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Hoopla! There it is!
Tudor Lodge is delighted to be working with Hoopla Loans (https://www.hooplaloans.co.za/) – using our expertise of the UK and US lending market and transferring this overseas to South Africa.
We were approached by Hoopla to help with their SEO (search engine optimisation) and help overcome their fall in rankings following a Google algorithm update that impacted the brand in June 2021.
Google has an algorithm update every few months to ensure that users get the best quality in searches – and sometimes this can impact even well-known and successful companies. So to overcome this, Tudor Lodge were hired to reassess their on-site and off-site work and help get the site back to the top of Google and ranking where it deserves to be.
We have undertaken the following steps to recover the website’s rankings:
Technical fix-up
We started with Hoopla Loans with a technical fix-up, running through all the meta-titles, descriptions, headings, internal links, external links, sitemaps and images – to make sure that the site is technically clean from top to bottom. This ensures that the site can be optimised and indexed fully from this point onwards. In terms of the meta-titles, we ensured that these were optimised specifically for Google’s loans algorithm, making sure that they include certain words and phrases to maximise performance. With technical SEO 99% complete, this gives us the opportunity to build on other areas such as scaling up the content and improving the backlink profile and from this point onwards, we will only need to make small technical adjustments, since getting this out of the way early is of paramount importance.
Fresh content
A great way to get re-indexed by Google is to upload new and fresh content, as a way to say ‘Hi Google, come index me.”
We have created more than 10 new landing pages which are more than 1,000 words long and include a range of target keywords to help rank for all the loan related search terms. With fresh content, this is an excellent way to get back into Google’s good books and next we can work on a number of guides and blog posts to consolidate Hoopla’s position in the industry as an expert.
New links and backlink clean-up
The backlinks are key to any SEO campaign and this refers to any links that point back to the Hoopla website from external sites. With some good links and some spammy links in the background, we made a conscious effort to remove any low quality links and replace them good, authoritative links from real sites. We have started with a round of 10 good quality links and am to increase this to 20,30 and 50 over the remainder of the year, building up strong authority from real, newsworthy and business-focused websites.
In terms of results, the website saw an initial spike following the implementation of our changes. We expect to see slow, but strong changes emerge in the coming weeks. But as with Google’s temperamental algorithm, we may have to wait until the next update to see the true value of our work – and this could be within a matter of months.
Special Clothing Bundle Launch
Embrace the warmer weather with this Softshell Gilet and Jacket bundle from the Result Recycled range. Made from recycled polyester with a patented recycled polyester filling for additional warmth, this lightweight duo will keep you snug on colder mornings and at perfect temperature throughout the day. Smart and comfortable, with eco-responsible manufacturing, this bundle is affordable, practical and smart. Contact the Sales Team for more information on sales@thisiseffective.uk.
Incoterms® 2020 – BCC Accredited
Do you know what an Incoterm is and which one you should use for your export? Used in sales contracts worldwide, Incoterms define the risks and responsibilities of a buyer and seller in an international sales contract.
A new version of Incoterms has been published in September 2019 for implementation in January 2020 and we have arranged for an update course to make the latest information available. The Incoterms® Rules are an essential business tool for international trade because they define the risk and cost responsibilities of each party when arranging loading/unloading of the goods, delivery, import export clearance and freight contracts. They may be used in contract negotiations, as a checklist for buyers and sellers and as a framework for international and domestic sales contracts.
Who Should Attend?
Anyone who is involved in International Trade such as: accounts, purchasing/buyers, freight forwarders, shipping, goods inward staff to name a few.
This full day course looks at the Incoterms® Rules will consider the general features of the rules and will examine each one. The principal differences between old and new rules and changing obligations of the parties will be highlighted.
What does it cover?
- Introduction to Incoterms – what they are? what do they do?
- The purpose of Incoterms
- Incoterms® 2020
- The structure and layout
- The importance of understanding when delivery takes place and how that impacts on the transfer of risk between seller and buyer
- Practical issues around Incoterms® – the pros and cons
- Negotiating Incoterms
Testimonials “Very good course. The speaker was well informed and helpful.”
“Well explained course. All my questions were answered. “
“Very informative. I even purchased a copy of the Incoterms book from the Chamber!”
