the most constructive events we’ve been to since we started! It was expertly organised as well – well done – I was really impressed.” Overall, this was an excellent event! The NPAG team delivered every aspect of the conference perfectly, ensuring everybody was comfortable throughout the day. CallEEAST also found the conference to be extremely beneficial and have come away with new contacts who are interested in their services. To find out more about our services, visit https://www.calleeast.co.uk/services-we-offer.
Pampered pooches will get the chance to celebrate the season with Santa Woof Woof at The Forum’s special Lapland Grotto, Sunday 10 December, 11am-3pm. Proud pet parents can pose for a family ‘pawtrait’ with their pup, and support charities at the same time with Santa’s Grotto for Dogs. This very silly and very fun festive tradition returns to The Forum for the twelfth year, and helps raise money for RSPCA Mid Norfolk & North Suffolk. Canine costumes are encouraged, and all well-behaved dogs are welcome to meet Santa Woof Woof. Visitors are encouraged to show support for local animal charities RSPCA Mid Norfolk & North Suffolk and Pets as Therapy by donating to Santa’s little helpers. Jayne Evans, Events Producer at The Forum says “We can’t wait to celebrate with our furry friends at the original Santa’s Grotto for Dogs and raise money for good causes too. We all know pets are family, which is why we created this fantastic Christmas tradition twelve years ago! This unique charity fundraiser is guaranteed to feature lots of smiling faces and wagging tails.” As well as special stalls from the RSPCA and Pets as Therapy, there will be a musical performance from mental health music charity Black Dog Music Project, and Invicta Voices. There’s no need to book, and attendance is free with donations to RSPCA Mid Norfolk & Suffolk. Also taking place inside The Forum is Jabbawocky Crafts Village Christmas Fayre. Leanne Neave, Education and Events Manager for RSPCA Mid-Norfolk & North Suffolk, says: “I am delighted that this Christmas sees the return of Santa’s Grotto for Dogs at The Forum in Norwich. We have always loved being involved with this event as it highlights beautifully that Christmas really is a magical time. An event that not only gives the opportunity for our four legged friends to visit and have their photo taken with their very own Santa, it raises money for animals that are not so fortunate and what better way to celebrate and promote the true meaning of Christmas.” “As a Local Independent Branch of the RSPCA events such as this not only raise awareness of the fact we are local and of the services we provide, but also raises important funds which enables the team at RSPCA Mid Norfolk & North Suffolk Branch to continue their vital animal welfare work for the animals in their care.” Whether you’re a proud dog owner, or want to admire handsome pups in their best festive costumes, The Forum is the place to be this Sunday. You’d be barking mad to miss it!
Organisations face difficulty juggling evolving technology, recruitment and exceptional customer experiences while handling other core operations. This article will outline what an outsourced contact centre is and the benefits of using one. What is an outsourced contact centre? An outsourced contact centre is an external team who manage customer communications for your organisation. They provide services such as Inbound Call Handling and Virtual Receptionists, as well as outbound services such as telemarketing, lead generation and market research. Organisations can also manage outbound services, such as telemarketing, lead generation and market research. There are a variety of outsourced contact centres:
Onshore – an organisation based in your home country so employees can relate to your customers. This is the best approach for privacy and security.
Nearshore – an organisation based in neighbouring countries to your home country. This option can be a more affordable option.
Offshore – an organisation based in low-cost countries around the world.
Why should you use an outsourced contact centre?
When your organisation doesn’t have a full view of the full customer journey
When your organisation’s technology is damaging your customer experience
When you’re struggling to recruit, train and retain staff
When your customer experience statistics are lower than you’d like
When your organisation wants to lower overheads
Benefits of using an outsourced contact centre
Saves money. Using an outsourced contact centre cuts costs by eliminating the need to hire and train staff, purchase additional equipment, or allocate extra workspace.
No need to worry about recruiting and retaining staff. It can be hard for organisations to recruit and retain contact centre staff. Outsourced contact centres know which skills are needed for Call Handlers and can easily find qualified staff.
An outsourced contact centre will monitor and adjust staffing levels to ensure they meet the needs of a business.
Increased efficiency. Efficient processes are used to ensure quicker responses, fewer errors and higher customer satisfaction.
Focus on operations. Rest assured knowing your customer communications are in hand and focus on your core operations.
It can be difficult to know which outsourced contact centre is most suitable for your organisation. Some outsourced contact centres focus on one industry, whereas others hire staff from a variety of backgrounds and allocate based on client’s requirements. CallEEAST offer a variety of contact centre services dependent on your requirements. We differ from other providers because we reinvest all our profits into the East of England Ambulance Service, supporting NHS innovations and improving patient experiences. Choosing CallEEAST ensures both high-quality services and social value for your organisation. Want to know more why an outsourced contact centre would be suitable for your business? Visit our website to find out more > https://www.calleeast.co.uk/ or call us on 0300 790 6274.
