All delegates will be awarded a Norvic certificate of attendance accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.
Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).
Syllabus
“Information presented in a clear and concise way at a good pace. Enjoyable course, very informative”.
“Lots of hands on role play, was a very good way to learn.”
“The best first aid course (my 7th) I’ve done.”
Founded by Norfolk-based filmmaker Jack Sauverin, best known for his work on Labour’s 2024 General Election, Party Political Broadcasts and on feature films such as Rogue One, Camarilla brings a fresh blend of cinematic storytelling and strategic communications to the region (and beyond).
“We’re excited to put down roots in Norfolk and help local leaders, businesses and institutions tell their stories with clarity and confidence. Whether it’s a housing initiative, a cultural campaign or a founder’s legacy film, we approach it with the same strategic care and cinematic quality.”
Jack has already delivered European Digital Impact award-winning work for the DWP, had fiction work shown at Picture House Cinemas across the UK, with a growing footprint across life sciences, philanthropy, and public engagement we’re ready to deploy a decade of experience.
To find out more about Camarilla or explore collaboration opportunities, visit www.camarilla.co.uk
New rules have come into force regarding the sale of coal and firewood to consumers.
See press release.
Restrictions on sale of coal and wet wood for home burning begin – GOV.UK (www.gov.uk)
Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA. The course is designed for users familiar with Microsoft Word. It will provide trainees with the confidence to use more of Word’s features, and speed up their use of the application. It will give delegates the knowledge and practical experience to use Word to create, format and print professional-looking documents. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Recap A recap of general Word principles Font formatting Paragraph formatting Navigating around the document Selecting text More Bullets and Numbering Creating a customised list Changing bullet points for each paragraph Formatting numbers Adjusting the position on the page Distributing the text and bullet/number An Introduction to Styles Using styles Applying styles to an existing document Creating a table of contents Introduction to Tables Bringing a table into a document Entering text, tabs and line-breaks Selecting rows, columns and cells within a table Formatting in a table An Explanation of different versions Good Working Practice How to find familiar commands in the 2003 & 2007/10 interface AutoCorrect How AutoCorrect works Adding AutoCorrect entries Removing AutoCorrect entries Copy and Paste Using the Windows clipboard to move or duplicate text and pictures Sharing text/pictures with other documents Bringing in pictures from other applications Getting pictures from the internet Document Layout Page breaks Line breaks Headers and Footers Using headers and footers Page numbering Inserting fields The Drawing Tools Auto shapes Clip Art Word Art Adjusting fills & lines The drawing canvas Course price: From £74.00 – £96.00 For more details or any enquiries, please do contact us on 01603 788950, or email carrowbreck@broadland.gov.uk
As Leadership & Life Chat enters into its summer break, James & Mark leave you with some top tips on how to retrain your brain and the way you use language at work, and in your relationships.
Success and failure ultimately come from good or bad communication. How we verbalise our thoughts and feelings, and internalise them, affects our performance, relationships and wellbeing. James and Mark discuss what you can do to retrain your brain and learn new ways of looking at how you speak to others, and to yourself, and how focusing on this can help build your personal success as a leader.
They discuss all sorts of themes, including the art of the ‘pity-party’, energy vampires, the power of verbalising thoughts, and how to deal with awkward office conversations!
GET IN TOUCH! Leave us a voice note here, we’d love to hear your thoughts on today’s episode, and you might even feature in our next episode!
You can also email us on podcasts@larking-gowen.co.uk
Thank you to our sponsors, Larking Gowen, Chartered Accountants and Business Advisors. Check out their website to see how they could help your business www.larking-gowen.co.uk
You can now watch us on YouTube! Click here to watch this week’s episode
Aims to update and requalify existing first aiders to the required level of skill and knowledge in first aid, in accordance with the requirements of the Health and Safety (First Aid) Regulations 1981.
Successful delegates will be awarded a certificate of competence accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.
Course Venue
Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).
Syllabus
“2nd course with Norvic and still very good training – excellent”
“Would definitely recommend Norvic Training”
“I have been doing First Aid for 33 years and it was the best course I have been on.”
Screenshot of the updated app. Credit: Greater Anglia
Greater Anglia has updated its app, bringing a host of new features – including Apple pay and the ability to change journeys – to rail passengers in East Anglia.
The new app update, which will start appearing on phones from Thursday 4 August, makes it quicker and easier to buy tickets, and gives customers more flexibility.
Customers can now purchase tickets with Apple pay, add e-tickets to their Apple wallet, apply for a refund and change their journeys on the app.
Other significant changes that Greater Anglia app users should be aware of is that travel updates, including information about disruption, can now be found under Announcements in ‘my account’ and is marked with a blue circle. Live travel updates are also displayed on the homescreen.
There is an orange button with three lines in it in ‘my tickets’ for scanning Smartcards. The orange symbol, which is being adopted by all train operators across the country, helps customers upload Season and Flexi Season tickets on Smartcards via the app.
Journey information is also improved, showing all stops the train is due to make and the scheduled times.
Customers can also buy tickets using railcards and benefit from deals such as Groupsave, where groups of three or more can save a third on fares when travelling together.