Cancellation Policy 15% of fee payable if delegates cancel more than 7 days in advance. If less than 7 days the full fee is payable.
One of the ‘core 10’ courses accredited by British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.
Addressing Workforce Development Needs: Key Insights from the LSIP Survey Results Progress Report
In the business world, continuous growth and adaptability are paramount to maintaining competitiveness, especially in a rapidly changing economic landscape. The recent LSIP Survey, focusing on workforce development and training across Norfolk and Suffolk, reveals critical insights into the challenges and opportunities faced by local businesses in these areas. The report sheds light on the current state of training, apprenticeship provisions, and the skills gap, with a particular focus on emerging sectors such as digital skills, soft skills, and green technologies.
Key Trends from the Survey
The LSIP Survey captured the perspectives of 182 business owners across various industries in Norfolk and Suffolk, offering valuable data about the needs and obstacles businesses are facing. Some key trends that emerged are:
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Training Accessibility Issues: Many businesses are struggling to access the specialised training they need, particularly in niche sectors. A notable 31% of businesses reported that they were not accessing any form of training, often due to logistical barriers or lack of locally available resources.
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The Need for Soft Skills: An emerging trend is the significant gap in soft skills—such as communication, teamwork, and problem-solving. Employers are increasingly highlighting the importance of these skills in ensuring a successful workforce. However, training in soft skills is not as readily available as technical training.
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Challenges with Apprenticeships: 59% of respondents reported not accessing apprenticeship provision. Many small businesses cited the challenges of supporting an apprentice due to limited capacity, and some felt that apprenticeship programs did not align with their specific business needs. Furthermore, a mixed experience with government initiatives like “Road to Logistics” and “Kickstart” left many businesses hesitant to fully embrace apprenticeships without more tailored options.
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Business Growth Support: Local businesses also voiced a strong need for more practical support when it comes to scaling their operations. From managing resources to accessing funding, many entrepreneurs noted that the current system is not designed with their growth challenges in mind, especially for small and medium-sized enterprises (SMEs).
Insights from Business Conversations
The report also includes qualitative insights from in-depth discussions with business owners, offering a deeper understanding of the challenges they face.
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Agricultural Sector: Businesses in agriculture reported substantial pressure from budget cuts, which often result in training being one of the first areas to be reduced. Some companies in this sector are focusing on in-house training, but they also highlighted a need for more accessible funding to support external training initiatives. Additionally, there’s a call for basic skills, like communication and problem-solving, to be taught at a school level, ensuring a workforce equipped to handle sector-specific demands.
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Niche Training Needs: Several industries reported challenges in accessing training for specialised roles. For example, businesses in sectors like floristry, broadcasting, and refrigeration are forced to conduct training in-house or send employees to locations far outside Norfolk and Suffolk due to the absence of local options. This highlights a significant gap in the availability of specialised training within these regions.
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Barriers to Apprenticeships: While some businesses were open to the idea of apprenticeships, many expressed concerns about the capacity required to support apprentices. Small companies, in particular, found it difficult to balance apprenticeship programs with their regular operations. Furthermore, the mismatch between the apprenticeships on offer and the specific needs of businesses has made these programs less attractive for some.
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Grant Funding Challenges: A recurring theme in the survey was the difficulty businesses face when trying to access grants. The application process is often described as complex and time-consuming, making it an impractical solution for time-strapped businesses, particularly SMEs.
Key Findings and Recommendations
Based on the survey results, the following key findings and recommendations emerged:
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Niche Training Accessibility: There is a clear need for more specialised training options to be available locally, particularly in sectors like agriculture, floristry, and refrigeration. Businesses are often forced to send staff to distant locations, incurring additional costs and time delays. This could be addressed by expanding training providers or creating more localised training hubs.
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Apprenticeships Need Tailoring: Apprenticeship programs need to be more closely aligned with the specific needs of businesses. Current models, which are often one-size-fits-all, may not work for many smaller businesses. Providing more flexible apprenticeship options or sharing apprentices between businesses could be a solution.
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Increase Support for Small Businesses: Small businesses are looking for more practical support to scale their operations. This includes access to easier-to-navigate funding opportunities, tailored apprenticeships, and support in finding and retaining talent.
