The course (the revised and re-branded Basic / Foundation Course) is a must have qualification for all employees in the Food and Hospitality sector.
Now Booking for Friday 21st September
The course will enable delegates to: – Take personal responsibility for food safety procedures – Keep themselves clean and hygienic – Receive and store food safely – Prepare, cook and hold food safely – Assessing and evaluating the learning
The Subjects Covered Are… 1. Food safety hazards; what can harm the consumer? 2. Safe food storage; food handling & cross contamination 3. Temperature control; refrigeration and chilling 4. Cooking, hot holding and reheating 5. Cleaning and disinfection 6. Pest control 7. Food premises and equipment 8. Legislation
Prerequisites: None-just enthusiasm (but basic spoken English/literacy does help)
Duration: One day training programme (09:00-16:30)
Cost: £88+VAT includes examination fees and lunch
How to book: To book please call us on 01603 473732
Course Tutor: Mitchell Vale is a registered Food Safety and Health & Safety Trainer with the Chartered Institute of Environmental Health and Highfield Awarding Body of Compliance. Mitchell is also a member of the Chartered Institute of Environmental Health. The RedCat Partnership have been providing food safety training and consultancy in Norfolk, East Anglia and nationally for over 17 years.
This course is aimed at anyone who is working within Health and Safety on a day to day basis, any senior members of staff who deal with Health and Safety or anyone who is looking for an update on their current Health and Safety training.
In essence the course will enable delegates to: *Take a fresh look at what systems and procedures that are in place – are they fit for purpose? *Review and revise Health and Safety Management *Hear what’s current with H & S Enforcers – what are they focusing on? *Dispel the Myths about Health and Safety – do not believe all that you read in the papers!
The subjects covered are: *Mapping the maze of Health and Safety Legislation – including topics such as Manual Handling, COSHH, Ergonomics and work equipment – and how it relates to your business
*How to ensure that your Health and Safety policy is effective including communicating it
*Are your risk assessments ‘suitable and efficient’?
*We will look at current hot topics – what are the Enforcing Authorities looking for – a focus on up to the minute issues including recent changes/charging for visits
Duration: One day programme (9:00am-4:30pm)
Cost: £125+VAT – includes all course materials, lunch and refreshments
Course Tutors: Sarah Daniels is Chartered Environmental Health Practitioner and member of IOSH, having spent over 30 years in the profession. Registered consultant at www.OSHCR.org The RedCat Partnership Ltd have been providing Health and Safety training and consultancy in Norfolk, East Anglia and nationally for over 20 years.
For more information please email us on reception@redcatpartnership.co.uk or call us on 01603 473732
Because you have a good product and efficient customer service doesn’t mean that prospective customers are going to beat a path to your door. This practical and interactive workshop will enable you to win more business by getting your sales message across positively by phone, face to face, by email or on paper. Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: On full day training courses a sandwich lunch with crisps, cakes and fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Turning Cold Calling Into Warm Calling Making Quality Appointments Networking Building Productive Referral Business. Course price: £74.00 – £96.00 For more details or any enquiries, please do contact us on 01603 788950, or email carrowbreck@broadland.gov.uk
Huxley Events are delighted to announce the launch of a fresh, new virtual team experience “Property Empire”! Perfect of groups from 10-100+ Guests wanting to immerse themselves into something completely new!
An exciting, unique and never done before, realistic glimpse into the complex world of real estate investing
Created by real life investors who are walking the walk and talking the talk
If you’re looking for a new experience to get your team talking and their hearts racing then this is the one for you.
The aim of the game is for teams to build a property portfolio, accumulating as much wealth as possible.
The winning team are the team with the most money at the end. They do this through three rounds and during each, they acquire varying amounts of investment properties and cash. Their choices at the start of each round, and their success in navigating the different challenges that await, will determine their position at the end.
After a short introduction into the world of property investing, teams will be given the choice of what investment strategy they want to follow first. Their choice will determine their possible score, which will add to their wealth.
The first round is a series of property-themed multiple-choice riddles and brain teasers, with questions designed to engage all participants, varying from mathematical puzzles to wordy brain teasers (no prior knowledge of the property world required).
Round 2 then takes teams to their second choice of strategy. After they have decided their investment route, they must work through a series of light hearted but realistic, hypothetical property-based scenarios (scenarios range from tenant issues to moral dilemmas, to how to deal with shady investors). With each scenario teams must decide what kind of investor they want to be, and how much risk they are willing to take. This will really test a team’s communication, risk analysis and decision-making skills, whilst giving them a glimpse into the ever surprising, and sometimes murky world of real estate.
The final round is a series of fast paced questions and challenges, where a team effort is required if they are to answer all the questions in time. The questions are fun and interesting, and are based on wealth and real estate.