Do you want to start 2024 with a fresh new look and set of professional photographs that sing your personality and brand? I’m offering Norfolk Chamber of Commerce members 10% off a three-hour brand photo shoot in December and January. Whether you are a one-person team or a medium/large-sized business we can use our time together to create a stock of photographs that you will be drawing upon for months to come. Whether you want to update your headshot, or team photographs, have images of you at work or interacting with your clients you will leave with a body of bright, colourful and authentic images that you will be proud to have represent your business. Professional photographs are key for promoting a business. I love to hear your story and understand how you’re going to get the best value from a shoot. We can discuss locations – either in, or outside of your natural working environment – wherever you’ll best be able to convey the uniqueness of your brand and business. To book your photo shoot and start 2024 off with a fresh new stock of professional photographs contact me now to talk through what a photo shoot with me might look like and how I can help elevate your business online. A three-hour brand shoot with me would normally be priced at £495 but for Norfolk Chamber of Commerce members for shoots booked in December and January are priced at £445.50 (benefiting from a 10% discount) For more information follow this link https://www.bethmoseleyphotography.co.uk/brand-photography/Click to contact me I can’t wait to hear from you.
Crafting eye-catching festive greetings has never been easier! Smart Messenger offers a collection of nine festive and vibrant free Christmas email templates for clients, designed to make your holiday campaigns shine. These templates streamline the process for you, providing a polished and professional touch to your Christmas greetings. But that’s not all – our email marketing plans start at just £10 per month, including 1,000 email sends. With this, you not only get access to our sparkling templates but also receive exceptional, personalised support. Our Norwich-based team provides free training and unlimited phone support to ensure your campaigns sparkle with success. Bidding farewell to traditional cards opens the way for a more eco-friendly, cost-effective, and time-saving solution. Explore our free templates today and discover the potential of Smart Messenger’s email marketing platform for your campaigns this Christmas and beyond. Explore Free Christmas Templates
Since 2021, as part of its Rebuilding Thriving Local Economies initiative, Barclays actively worked with two colleges in Great Yarmouth, by delivering two years of intensive and bespoke Barclays LifeSkills workshops to post-16-year-olds. The aim was to help local young people, particularly those in need of additional support, to develop the skills they need to be successful in the workplace and prepare them for living independently. Barclays LifeSkills is a free employability skills and financial capability programme, which can support students and young adults, helping them to develop a variety of skills to improve their future success. Across 2021-23 two series of Barclays LifeSkills workshops were delivered by experienced youth facilitators from charity The Talent Foundry, supported by Barclays colleagues acting as mentors. Nearly 100 students across the two colleges took part in one or more of the sessions. The sessions aimed to support different groups who face barriers to employment, such as refugees and people from low socio-economic backgrounds, to build their confidence and aspirations. “The programme has helped me to understand my skills and feel more confident in a job interview.” – participant During the workshops, students prepared or improved their first CVs, learnt how to do well in a job interview, and improved their personal finance skills, such as working out a monthly budget. Many young people also noted that their problem-solving skills had improved because of taking part in the workshops. Additionally, college staff felt that one of the most important outcomes of the programme, was young people realising that they have something of value to offer employers and their local community. Through their participation, they were able to raise their self-esteem and become more positive about their future. In 2022-23, at least 90% of students improved their understanding of:
what transferable skills are and how to use and improve them.
their understanding of their own strengths and skills.
what employers are looking for.
In addition, 87% said they were more open to the possibility of different jobs and careers. Overall, students became a lot clearer about what career they wanted to do, with 72% saying they had settled on a career path or narrowed it down. ‘It opened my eyes to all the different possibilities and helped me be sure of what I really want to be in the future.’ – 19 year-old, female, college student. The final graduation sessions for both cohorts of students were held at Great Yarmouth Town Hall in spring 2022 and 2023. The students successfully completed their mock interviews with employers and received certificates from their Barclays mentors and local businesses. This celebration event was a confidence boost for virtually all students who took part in it. Some spoke in front of an audience for the first time, to the surprise and delight of their teachers. Barclays LifeSkills can support students and young adults, helping them to develop a variety of skills to improve their future success. Educators can use Barclays LifeSkills resources to support mainstream students as well as those with additional learning needs (ALN). In Great Yarmouth, one ALN college educator shared their positive experience of using the free, online resources. They lead a course called Progression to Employment. “The course is all about developing employability skills…, so I found Barclays LifeSkills very useful…[as well as] for the money skills, …how to help the students understand essential and non-essential spending, how to help them budget.” Students improved and developed their confidence, transferable skills, knowledge of workplace situations, helping them be better prepared to secure a job. Find out more about how Barclays LifeSkills free resources can help businesses, charities and other organisations to help young people and adults in your local area to develop the skills, knowledge and confidence they need for work, visit barclayslifeskills.com.