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Enhance Soft Skills Training: Given the growing emphasis on soft skills, businesses must have access to relevant training that helps develop these essential attributes in their workforce. Collaboration between businesses, educational institutions, and training providers could be key to meeting this demand.
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Simplify Grant Application Processes: The complexity of grant applications is deterring businesses from applying for essential funding. Streamlining the process and offering more direct assistance, particularly for SMEs, could ease this burden and encourage more businesses to pursue available opportunities.
The LSIP Survey underscores the ongoing challenges faced by businesses in Norfolk and Suffolk regarding workforce development, with a clear need for more accessible and tailored training solutions. As businesses navigate through skills gaps, apprenticeship concerns, and a lack of local specialised training options, there is a clear opportunity for regional policy-makers and educational bodies to step in and offer the support necessary for business growth.
A focus on creating a more flexible and business-specific training ecosystem—along with simplifying access to funding and apprenticeship programs—will ensure that local businesses are equipped to meet current and future workforce demands. The success of these efforts will not only benefit the businesses themselves but will contribute to the overall economic growth of Norfolk and Suffolk, empowering the next generation of talent across various industries.
By fostering a closer connection between businesses and training providers, the region can address the skills gaps and help businesses thrive in an ever-evolving market landscape.
Picture Your Business Exporting
Thinking of exporting or doing more – our Picture your Business Exporting event has it all covered with a workshop from UKTI and ‘Export Experts’ available for 1-2-1’s including Norfolk Chamber of Commerce, Birketts, BDO and Pentagon Freight. Booking essential.
Event will be held from 9:45 – 14:00 at the Novus Centre, The Conge, Great Yarmouth NR30 1NA
To book please call 0800 458 0146 or email booknow@enterprisegreatyarmouth.co.uk
A Comprehensive Guide to SEO vs PPC
Everyone working in the digital marketing landscape knows that there’s no one-size-fits-all approach. Every single business is unique, with different goals, audiences and budgets, and with that comes a whole world of digital growth strategies to explore.
That’s where two of the digital marketing scene’s biggest players – Search Engine Optimisation (SEO) and Pay-Per-Click (PPC) – come into the mix. Though both tools do great work at driving traffic to your site, they operate in completely different ways and deliver slightly different results
So, how do you know which one is best for your business? Let’s break it down and explore the strengths of each approach to gain a better understanding of what they’re all about.
What is SEO? (and why does it take time?)
Let’s start with the long game. SEO is all about optimising your website to steadily climb the organic search rankings on search engines like Google and Bing. Think keywords, content, technical performance and a healthy sprinkling of backlinks – it’s a mix of art and science.
SEO doesn’t deliver results overnight, but when done right, it pays off in spades. We call it a grower, not a shower, but that phrasing hasn’t caught on yet for some reason. If you’re willing to take it slow, you’ll be rewarded with steady and sustainable growth.
Because the results you get from SEO are incremental, the month-on-month traffic increase is more manageable from a business operations perspective. As you make gains digitally, you can respond and adapt your business model strategically, i.e. you may need to expand your workforce or grow your office space to facilitate new business.
Once you’ve earned those high-ranking positions, the traffic you receive is free. You don’t have to increase your investment to maintain it; it will stay the same. With the right partner, your traffic and conversions will continue to grow, meaning your ROI will get bigger and bigger year after year.
Plus, SEO builds credibility and authority, essential for developing your brand, extending your reach and strengthening the relationship with your existing audience. People tend to trust organic results over ads, which is crucial for your reputation.
To summarise, SEO is best for:
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Businesses looking for manageable, sustainable, long-term growth
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Building authority in your industry (hello, thought leaders!)
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Those who can afford to be patient – we promise the payoff is worth the wait
What is PPC? (and why does it work so quickly?)
If SEO is a marathon, then PPC is a 100-metre sprint. A form of paid advertising, PPC requires you to bid on keywords to win ads at the top of the SERPs (Search Engine Results Pages). You know those ‘sponsored’ links you see above the organic results? That’s PPC in action. The general consensus amongst many is to scroll to the organic listings, but there are a percentage of users that are prolific ad clickers. When done properly, ads are a very quick win.
