A dictionary will tell you that negotiation is a strategic discussion between two or more parties that resolves an issue in a way that each party finds acceptable. This programme will equip you with the skills to maximise your chances of a successful outcome.
Key topics:
Dates for this course will appear here once confirmed.
Help to Grow: Management Course
Kickstart your personal and business development by joining the University of East Anglia’s (UEA) Help to Grow: Management course with Norwich Business School. Led by UEA academics, the course equips your business with tools and strategies to bolster your resilience.
Help to Grow: Management is a nationwide course, and as a member of the Small Business Charter, Norwich Business School is currently open for applications for its fourth cohort starting on 6th March 2024.
The course is designed for business owners, CEOs and tomorrow’s senior business leaders, who each bring a diversity of experience. 50+ regional businesses from a wide range of sectors including science and technology, electronics and aviation, social enterprise, retail and logistics have participated to date. Over 1,700 teaching hours have been delivered since November ‘22, as well as 500 hours of mentoring and 400 hours of peer-to-peer advice.
Participants will enhance their management and strategic capabilities, learn how to innovate in their business and adopt digital technologies to boost productivity and operational agility.
The course supports managers and leaders of SMEs with 5-249 employees. Those with 10+ employees may apply for two places. The 12-week programme is designed to fit alongside full-time work commitments and is 90% funded by the Government, meaning the fee payable by participants is just £750.
GET IN TOUCH to reserve a place and let the programme help grow your business.
Email: info.helptogrow@uea.ac.uk or visit the Help to Grow website at: www.uea.ac.uk/business/grow-your-business/help-to-grow-management.
This session is fully booked please email events@norfolkchamber.co.uk to be put on the waiting list.
Please arrive 15 minutes before the session starts at 08.30am.
In this session (Serving Your Customers Through Social Media ) Sarah West, The Social Edge will be your host.
You will learn:
No matter your size or industry, customers increasingly want to contact businesses via social media. A recent study found that 53% of customers who ask a company a question on social media expect a response within 1 hour – day or night!
This session will show you how to turn customer enquiries and contact into opportunities to impress. You will discover how to respond to messages and comments to enhance your social media followering and build a relationship with customers that leads to sales.
3 top tips you’ll walk away with:
About Sarah:
Sarah is Managing Director of The Social Edge and Full Mix Marketing. An award winning chartered marketer, Sarah has 15 years experience as a specialist in digital & social media marketing, including establishing an award nominated social media team for a leading national brand. She knows how to deliver highly effective campaigns and turn social media into a new source of customers. The Social Edge helps Norfolk & Suffolk businesses grow through social media marketing; including highly targeted advertising, creating a strong following, establishing your business as expert in its field and serving customers via social media.
This session is fully booked please email events@norfolkchamber.co.uk to be put on the waiting list.
This session will highlight a particular way the brain operates when we meet a prospect for the first time. Tapping into this knowledge allows us to take advantage of the way the brain naturally functions, leading to more opportunities and creating long-term, highly effective sales habits. Guaranteed fun, with a relaxed and informal delivery style, this session is for those who have no sales experience at all or seasoned sales professionals.
In this session (How to Improve your Selling Game) Matt Sykes, Mindspan Global Ltd will be your host.
About Matt:
Drawing from over twenty years of sales experience, ranging from global corporate B2B collabroative selling roles to start-up lead generation applications, Matt runs a Mindspan Training Franchise, specialising in sales training. His passion for performance psychology and his understanding of how people make purchasing decisions, create the ideal combination for him to help progressive sales professionals achieve even more sales success for themselves via training workshops and 121 mentoring.
Do you understand the role of HMRC, rules of origin and Intra-EC trade? Understanding complicated customs procedures is vital to help save you time and money when importing and exporting goods.
This half day course will provide you with the information you need to be able to understand how to comply with customs and the procedures in place.