In this week’s Leadership & Life Chat podcast, business leader Antonio Garrido helps other leaders tap into their emotional intelligence, understand the art of truth telling and create more productive working relationships. He offers a reinvigorated perspective on modern day business. This episode is a complete refresh on the topic of leadership. Antonio Garrido, former architect and author of My Daily Leadership: A Powerful Roadmap for Leadership Success, has dedicated the latter half of his career to helping CEO’s better tap into their emotional intelligence, understand the art of truth telling and create more productive working relationships. His energy and experience offers a reinvigorated perspective on modern day business, as he philosophises with Mark over the reality of business ownership and management in 2023, he gives some uncomfortable examples of the type of personalities still allowed to operate at top levels, and why those businesses open themselves up to failure. Do you want to create a carrot or stick culture? GET IN TOUCH! We would love to hear your thoughts on today’s episode, email us at podcasts@larking-gowen.co.uk. We’d also love it if you could rate us on Apple Podcasts or Spotify; this really helps people find us! You can also watch us on YouTube! Click here Access all episodes of Leadership & Life Chat here Show notes
Chantry Place Norwich has invested a further £285,000 in its solar farm with an additional 518 panels added onto its roof. The Centre now has a total of 1,290 solar panels, generating 407,000 kWh per year (up from 200,000 kWh), and now providing 41 per cent of its annual energy needs. The solar farm is expected to have a 25-year working life. Paul McCarthy, general manager at Chantry Place, comments: “Having halved our own energy consumption since 2010, we are continuing to drive energy efficiency across our operations and build a more sustainable future for Chantry Place. We were one of the first Shopping Centres in the UK to invest in a rooftop solar farm in 2016 and this continued investment in adding more panels, funded by our owners, is another step to boosting our green credentials. This project is part of our long-term strategy focusing on sustainability and striving to do better.” Vantage Zero Limited were Principal Contractor for the new solar array and provided a design and build service in partnership with One Energy and GGRS Energy. Recently, Chantry Place has partnered with Zest, one of the UK’s fastest-growing EV charging networks, to increase the number of electric vehicle charging points at the Centre. For further information on Chantry Place’s sustainability initiatives, please visit www.chantryplace.co.uk/sustainability/ For more information on Chantry Place, visit www.ChantryPlace.co.uk or follow @chantryplacenorwich on social media.
A banner promoting partnership working to tackle Modern Slavery stood proudly at an event organised by Business in the Community (BiTC), sponsored by Aviva. Speakers included BiTC CEO and former MP Mary MacLeod, Anglia Water CEO Peter Simpson and Andrew Dernie representing Aviva. The event was focused on the mutual benefits of partnership working and the cost-of-living crisis. Businesses and charities present were able to share experiences and ideas for future collaboration to strengthen Norfolk communities. Many people think that Modern Slavery is something that happens elsewhere, but recent figures from Norfolk Constabulary show that it is not so far from home (see table below). In fact, it is on our doorstep and something we can all tackle to protect our businesses from Modern Slavery and Human Trafficking. Table 1:
269 victims of Modern Slavery were identified in Norfolk between July 2022 to June 2023.
The most common form of Modern Slavery found in Norfolk was labour exploitation, where 96% of victims identified were male.
Half of the victims in forced criminality in Norfolk were young people with one of the most common nationalities being British.