Here’s how it works: First, the advertiser (could be you, an agency, or a freelancer) finds and chooses keywords relevant to their products or services. They’ll then make a bid for advertising spots for those keywords. Finally, they’re automatically ‘entered’ into an auction for those spots whenever someone searches for those keywords, and whoever bids the highest amount for the spot will secure it.
The good news is, if no one clicks on your ad, then you don’t have to pay for it! The bad news is if someone clicks it and doesn’t make a conversion on your site, you still have to pay for it. This could mean paying for 10 visitors through an ad, where only one actually buys something from your site. To mitigate this, you want to ensure your ad is relevant and that the site journey that follows for the visitor is a strong one that encourages them to convert (we also design and build websites, focusing heavily on user experience… just saying).
The real beauty of PPC is its speed. Once your campaign, new product, or new service is live and ready to go, you can start driving traffic immediately with targeted paid ads. It’s brilliant for time-sensitive promotions or generating leads fast. But there’s a catch: when you stop paying, the traffic stops too. The moment you stop bidding, your ads disappear from the SERPs. It’s a short-term solution, but it works to provide a cash injection that you can invest back into your next marketing steps.
To summarise, PPC is best for:
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Businesses wanting to invest in fast wins
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Launching new stuff to audiences quickly
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Gaining immediate visibility in competitive markets
Which strategy is better?
There is no right answer to this question (sorry, folks). The ‘better’ strategy is the one that aligns with your goals and budget. Here’s when each service is most beneficial:
When SEO shines bright
If you’re in it for the long haul, SEO is the way to go. It’s perfect for businesses looking to establish themselves as industry leaders. For example, if you’re a local coffee shop, appearing organically for ‘best coffee in Norwich’ could keep new customers streaming in for years to come. We’re partial to lattes, ourselves.
SEO also works wonders for e-commerce sites. People trust organic results, which is especially true when they’re considering actually buying something, so ranking well can boost sales big time. Yay! Plus, once you’ve optimised your site, that organic traffic keeps rolling in without ongoing ad spend.
Another, perhaps less obvious benefit of SEO is that you get a more steady increase in traffic. If your business is unable to handle a sudden influx of visitors, all of them converting, then consider that you may not currently have the capacity for the sudden attention PPC can bring.
Pro tip: It’s important to remember that SEO isn’t just about keywords. Technical aspects like page speed, mobile-friendliness and site security also play a huge role in how well you rank. It’s a puzzle we love piecing together.
When PPC takes the spotlight
Need fast results? PPC is your best friend. Whether you’re launching a product, running a seasonal campaign or trying to break into a busy market, PPC gives you the immediate visibility you crave.
For example, if you’re hosting a two-day event, SEO won’t have time to kick in – but a targeted PPC campaign can fill those seats fast. You can also use PPC to target very specific audiences with precision, from location to age group to interests.
Pro tip: With PPC, data is everything. Tracking and tweaking your campaigns ensures you get the best bang for your buck. And don’t worry, we’re all over it.
Do you have to choose just one?
Absolutely not, because here’s the thing: SEO and PPC aren’t rivals – they’re teammates. A combined approach can be incredibly powerful in bringing your site traffic. While you’re waiting for your SEO efforts to bear fruit, PPC can give you the visibility boost you need. Once your organic rankings are strong, PPC can support specific campaigns or fill in gaps where SEO might struggle. Or, you can choose to dominate all of the top spots, snuffing out any competition by getting all of the lion’s share of traffic. It really is up to you.
Think of it this way: SEO is your steady, dependable friend who’s in it for the long haul. PPC is your go-to mate for when you need a hand fast. Together? That’s an unstoppable best friend duo – like Joey and Chandler.
Need help with your strategy?
At Nu Image, we don’t do cookie-cutter solutions (as much as we love a good biscuit). Our hardworking and passionate team takes the time to really understand your business and recommend SEO, PPC, or the right mix of the two to achieve your goals.
Ready to boost your online presence? Let’s chat and find the strategy that works for you. Give us a call on 01603 859007, or send us a message on our site’s live chat.