In between rounds, teams will see their wealth increase or decrease before their very eyes, based on their decisions and scores, encouraging competition and excitement. In addition, throughout the event, teams will have the opportunity to boost their wealth through bonus questions, and other surprise elements. However, as is true in the real world of property investing, teams’ journeys won’t always be plain sailing. There will be curve balls and setbacks, which could damage their investments, and ultimately jeopardise their position on the leader board. It will be down to each team to decide how to respond!
Are you brave enough to build your empire?
Contact the Huxley Team to chat about your event, or event for your client! www.huxleyevents.com or call 01953 308386
Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA. This accredited qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role. The qualification covers the principles of customer service including how to meet customer expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Principles of customer service. Understand how customer needs and expectations are formed. Know the interpersonal skills and appropriate behaviour required in the customer service environment. Understand the principles of responding to customers’ problems or complaints. Subject to passing a 30 question multiple choice exam paper delegates will gain the Highfield Awarding Body for Compliance Level 2 Award in Customer Service. You will be given a HABC Customer Service manual to take away and keep after the course for future reference. Course price: From £100.00 – £110.00 For more details or any enquiries, please do contact us on 01603 788950, or email carrowbreck@broadland.gov.uk
Course location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA With 1Billion+ users Facebook is the most successful social media platform. Knowing that your business should be on Facebook and knowing what your business should be doing on Facebook are completely different. If you are one of the many businesses that are on Facebook but are unsure of how to generate leads, customers or money from it then this workshop is for you. Duration: Full-day course (9.30am – 4pm) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: On full day training courses a sandwich lunch with crisps, cakes and fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content The Doʼs and Donʼts about creating your business brand on Facebook How it works the basics and the advanced Understanding what can be see and what can’t be seen Creating a community of potential customers, converting them into customers and retaining them Creating content that will engage people on Facebook Driving customers to your website using Facebook Generating leads via Facebook Facebook and where you stand legally Researching your competitors on Facebook Achieving your goals using Facebook Measuring your efforts Overview of Facebook advertising and its benefits What you will take away from this workshop? You will see clearly how Facebook can be used for your business You will be able to create a marketing strategy for Facebook You will know what to do to achieve maximum visibility You will gain knowledge and some practical experience of how to use Facebook for your business You’ll come away with plenty of ideas for content that will increase your customer base Format Practical > so please have your log in details Live demonstrations Session learning Course costs: £74.00 – £96.00 per person. For more details, please call Broadland Council Training on 01603 788950 or email carrowbreck@broadland.gov.uk
Aims to update and requalify existing first aiders to the required level of skill and knowledge in first aid, in accordance with the requirements of the Health and Safety (First Aid) Regulations 1981.
Successful delegates will be awarded a certificate of competence accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.
Course Venue
Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).
Syllabus
· Introduction to first aid
· Incident management and safety
· The unconscious patient
· Major illness: diabetes, heart attack, stroke
· Fractures and dislocations
· Head Injuries
· Eye Injuries
· Simple record keeping & first aid equipment
· The legal framework for first and in the workplace
Aims to update and requalify existing first aiders to the required level of skill and knowledge in first aid, in accordance with the requirements of the Health and Safety (First Aid) Regulations 1981.
Successful delegates will be awarded a certificate of competence accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.
Syllabus
· Introduction to first aid
· Incident management and safety
· The unconscious patient
· Major illness: diabetes, heart attack, stroke
· Fractures and dislocations
· Head Injuries
· Eye Injuries
· Simple record keeping & first aid equipment
· The legal framework for first and in the workplace
· Basic life support
· Use of AED
· Control of bleeding and shock
· Major Illness: epilepsy, allergic reactions
· Burns and scolds
· Poisons and harmful substances
· Basic casualty handling
· Knowledge and skills assessments
“2nd course with Norvic and still very good training – excellent”
“Would definitely recommend Norvic Training”
“I have been doing First Aid for 33 years and it was the best course I have been on.”
Norwich Airport is celebrating the return of flights to Jersey with the start of Blue Islands’ new summer service.
The direct Norwich to Jersey flights operate on Tuesdays and Saturdays throughout the summer up until 24 September.
Rob Veron, Chief Executive of Blue Islands, said: “We’ve seen an excellent response to our convenient twice-weekly service, proving a popular option for those in the Norwich area looking forward to once again enjoying the warm welcome of Jersey”.
Blue Islands have teamed up with Premier Holidays to offer a range of holidays to Jersey from Norwich Airport. Jersey is the largest of the Channel Islands between England and France, where British familiarity mixes with a continental feel.
Mark Godfrey, Director of Premier Holidays, said: “We’re thrilled to be working with Blue Islands on the Norwich to Jersey service. By offering a wide selection of competitively priced holidays to Jersey including short breaks, luxury gourmet stays, traditional package holidays, coach groups and self-catering options, Premier Holidays have secured strong forward sales for the 2022 season.”
Richard Pace, Managing Director at Exeter Airport, said: “Jersey is a very welcome addition to our summer schedule, and we’re delighted to be offering passengers even more choice from their local airport. We’re offering 17 direct destinations in nine countries in 2022/23, plus worldwide connectivity via Amsterdam, and are seeing a significant increase in passengers.”