Martin Moran, Greater Anglia’s Greater Anglia’s Commercial and Customer Service Director, said: “Our app is very popular with customers and these updates will make train travel quicker and easier. We know how important clear information is while travelling, and the app provides information which is easy to access.
“For the best prices, customers should buy tickets direct from Greater Anglia, and we would like to remind people that we do not charge booking fees. We have many great value fares available, and the earlier people book, the more they can save.”
The app is free to download from app stores.
Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA. What is the difference between supervising and managing a team? The role of the supervisor is changing and what this role is (or what people think it is) can be unclear at times. This workshop is for anyone who already supervisors a team or a team leader who wants to freshen up their skills. Aimed at supervisors and team leaders, this module aims to set you up for success and encourage you to take the actions you need to get better results. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: None, pen and note paper are provided. Lunch provided: On full day training courses a sandwich lunch with crisps, cakes and fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Starting as you mean to go on – first steps on the success ladder Heroes and villains – making a good supervisor ‘great’ The shape of your role and the focus of your attention Developing teams – what to look out for Achieving a balance between nurturing vs. challenging Delegation as a means of developing staff When I insist – you resist – communication which works! The four supervisory styles – which one to use and when Mastering the art of delegation Forwarding the action – personal action planning Course price: Between £74.00 – £96.00 For more details or any enquiries, please do contact us on 01603 788950, or email carrowbreck@broadland.gov.uk
Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA. This accredited qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role. The qualification covers the principles of customer service including how to meet customer expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Principles of customer service. Understand how customer needs and expectations are formed. Know the interpersonal skills and appropriate behaviour required in the customer service environment. Understand the principles of responding to customers’ problems or complaints. Subject to passing a 30 question multiple choice exam paper delegates will gain the Highfield Awarding Body for Compliance Level 2 Award in Customer Service. You will be given a HABC Customer Service manual to take away and keep after the course for future reference. Course price: From £100.00 – £110.00pp For more details or any enquiries, please do contact us on 01603 788950, or email carrowbreck@broadland.gov.uk
The first installation of a communal ground source heat pump for domestic use in the East of England by housing association Flagship Group, is set to cut its customers’ heating bills by hundreds of pounds a year.
The system at Watton, South Norfolk, was installed by Attleborough-based Finn Geotherm, to ultimately improve the quality and affordability of customer heating systems and living conditions in the 30 flats at Orchard Close.
Previously, the residents at Orchard Close had electric economy 7 storage heaters which were inefficient and expensive to run. The new system, which draws energy from the earth, will not only cut people’s energy bills by two thirds, but it also results in zero carbon emissions.
Customers started using the system in April, and although it is communal, each home is individually metered and customers are only charged for the energy they use.
The installation qualifies for the Renewable Heat Incentive (RHI), a Government scheme which assists with the project’s capital cost allowing Flagship to roll out the much-improved heating system into other homes in the future.
Strategic Director for Asset Management at Flagship, Stuart Longbottom, said: “Ground source heat pumps are a low maintenance, sustainable way of heating our homes which are a fantastic solution for our customers. We are committed to continually improving our renewable energy sources to help tackle fuel poverty and reduce our carbon footprint, and this system does that. Capital investment by Flagship as well as the RHI provides a positive and sustainable return for us and our customers.”
Renewable heating experts Finn Geotherm worked in partnership with Aaron Services Ltd to install the system.
Finn Geotherm’s Commercial Director Guy Ransom said: “I’m delighted that Flagship have decided to use the technology for their customers. Heat pumps are a well tried and tested technology. Finn Geotherm have been installing systems in the UK, in all kinds of properties, for more than 10 years. The systems themselves are made in Finland where they experience extremely cold weather conditions, so we know how efficient it can be. Ground source heat pumps are extremely reliable as they should last for more than 30 years. This provides additional reassurance for Flagship and their customers.”
The system is also connected to the Finn Geotherm offices which allows it to be monitored wirelessly to see how much heat is being used.
Key benefits of the project include:
Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA This course develops many of the most useful aspects of Excel such as formulas and functions, list management, and more advanced features including Pivot Tables and summarising data across multiple sheets or books. Trainees will have completed the introduction course or have a similar knowledge and experience of using Excel in the workplace. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Review Brief review of general Excel principles: Formulas, Functions, Absolutes, Formatting, AutoFill Functions Using Paste Function The IF Function Nested IF Functions The VLOOKUP Function Nesting other Functions Linking Multiple Sheets and Workbooks Summarising data from multiple sheets Working with 3D Formulae Linking workbooks Workspaces List Management (Databases) Sorting Subtotals Filtering Good Working Practice Pivot Tables Creating pivot tables with the Pivot Table Wizard Formatting pivot tables Manipulating pivot tables Graphs/Charts Creating a graph/chart Formatting a graph/chart Changing and editing your graph/chart Using the Chart Wizard Incorporating a chart into a Spreadsheet Macros Recording a simple macro Assigning a macro to toolbar buttons An explanation of different versions How to find familiar commands in the 2003 & 2007/10 interface Course price: £74.00 – £96.00 For more details or any enquiries, please do contact us on 01603 788950, or email carrowbreck@broadland.gov.uk