Social Media Made Easy
Ditch the overwhelm with this half-day workshop and learn how to use social media for your business. Walk away with a solid strategy for 2023 that attracts customers and works for your business.
Learn:
- The basics of each platform
- How to identify your target audience
- What content to create
- How to create content
- The type of posts to use
- Video basics
How has the pandemic affected working women?
There can’t be many people whose jobs haven’t been affected by the pandemic – whether that’s newly working from home, being furloughed or even losing a position permanently. But it’s had a particular impact on women, with their job losses outpacing men’s significantly in 2020. So why have they been so hard hit, and what can employers do to try to put things right?
Despite huge advances in gender equality in the workplace, it’s safe to say that women have always shouldered the bulk of unpaid care work at home. And this has only increased during the COVID-19 pandemic. School closures have meant parents who work have had to cope with the added strain of childcare and home-schooling, with a lot of the responsibility falling disproportionately on women. Add to this the fact that a lot of the sectors hardest hit by the pandemic are female dominated (e.g. retail, creative industries and hospitality), and the fallout is likely to have an extremely detrimental affect on women’s career progression for years to come. In fact, it might be years before we completely understand the long-term effects of all this. But we’re already seeing how women are suffering.
What’s happened to women in the workplace?
Deloitte recently carried out a global survey which found 70% of women who have experienced disruption to their routines because of the pandemic believe this will slow down the career progression. PwC’s Women in Work Index (which reports on gender parity in the workplace) has previously always shown good progress being made – but in their Women in Work 2021 report, they said they expect the value of the index to fall back to 2017 levels.
A lot of this is down to women juggling extra responsibilities at home while still working – something which is negatively affecting their work/life balance and their mental and physical health. As well as this, unfortunately, it’s still the case that most senior decision-makers are men. So they might not be aware of the types of problems women have had to deal with during the pandemic. This poses a real threat to gender equality in the workplace. It’s not just about parents either – women without caregiving responsibilities at home are struggling due to the need to be ‘always on’, whatever the time of day or night. It’s taking a real toll on their well-being.
All of this is likely to lead to more women leaving the workforce permanently – something which could irretrievably damage gender equality, and also have a huge economic effect.
The problems in detail
- Women’s performance is being negatively affected
The Institute for Fiscal Studies (IFS) recently released a briefing note about how mothers and fathers have been balancing work and family under lockdown. One of its key findings is that women have been spending less time on paid work and more on household responsibilities. And that the time they do spend on paid work is more likely to be interrupted by things going on in their households (according to the briefing note, before the pandemic mothers and fathers used to be interrupted during the same proportion of their work hours; now women are interrupted over 50% more often). This is of course going to affect their abilities to do their jobs. And it could then lead to them missing out on promotions, bonuses or pay rises, and slow down their career progression.
- More women than men are working flexibly
According to the Deloitte survey, more than a third of women are now working from home full-time, compared to 1% before the pandemic. Obviously agile working like this does have several positive effects, like fewer interruptions and less time off sick or on holiday. But with more women having to apply for flexible working than men, it could lead to male-dominated workplaces – a real step backwards. Women who work away also often don’t get the support or mentoring that being in the office regularly can bring – something else that can put a real dent in their career progression.
- The gender-pay gap
A survey of women working in corporate jobs in the US showed that more than a quarter are considering reducing their working hours or leaving the workforce for good as a result of the pandemic. This will mean even less women in leadership roles, further increasing the gender-pay gap.
In recent years many companies have put great initiatives in place to try to tackle gender inequality at work. But it’s likely they’ll need to put these on hold while they recover from the financial effects of the pandemic which is another worrying development.
What’s the answer?
With no clear end to the pandemic in sight, it’s clear that employers are going to have to make positive changes in the next few years to help women continue to advance in the workplace.
So what can employers do to help to lessen the effect of the pandemic on their female staff? Deloitte have come up with six steps that organisations can put in place now to support their workers both during and after the pandemic.
- Make flexible working the norm: this doesn’t just apply to working parents – it needs to be available to all workers. And it also doesn’t just mean working from home (although that is part of it) – it’s about making sure that people’s working arrangements give them the best possible work/life balance while still benefitting the business. Workplace cultures must support people who take advantage of this for whatever reason – whether that’s down to caregiving responsibilities at home or something else – without penalising them.