Aims: • To understand the role of HMRC, the rules of origin and Intra-EC trade • Understand key pieces of information on a customs entry and what they mean • Know why it is essential that goods are classified correctly and who is responsible • How to work out the VAT and Duty to be applied to your import • Be able to explain ‘free circulation’
Who Should Attend? This course is suitable for anyone involved in the export or import process such as; accounts, purchasing / buyers, freight forwarders, shipping, goods inward staff and many more
Testimonials “Very detailed and informative course. The trainer was more than happy to answer all of my questions at the end.”
“All aspects of the subject were covered. I would definitely recommend this course to a colleague.”
“Great course – the trainer is very passionate and knowledgeable.”
Cancellation Policy 15% of fee payable if delegates cancel more than 7 days in advance. If less than 7 days the full fee is payable.
One of the ‘core 10’ courses accredited by British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.
Do you know what documentation is required to ensure that import customs clearance takes place without delay? This course will go over a number of documents and procedures involved with importing.
This full day course will explain import documentation and giving knowledge of the key elements of import procedures, including where to go for sources of information and assistance. It will also cover how to comply with customs procedures.
Aims • Demonstrate and understanding of import documents and procedures • Know what should be considered before importing • Understand the content of an import purchase order and the instructions to the supplier • Understand what determines how much duty and VAT is payable • Know how to check and what to check on an import declaration • Understand that the import of certain goods is controlled and where to go for sources of information and assistance
Who should attend? This course is suitable for anyone involved with the import process such as; accounts, purchasing / buyers, freight forwarders, shipping, customer services and many more.
Testimonials “I learnt about imports, licences that may be required and the documentation side of things – overall a very good course!”
“As a complete novice, this course covered all I need to know with regards to imports. It has given me a better understanding of what is soon to become part of my job role”.
Cancellation Policy 15% of fee payable if delegates cancel more than 7 days in advance. If less than 7 days the full fee is payable.
One of the ‘core 10’ courses accredited by British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.
Do you understand the role of HMRC, rules of origin and Intra-EC trade? Understanding complicated customs procedures is vital to help save you time and money when importing and exporting goods.
This half day course will provide you with the information you need to be able to understand how to comply with customs and the procedures in place.
Aims: • To understand the role of HMRC, the rules of origin and Intra-EC trade • Understand key pieces of information on a customs entry and what they mean • Know why it is essential that goods are classified correctly and who is responsible • How to work out the VAT and Duty to be applied to your import • Be able to explain ‘free circulation’
Who Should Attend? This course is suitable for anyone involved in the export or import process such as; accounts, purchasing / buyers, freight forwarders, shipping, goods inward staff and many more
Testimonials “Very detailed and informative course. The trainer was more than happy to answer all of my questions at the end.”
“All aspects of the subject were covered. I would definitely recommend this course to a colleague.”
“Great course – the trainer is very passionate and knowledgeable.”
Cancellation Policy 15% of fee payable if delegates cancel more than 7 days in advance. If less than 7 days the full fee is payable.
One of the ‘core 10’ courses accredited by British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.
Do you know which documents are necessary for an international shipment? Documents are there to help get the goods into the destination country quickly and efficiently. They also offer benefits to both the exporter and their overseas customer.
This full day course looks at export documentation and explains why they might be required, what content is required and the benefits they offer.
Aims • Understand which documents are necessary for an international shipment • Know the key pieces of information required for each document • Understand the importance of preferential trade agreements • Know how to complete the documents • Understand the rules of origin • Know the difference between shipping documents and what they are used for • Identify sources of information with regards to these documents
Who should attend? This course is suitable for anyone involved in the export or import process and who are involved with the preparation of documents such as; accounts, purchasing / buyers, freight forwarders, shipping, marketing, customer services, goods inward staff and many more.
Testimonials “Norfolk Chamber always makes us feel very welcome. The course was as good as always and I now have more knowledge on the industry and export documentation.”
“The content of the course was very goods. I got clarification of the documentation required and how they are used at different stages of an export.”
“Very good course, would recommend.”
Cancellation Policy 15% of fee payable if delegates cancel more than 7 days in advance. If less than 7 days the full fee is payable.
One of the ‘core 10’ courses accredited by British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.
THIS SESSION IS NOW FULLY BOOKED
Please arrive 15 minutes before the session starts at 11.00am.