Large businesses have a mandatory obligation to show accountability for assessing their operations and supply chain for evidence of Modern Slavery and labour exploitation under the Modern Slavery Act 2015 Section 54, with new measures to monitor and penalties for non-compliance being introduced by UK Parliament soon[1]. At present, these only include businesses with a turnover of more than £36 million[2]. However, developments globally (EU Corporate Sustainability Reporting Directive[3] notwithstanding) indicate that the net for who needs to demonstrate due diligence for human rights is to widen, meaning Norfolk businesses that wish to grow and trade freely will need to prepare themselves. In addition to mandatory requirements, evidence shows the benefits of going beyond technical compliance, demonstrated by industry leaders such as Marks and Spencer and the negative impacts on wealth from where Modern Slavery is discovered within an organisation. The Norfolk Anti-Slavery Network (NASN) business sub-group offers an opportunity to work together to increase operational resilience and supply chain protection to the very real and ever-present risk of Modern Slavery. Businesses can keep their fingers on the pulse of current trends and developments, working with statutory and non-statutory agencies to find proactive solutions. This is an initiative echoed by UN guidance calling for partnership formation among business, civil society, government, NGOs, foundations, academia and others[4][5]. To support our business community and the Norfolk community at large, the NASN business sub-group plans to recruit more businesses, representing all sectors, offering up to date training and links to practical business solutions, creating a stable and unbeatable platform on which commerce can thrive safely and successfully. So watch this space for opportunities available and attendance at local business networking events near you. The NASN business sub-group chair, Gary Dack, Head of Safeguarding for Norwich City Football Club states: “Modern Slavery can affect any business and it is important that our sector remains vigilant to the risks. NASN provides an excellent forum for private business to work in partnership with statutory agencies and ensure they understand local threats. By joining NASN as a business partner, you will benefit from access to mentoring services and resources which will help reduce organisational threat from slavery. This will ensure your business achieves mandatory compliance. Follow the lead of Norwich City and get involved.” Find out more: Website: www.norfolkantislavery.org Sign up to the NASN newsletter or enquire today: sarah-jane.niles@norfolk.police.uk Sarah-Jane Niles, Modern Slavery and Human Trafficking Coordinator, Office of the Police and Crime Commissioner for Norfolk, 07866 889615 Further reading: The Partnering Initiative (TIP). Available from: https://tpiglobal.org[1] UK Parliament Briefings (15th March 2023). Human Trafficking and Modern Day Slavery Debate Pack 161431 Fleur Anderson and Robert Jenrick. Available from: http://researchbriefings.files.parliament.uk/documents/CDP-2023-0062/CDP-2023-0062.pdf[2] Gov.uk (2015). Modern Slavery Act 2015 Part 6 Section 54. Available from: https://www.legislation.gov.uk/ukpga/2015/30/section/54/enacted[3] European Parliament. (May 222). Commission Proposal on Corporate Sustainability Due Diligence: Analysis from a Human Rights Perspective. Available from: https://www.europarl.europa.eu/RegData/etudes/IDAN/2022/702560/EXPO_IDA(2022)702560_EN.pdf[4] United Nations Department of Economic and Social Affairs Sustainable Development. (2010). Transforming our world: the 2030 Agenda for Sustainable Development. Available from: https://sdgs.un.org/2030agenda [5] United Nations and The Partnering Initiative. (2022). THE SDG PARTNERSHIP GUIDEBOOK A practical guide to building high impact multi-stakeholder partnerships for the Sustainable Development Goals. Available from: https://sustainabledevelopment.un.org/content/documents/26627SDG_Partnership_Guidebook_0.95_web.pdf. Accessed: 9th Nov 2023
Over 100 people received expert mentoring and coaching at the annual “Sync the City” event, which took place from 23 Nov to 25 Nov 2023 at the King’s Centre, Norwich
A record number of 47 people pitched initial business ideas. Ten were chosen and developed by teams over the 54-hour event
A software engineer and a teacher took home the £4,000 cash prizes for their ideas
A record number of people – over 100 – developed their skills at “Sync the City 2023” – the ninth annual 54-hour challenge to form a start-up company; since it started the event has transformed lives and led to successful spin-out companies and innovations. On Thursday evening (23 Nov), 47 people delivered one-minute pitches for business ideas – again, a record number for the event. Ten ideas were chosen following an audience vote, and teams were formed to develop these ideas – with mentoring provided by leaders from Norwich’s business community. Each team then delivered final, five-minute pitches on Saturday evening for their business ideas:
The team led by Matt Brookson (who is a Software Engineer for Artlist) was awarded £3,000 by the expert judges (see notes to editors) for their pitch for a new app for family-focused interactive adventures, called “Trailblazers”.
The team led by Nicky Turner (who is a teacher at the Workers Educational Association) won the £1,000 “People’s Choice” award – chosen by popular vote – for their pitch to develop “HubL”, a digital platform to assess and aid refugees and immigrants in learning English for work.