- Lead with empathy and trust: leaders and managers must have open and supportive conversations to build trust with their teams and promote an empathetic culture – so they can understand any problems or constraints their employees are facing.
- Promote networking, mentorship and sponsorship: these types of resources can be a real boost to career progression. But they must be offered in a variety of ways so women don’t feel excluded from them (for example by only offering early morning networking breakfasts that clash with responsibilities at home).
- Create learning opportunities that fit with employees’ daily lives: most women want to progress their careers. But the usual ways to do this (e.g. professional development courses) often don’t work for people with a lot of responsibilities outside of work. So employers need to find creative ways to allow their staff to get the expertise and support they need in flexible ways (e.g. tailored online learning that they can do at their own pace).
- Remove unconscious bias in reward and promotion processes: unconscious bias due to people’s backgrounds or gender is something that lots of organisations have been working hard to address. But the pandemic means employers also need to factor in bias towards women who want to work remotely because of unavoidable commitments at home, especially as these relate to caregiving responsibilities.
- Make diversity, respect and inclusion non-negotiable: 30% of women in the Deloitte survey said they’ve experienced non-inclusive behaviour (like being excluded from meetings or projects) at work. And this is a big reason for them not wanting to progress within an organisation. It’s not enough just to have a diversity and inclusion policy in place either – employers need to address problems like this head on to make sure people are living the right values at work. All day, every day.
What we’re doing at Pure
We’ve run our Women’s Leadership Programme for some time now for women who want to boost their confidence at work, develop their leadership skills and build a new network. But we’re changing things up for 2022 to play our part in alleviating some of the extra pressure on women caused by the pandemic. So we’re making it more accessible than ever before. We’ll be delivering it using a mixture of remote learning and face-to-face meetings, spread over a number of days. All to give working women access to as wide a support network as possible.
Since 2014 over 100 women have taken part in the programme. And 26% of them have later been promoted. If you think it could make a difference to your working life, or know someone else who could benefit, head to the programme’s website to find out more.
Perfect Your Pitch
- You’ll establish exactly who your ‘real’ target market is (often it’s not who you think it is) so you can plan your networking strategy around them.
- You’ll look forward to answering the classic “So what do you do?” question, knowing that your reply is going to be engaging and interesting to listen to.
- You’ll leave with The Perfect Pitch! Totally unique to you and your business and one you can start using straight away.
About Matt:
Matt Sykes is Managing Director at Salescadence, the transformational Sales Training company that helps personality-led business owners convert more of their leads into customers. He is also author of ‘Sales Glue’- the vital ingredient that makes Sales Success stick! For over twenty years, Matt developed a wealth of sales knowledge and experience from his role as European Sales Director for a leading global Packaging company. In 2014, in opted to leave the corporate world to follow his passion for training and has since successfully delivered Sales & Personal Development advice to over 2,000 people across a wide range of sectors including Telecoms, Automotive, Media, Construction, Packaging and Manufacturing.#BCCConf 2019 highlights
A delegation of Norfolk Chambers members attended the British Chambers of Commerce (BCC) annual conference on 28 March 2019. Business Writer Huw Sayer was one of them and sent in this report.
The BCC Conference is meant to be a chance to reflect on successes in the past year and look ahead to new opportunities. Sadly, this year was different. Yes, there are of course opportunities for innovative businesses – I will touch on some in a moment. But, on the biggest question facing UK business there had been precious little progress towards fashioning a coherent and viable answer.
“Westminster cannot keep chasing rainbows”
With days to go before we leave the EU, it appears the politicians who claim or aspire to lead the UK had nothing new to say on Brexit. The same tired old ideological positions, the same apparent lack of concern for the interests of business and even a lack of understanding of how the EU works. If you wanted ‘cake’, there was plenty on offer from across the political spectrum.
No wonder Dr Adam Marshall, the BCC’s Director General, was angry. His conference speech pulled no punches and judging by the applause and comments of delegates accurately caught the mood of business. “Three years going round in circles,” pretty much sums up the whole sorry process.