In this session (Be Better at Exhibiting) Ermine Amies, Sandler Training will be your host.Are you exhibiting at B2B this autumn? Make sure you get the most out of exhibiting with top tips from Ermine Amies of Sandler Training on how to create a pre-show strategy for success, generate a consistent flow of traffic to your stand and make follow-ups much more effective.
“I really enjoyed the easy, laid back style of learning from such a fantastic presenter.” – Scott Jarvis, KTIB.
About Ermine: Ermine Amies assists businesses in Norfolk to sort out critical issues in sales and business development. She is a Growth Accelerator Coach and Trainer working with management teams and entrepreneurs who are experiencing unpredictable sales, long sales cycles or not winning as much business as they think they should. Connect with Ermine: Twitter: @Sandler_Ermine LinkedIn: Sandler Training As part of The B2B Exhibition 2017 this session is open to all businesses and is free to attend.This session is now fully booked to pe put on the waiting list please email hello@norfolkchamber.co.uk
Ranking in the search engines is the natural aim of any website owner. Just because you have a website focussed on a particular subject does not mean you will rank.
Google, the UK’s leading search engine, has over 200 factors it considers when ranking a website, and is only concerned with delivering the best result possible to the end user.
Learn how to implement an effective search strategy that maximises your chances of ranking for relevant terms in your market sector. In this course we aim to give you an understanding of what search engines consider important with regards your website and the practical steps you can take to maximise your chances of ranking.
1. How a modern search engine works
2. 200 ranking factors
3. How to perform a 15 minute web site audit
4. Competitor analysis
5. Keyword research
6. The importance of content
7. Link building, the right way
8. Social media’s impact on SEO
9. Local search optimisation
10.Monitoring performance & what to measure
This course is aimed at any business owner or marketer seeking to understand how to plan and work with this essential channel in the digital world. Whether you’re planning to implement SEO in-house or to enable you to confidently outsource your SEO.
Sean Clark is director of online marketing agency Clark St. James. With over 17 years experience working online Sean has an in-depth knowledge of the challenges businesses face promoting themselves online.
Can you describe the four main methods of payment and three types of letter of credit? With over 75% of letters of credit being rejected on first presentation to the bank, companies want to be able to avoid the extra costs involved.
This full day course aims to provide delegates with knowledge and understanding of procedures involved to ensure they are paid for their goods.
Aims
Who should attend? This course is suitable for anyone involved in the export or import process such as; accounts, purchasing / buyers, freight forwarders, shipping, marketing, customer services, goods inward staff and many more.
Testimonials “I have a much better understanding of the subject as a whole and the knowledge to allow me to tackle letters of credit going forward.”
“This course has helped me to increase my knowledge and confidence in handling letters of credit.”
Cancellation Policy 15% of fee payable if delegates cancel more than 7 days in advance. If less than 7 days the full fee is payable.
One of the ‘core 10’ courses accredited by British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.
Do you know what documentation is required to ensure that import customs clearance takes place without delay? This course will go over a number of documents and procedures involved with importing.
This full day course will explain import documentation and giving knowledge of the key elements of important procedures, including where to go for sources of information and assistance. It will also cover how to comply with customs procedures.
Aims • Demonstrate and understanding of import documents and procedures • Know what should be considered before importing • Understand the content of an import purchase order and the instructions to the supplier • Understand what determines how much duty and VAT is payable • Know how to check and what to check on an import declaration • Understand that the import of certain goods is controlled and where to go for sources of information and assistance
Who should attend? This course is suitable for anyone involved with the import process such as; accounts, purchasing / buyers, freight forwarders, shipping, customer services and many more.
Testimonials “I learnt about imports, licences that may be required and the documentation side of things – overall a very good course!”
“As a complete novice, this course covered all I need to know with regards to imports. It has given me a better understanding of what is soon to become part of my job role”.
Cancellation Policy 15% of fee payable if delegates cancel more than 7 days in advance. If less than 7 days the full fee is payable.
One of the ‘core 10’ courses accredited by British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.