This session will be delivered by Huw Sayer, Business Writers Ltd. Do you find business writing a challenge? Are you struggling to pick the right words for your ideas? Would you like your copy to be more engaging and persuasive? Then this workshop is for you.
Aims:
Our aim is to show you how to make your words work harder. This isn’t a grammar or spelling lesson – or an SEO class. Instead, we’ll focus on your audiences, how to write for them and what to say.
Learning Objectives
How to write so your audience will read and understand.
How to build your brand’s credibility and authority.
How to generate ideas and develop an authentic writing style.
Who should attend:
You should attend this session if you have to write brochures, press releases, newsletters, articles and blogs. It will also help you manage external writers. You’ll also get a FREE copy of the Business Writer’s guide: ‘Discover the 19 secrets of successful business writing.’
About your trainer:
Huw is a director and co-owner of Business Writers Ltd, a communications consultancy with clients in the UK and Europe. He has spent over 25 years in marketing and corporate communications. He uses this experience to help clients create engaging conversations with buyers, suppliers, employees and investors.
Testimonials:
“Very informative and engaging workshop”
“Very enjoyable, engaging and inspiring training. Lots to think about and act upon”
“The content and the way it was presented was excellent”
Is your business ready for Brexit? Are you a customs agent? Or does your company use customs agents and intermediaries to help you trade with the EU?
If so, you need to know how to meet customs requirements fast and efficiently after the UK leaves the EU. There will be new processes to follow and new forms to complete. We can help. Our training will highlight what you need to know to be able to accurately complete a simple customs declaration.
Audience
Anyone who needs an understanding of Customs regimes and how to complete a Customs declaration form. There are no pre-requisites for this course.
Grant funding: this is available from HMRC with up to 70% of training cost covered. Please note the availability of this funding is limited, and will close on 31 May. You can find out more at www.customsintermediarygrant.co.uk
Course content is based on the following topics:
• Introduction to Trade • Business Responsibilities • Export process • Import process • Valuation – explanation of the main methods and their application • Classification – determining the use of commodity codes • Using Customs Procedure Codes – use of appropriate CPCs • Export and import controls • Reliefs • Preferences • Customs simplified procedures – explanation of procedures and benefits
Course Objectives
• Demonstrate the gathering of information to complete a customs declaration using various example scenarios, covering both export and import, enabling learners to feel confident in their approach to their own declarations • Explore a number of typical problems and common errors when completing declarations, increasing their ability to apply best practice • Improve confidence and provide reassurance through an opportunity to bring specific questions or issues to the attention of the trainer
Assessment: no formal exam will be taken however delegates will get to complete simulated forms to ensure they can complete simple customs declarations correctly.
This course is an introductory overview to the process, key terminology and procedures for exporting. This will provide a basic understanding from your first enquiry and possible hurdles on the export journey.
Learners will understand:
What is an export
Tariff codes – how to classify your goods
Sales contract
Export packing and regulations including: embargoes, sanctions and export licenses
Export documentation
Free Trade Agreements
Incoterms brief
This expert led course is part of the accredited BCC Foundation Award in International Trade. Each session will be followed by a short assessment to complete the training module, completing six modules earns the BCC Award in International Trade.
In the event you are no longer able to attend this training course, please note you must cancel or request a transfer of your place at least 7 working days before the course. The cancellation must be in writing and sent to export@norfolkchambers.co.uk indicating the name of the course you are cancelling for and delegate(s) details.
In this session, we will cover Time-Management and offer some strategies to be more effective. What we mean by Time-Management? In this context the great Peter F Drucker captures it all;
“Efficiency is doing things right; effectiveness is doing the right things” – Peter Drucker
What you will learn
This course aims to improve productivity by:
Giving delegates at least 8 tools and techniques they could implement straight away to improve their effectiveness.
Working with delegates on their live and current tasks to ensure learning is implemented immediately
Who should attend?