This was Matt’s sixth Sync the City, and he told us that the event has led to him meeting “amazing people”. Speaking on Saturday evening (click here to see Matt’s interview), he paid tribute to everyone on his team and said: “My idea was for a quest app for children and their parents/guardians to encourage them to get outdoors, explore cities, and basically get off their screens and do something fun. I think it’s a good cause and am so glad we won. We have actually had some commitment from businesses in Norwich already, so people seem engaged with the idea and I think that we could potentially take it somewhere and do something with it.” English teacher Nicky Turner also thanked her team for their expertise and support in putting together her final pitch to develop ‘HubL’. Speaking on Saturday evening (click here to see the interview), she added: “I’ve spent years in the sector trying to help people from other countries to get jobs and integrate into Norwich, which is a wonderful and welcoming city. The problem we have is that students cannot manage to find the right class because they don’t have anywhere to go to know where the classes are. So, we have created HubL, which we hope will be able to continue thanks to the vote of the people. Students will be able to find the correct course and then become part of society in this country.” Since it was launched in 2023, Sync the City has helped a number of people to forge successful careers and develop innovative new products – including UEA graduate Callum Coombes, who told us how winning the event in 2017 led to the formation of his successful business (click here to see our interview with Callum). In a moving keynote speech on Saturday evening, Peter Abbott, Product Design Lead at Fresha, spoke about the huge benefits of taking part in Sync the City, regardless of who wins the event. Peter told us that taking part in Sync the City led to him getting his first job, meeting his wife and developing his career – while the skills he learned at the event helped him when he was diagnosed with a rare form of bone cancer in 2019 (click here to see our interview with Peter). John Fagan, chief executive of technology company Scribe, worked in partnership with the University of East Anglia (UEA) to start Sync the City in 2014. Commenting on the annual event, he said: “It’s been incredible to see so many people develop new skills, make new connections and gain confidence – all while having a fantastic time. I’d like to thank our amazing sponsors and the mentors and judges who give up their time to make this event possible. Following the great event this year, I’m delighted to announce that we’re going to be holding next year’s event at the King’s Centre in Norwich between 28 and 30 November 2024.” Fiona Lettice, Emeritus Professor, of Norwich Business School, helped to co-found Sync the City nine years ago, and told us: “This is a flagship event for University of East Anglia and for the tech community. What’s really good about it is the way that it brings together our students, the business community, mentors, judges, and we all have really good fun – but also, really great ideas get discussed and developed. People develop their skills and networks, and the icing on the cake is that we get some great start-ups and business being founded at the end of the event.” The primary sponsors for the Sync the City 2023 were: University of East Anglia, Aviva and Leathes Prior Solicitors and Greater Anglia). Supporting sponsors were: Brew Digital and Langham Recruitment. Other sponsors were: Norfolk County Council, Breakwater IT, Naked Tech and Artlist.
Administrators for the Magnus Group, Larking Gowen, have secured a local buyer for its warehousing and forwarding operation, saving 25 jobs. A deal has been agreed after administrators for the Magnus Group secured a local buyer for its warehousing and forwarding operation, saving 25 jobs. Ipswich-based logistics firm Hemisphere Freight Services agreed the sale today following Magnus’s decision to file a Notice of Intention to appoint an administrator. The firm went into administration on November 23. As part of the deal, HFS will also take over about 200,000 sq ft of warehousing space at Magnus Group’s Great Blakenham facility. The team will remain at the Great Blakenham site for six months before moving to the nearby Suffolk Port One Logistics Park. Andrew Kelsall, joint administrator with Lee Green, both of Larking Gowen, said he was pleased that a local buyer had been found, and that Magnus’ warehousing staff were able to continue working with the new owners. While part of the business has been sold on, the haulage side has been wound down, with 52 drivers losing their jobs on November 17. A further 23 staff members were dismissed last week. All staff who have been made redundant have received a letter with details about how to access the redundancy service, and a number to call in case of queries. Mr Kelsall said, “This is a time when voluntary liquidations across the UK are at an all-time high. “Logistics is a highly competitive sector and, unfortunately, Magnus had got into difficulties, including some debt which it has been unable to refinance. They had little option but to seek administration.” “We are currently working to achieve the best possible outcome for all stakeholders involved, and we are maintaining a dialogue with staff, customers and suppliers across the board,” he said. Hemisphere Managing Director Andy Perrin said, “It’s always hard to see a fellow family-run business go into administration, especially after decades of successful trading and becoming so well-respected within the local community. Our sincere condolences go out to everyone affected at what must be an incredibly difficult time. “Our offer to acquire the warehousing and forwarding elements of the business was, above all else, an attempt to safeguard the employment and ensure the wellbeing of as many of Magnus Group’s team members as possible. The priority for us is to minimise disruption on both sides and ensure that Magnus Group’s current client base is well informed and well taken care of throughout this process.” Magnus Group was founded in 1973 and became a well-established freight service in East Anglia and beyond. It is also known for its support of local causes including sponsorship of Ipswich Town Football Club and Suffolk Cricket.