Countries reached directly from Norwich Airport in 2022/23 include Bulgaria (Bourgas), Cyprus (Paphos), Greece (Corfu, Crete, Rhodes), Italy (Bergamo, gateway to the Italian Lakes), Netherlands (Amsterdam), Spain – Balearics (Ibiza, Majorca, Menorca), Spain – Canaries (Tenerife), and Turkey (Dalaman). There are also day trips and arctic experiences to Lapland.
In the UK there are flights to Aberdeen, Exeter, Guernsey and Jersey. Book now via www.norwichairport.co.uk
NU Image is swapping keyboards for paddles this September, as the team takes on a full 26.2-mile rowing marathon, ‘the Ma’Row’thon’ to raise vital funds for the Norwich City Community Sports Foundation (NCCSF).
With support from Norfolk Yacht Agency and Whitlingham Adventure, eight members of the NU Image team will row a katakanu along the Norfolk Broads from Brundall to Norwich and back again, cheered on by a dedicated support boat armed with snacks and music to keep spirits high.
Raising money for Norwich City Community Sports Foundation
The NCCSF is a charity dedicated to empowering people through sport, running community and inclusion programmes that make a real difference. This year, NU Image’s fundraising will support The Nest, the Foundation’s community hub with sports facilities, meeting spaces, and a café where transformative projects take place — from dementia support groups and Pan-Disability football sessions to coffee mornings for veterans.
The charity holds a particularly special place in the heart of NU Image’s Director and Head of Digital, Emily, thanks to her connection with Hope, a 19-year-old participant in the Foundation’s Realising Potential programme. Hope has grown from a shy child into a confident young leader, now volunteering and coaching at The Nest, and it’s a transformation made possible by the NCCSF’s care and dedication.
How to support the Ma’Row’thon
The challenge takes place on Friday 19th September, starting at Norfolk Yacht Agency in Brundall, travelling along the River Yare into Norwich city centre, and returning the same way.
You can support NU Image’s efforts in two ways:
– Donate directly via their JustGiving page — every pound goes to NCCSF’s life-changing projects.
– Cheer them on at top viewing spots like The Red Lion Bishopgate, The Compleat Angler, or The Ribs of Beef as the team rows through Norwich.
Oar you ready to get behind them?
Read the full story, including Hope’s inspiring journey, on the NU Image blog.
This accredited qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role. The qualification covers the principles of customer service including how to meet customer expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course.
Course Content Principles of customer service. Understand how customer needs and expectations are formed. Know the interpersonal skills and appropriate behaviour required in the customer service environment. Understand the principles of responding to customers’ problems or complaints. Subject to passing a 30 question multiple choice exam paper delegates will gain the Highfield Awarding Body for Compliance Level 2 Award in Customer Service. You will be given a HABC Customer Service manual to take away and keep after the course for future reference.
Course price: From £100.00 – £110.00pp
For more details or any enquiries, please do contact us on 01603 788950, or email carrowbreck@broadland.gov.uk
The Developing the Agile Edge programme is designed to develop leaders so they can create a ‘follower centred’ learning culture within their organisations and enhance the followers’ ability to implement the Agile Edge (more effective performance) based on the Howard Leadership Model.
The programme is designed for individuals in senior leadership positions who want to improve performance of individuals and their organisation. After attending the programme you will have gained new skills in Leadership and be able to drive change in your organisation to improve the culture and performance of your colleagues and followers.
The programme will cover coping strategies together with the latest in leadership thinking from the World Centre of Excellence for Leadership. Delegates will benefit from working with others who are like minded for action learning sets, who also have to deal with staff and management in challenging environments. The programme is designed to gain immediate return of investment and is delivered in a physical and practical framework.
Delivery 2 day intensive programme delivered by Chris Howard BSc (Hons), MSc, PGCE
Chris has continuously developed himself academically starting with a Degree in sport science, with a dissertation in coping behaviours in military training environments. On completion of his BSc (Hons) Chris immediately embarked on a Master’s Degree by research. His thesis is titled, ‘The identification of changes in coping behaviours and the influence of repression during Pre Parachute Selection Training’, and can be found in the British Library. On transferring to the Education and Training Services branch Chris completed his Professional Graduate Certificate of Education with Southampton University. Whilst serving at the Royal Military Academy Sandhurst, Chris maintained his current research interest in leadership and coping behaviours with the Communications and Behavioural Science Department at the Academy.
Chris has served all over the world primarily as a training expert. Of significant note was his work as a Psychological Operations specialist in Afghanistan, where his expert knowledge of behavioural science was put to excellent use under extreme conditions of conflict in Helmand Province.
Programme Dates DAY 1: Friday 22nd May 8:45am-6:00pm DAY 2: Friday 19th June 8:45am-6:00pm please bring outdoor footwear and waterproof jacket for Day 2 activities