Anyone who feels that they are not managing their time effectively. If you get to the end of a day / week and wonder what you actually achieved today, this one’s for you.
About Ian Hacon
Ian is the founder of Energise Me and is on a mission to Energise 10 million people by helping them unlock their performance through wellbeing, purpose and great leadership skills. Ian originally trained as a Chartered Accountant, was a CEO of very successful company and has held many board positions, including President of the Norfolk Chamber. He’s a qualified coach and trainer.
Testimonials:
“Good practical tips that I can put into practice straight away”
Is your business ready for Brexit? Are you a customs agent? Or does your company use customs agents and intermediaries to help you trade with the EU?
If so, you need to know how to meet customs requirements fast and efficiently after the UK leaves the EU. There will be new processes to follow and new forms to complete. We can help. Our training will highlight what you need to know to be able to accurately complete a simple customs declaration.
Audience
Anyone who needs an understanding of Customs regimes and how to complete a Customs declaration form. There are no pre-requisites for this course.
Course content is based on the following topics:
• Introduction to Trade • Business Responsibilities • Export process • Import process • Valuation – explanation of the main methods and their application • Classification – determining the use of commodity codes • Using Customs Procedure Codes – use of appropriate CPCs • Export and import controls • Reliefs • Preferences • Customs simplified procedures – explanation of procedures and benefits
Course Objectives
• Demonstrate the gathering of information to complete a customs declaration using various example scenarios, covering both export and import, enabling learners to feel confident in their approach to their own declarations • Explore a number of typical problems and common errors when completing declarations, increasing their ability to apply best practice • Improve confidence and provide reassurance through an opportunity to bring specific questions or issues to the attention of the trainer
Assessment: no formal exam will be taken however delegates will get to complete simulated forms to ensure they can complete simple customs declarations correctly.
You may be eligible to claim up to 100% of the training course cost back from HMRC. You can find out more if your business is eligible, how to register and submit an application athttps://www.customsintermediarygrant.co.uk/
In this short session we will share our advice on how best to identify opportunities for organic growth, and identify and mitigate barriers to growth.
Aims: • Understand why is listening to the customer so important? • Undersand what customers actually buy? • Understand (organic) growth as creating, delivering and capturing more value. • Understand Value versus Waste in the work cycle.
Learning Objectives • How to understand a customer’s needs and wants and create ‘perceived’ value for them. • Be able to utilise several simplistic but thought-provoking tools, to identify both opportunities for, and threats to growing your business. • Understand costs and what you customer will and will not pay for. • Be able to identify and eliminate wastes in your business. • How to work smarter rather than harder and realease capacity for growth. Who should attend:
Anyone who wants to start a journey of acheiving sustainable year-on-year organic growth. About the presenter: Steve’s subject knowledge is based on over 30 years experience in manufacturing, predominantly in the Aerospace, Defence and Automotive sectors, as well as several other commercial companies. Practical, hands-on experience in senior positions such as Supply Chain Manager, Head of Materials & Manufacturing, Operations Manager and Lean Change Agent is supported by key qualifications including MCIPS and MSc Procurement. Although Lean is perceived by many to be the domain of the manufacturing sector, Steve has proven that its core methodology of continuous improvement can be applied to just about any size and type of business, from the sole-trader upwards. He has demonstrated to many start-ups in recent years, the benefits an upfront continuous improvement approach can deliver in a very short time-frame, with minimal investment.
In this short session we will share our advice on how best to deal with customer service on social media.
Aims:
Why customer service is so important on social media?
How do customers view your brand and brand perception?
Dealing with negative comments the right way
Taking any potential complaints off of public social media platforms ASAP to private message, email or phone call.
How to deal with a PR crisis on social media
Learning Objectives
How To Deliver Outstanding Customer Service On Social Media
How To Avoid Potential PR Disasters Via Social Media
Who should attend:
Customer Service staff, Managers/ anyone who deals with customers or is in a front facing position.
About the presenter:
Eleanor’s knowledge stems from working directly with clients across many different industries on their digital marketing presence over the last 5 years, with social media being her specialty.
Eleanor has trained both small scale start-ups to large corporate businesses on departmental social media strategies, written social media and digital marketing audits and provided both face-to-face and webinar training for overseas clients.
She is fully Google Qualified and Bing Advertising Qualified which helps the team keep on the ball when it comes to the ever-changing digital landscape’
Do you understand the role of HMRC, rules of origin and Intra-EC trade? Understanding complicated customs procedures is vital to help save you time and money when importing and exporting goods.
This half day course will provide you with the information you need to be able to understand how to comply with customs and the procedures in place.
Aims: • To understand the role of HMRC, the rules of origin and Intra-EC trade • Understand key pieces of information on a customs entry and what they mean • Know why it is essential that goods are classified correctly and who is responsible • How to work out the VAT and Duty to be applied to your import • Be able to explain ‘free circulation’
Who Should Attend? This course is suitable for anyone involved in the export or import process such as; accounts, purchasing / buyers, freight forwarders, shipping, goods inward staff and many more
Testimonials “Very detailed and informative course. The trainer was more than happy to answer all of my questions at the end.”
“All aspects of the subject were covered. I would definitely recommend this course to a colleague.”
“Great course – the trainer is very passionate and knowledgeable.”
Cancellation Policy 15% of fee payable if delegates cancel more than 7 days in advance. If less than 7 days the full fee is payable.
One of the ‘core 10’ courses accredited by British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.
Are you aware of the advantages of claiming inward and outward processing relief? Inward processing and outward processing are methods of claiming relief from Customs duties and VAT in some cases.
This half day course helps companies work through the process of applying for authorisation and informs you of the information required internally to ensure a good audit trail so that returns are completed on time.
Aims • Have an understanding of the advantages of claiming IPR and OPR • Understand the customs regimes and the ‘Tariff’ • Know what documentation is required to claim IPR and OPR • Learn what commodity and procedure codes are and where to find them • Know how to work out customs duties
Who Should Attend? This course is suitable for anyone involved in the export or import process such as; accounts, purchasing / buyers, freight forwarders, shipping, goods inward staff and many more.
Testimonials “I have a much better understanding of inward and outward processing.”
“I now know how to apply for authorisation and have a better understanding of the procedures involved with inward and outward processing.”
Cancellation Policy 15% of fee payable if delegates cancel more than 7 days in advance. If less than 7 days the full fee is payable.
One of the ‘core 10’ courses accredited by British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.
Can you describe the four main methods of payment and three types of letter of credit? With over 75% of letters of credit being rejected on first presentation to the bank, companies want to be able to avoid the extra costs involved.
This full day course aims to provide delegates with knowledge and understanding of procedures involved to ensure they are paid for their goods.
Aims
Be able to identify and describe the different types of letter of credit and methods of payment used in international trade
To comply with the requirements of a letter of credit and different methods of payment
Identify and understand the necessary documents for payment
How to prepare and present the relevant documents in accordance with the terms of the letter of credit to ensure payment
Describe the main parties in a letter of credit transaction and their roles
Who should attend? This course is suitable for anyone involved in the export or import process such as; accounts, purchasing / buyers, freight forwarders, shipping, marketing, customer services, goods inward staff and many more.
Testimonials“I have a much better understanding of the subject as a whole and the knowledge to allow me to tackle letters of credit going forward.”
“This course has helped me to increase my knowledge and confidence in handling letters of credit.”
Cancellation Policy 15% of fee payable if delegates cancel more than 7 days in advance. If less than 7 days the full fee is payable.
One of the ‘core 10’ courses accredited by British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.
Learn the basics. Learn what you need to do to start SEO campaigns
Who should attend:
Anyone involved in marketing their company who wants to gain the basic knowledge about SEO
Bio about yourself:
Mark Ellaway from BigFork has worked in digital marketing for nearly 20 years and has experience in helping organisations of all sizes improve their digital marketing.