As Adam said, the BCC has worked tirelessly to get “clear, precise answers to hard questions” but to no avail. It has asked for details “politicians have glossed over” but “too many critical questions remain unanswered”. The issue is not leave or remain – it’s that Chamber members need to know the terms on which we will leave the EU and what our future trading relationship will be like.
This uncertainty is already having real consequences, with many businesses now acting on the assumption we will leave with no deal. Adam spoke of investors pulling out of projects, saying they “want to invest in a more stable country”; companies mothballing factories and looking for new facilities in Europe; agri-food producers in Northern Ireland shifting south of the border to avoid potential new tariff barriers. As he said: “This is no way to run a business, let alone a country.”
How to win and retain talented employees
On a more positive note, we enjoyed listening to some excellent panel discussions and stand-alone talks from business leaders.
The most interesting talk was by Dr Pawel Adrjan, UK Economist for the global recruitment agency Indeed. It was also the most clearly presented – and, in a refreshing change from most speakers, he gave it without notes. He had three useful suggestions for businesses looking to attract and retain talented employees: search in untapped pools, use free online tools and relevant key words, and adapt your offer to suit the needs of potential recruits.
His main point was that, despite signs of ‘full-employment’, there are still plenty of people in the UK looking for work. Too many businesses still focus on an over-fished pool of potential recruits and so miss out on talent from more diverse backgrounds. They are also probably paying more for their recruits, as people who move jobs tend to get higher pay rises than those who stay put.
He noted that although the national unemployment rate is around 4%, the rates among some demographic groups are substantially higher, in particular: single parents 10.6%, people with disabilities 8.4%, people aged 18-29 7.3%, and ethnic minorities 6.3%. Where these demographics overlap, the rates are often even higher. Yet with the right incentives, such as flexible working and in-work training, these people can quickly make a valuable contribution to their employers.
The need to target diverse demographics tied in with his second point about using free online tools and being more precise in your online job ads. People are increasingly net-savvy and their job searches are becoming more sophisticated. They are using search terms like job share, flexible hours, remote working, and Monday to Friday (this last reflects a growing desire among many people for more regular work hours) – if your ad doesn’t have relevant key words, they won’t see it.
That brings us on to his final point: businesses need to adapt their jobs to meet the changing needs and desires of potential employees. It’s not all about the pay – if it ever was. Yes, salary is important but many people are also looking for work they can fit around their home life – this is particularly true of single parents and women returners. They are also looking for other intangible rewards, such as the opportunity for personal fulfilment, not just a linear career progression.
Innovation panel
This discussion, chaired by Sarah Howard MBE and Vice Chair of BCC, benefitted from a strong panel: Will Gardiner, CEO of Drax Group PLC, Kriti Sharma, Vice President of Artificial Intelligence at Sage, Polly Gilbert, social entrepreneur and Co-Founder of TAP London, and Christine Foster, Managing Director for Innovation at the Alan Turing Institute. They were looking at the changing nature of work and how new technology would influence jobs.
In some respects, they touched on points already made by Dr Adrjan. They stressed the need to harness the potential of young people and the knowledge of older workers to create the diverse workforce needed to drive innovation. Christine Foster said it was important to give permission to work flexibly – to both our employees and ourselves. She also urged businesses to embrace technology that did away with mundane or unhealthy jobs – and use technology to improve human lives.
Polly Gilbert talked about building teams in tech companies – particularly start-ups and scale-ups. She said it was vital to agree clear roles and responsibilities at the start of any innovative project to avoid conflict later in the process. She and Kriti Sharma agreed that it was important always to start with user-led insights; otherwise, you risk ending up with an expensive bit of clever tech that no one really wants or needs.
William Gardiner reflected on the need for established companies to nurture a culture of everyday innovation. Don’t assume that innovation has to come from the top down – in fact, putting someone in charge of innovation can lead everyone else to assume it is not their responsibility. Yet lots of small changes can lead to big advances – particularly if you listen to and test ideas from people close to customers or on the factory floor.
Supporting women entrepreneurs
Finally, I would like to mention the excellent talk by Alison Rose, Deputy CEO at NatWest and CEO of the company’s Commercial & Private Banking division. She was reflecting on her report for the Government into financing for female entrepreneurs. In short, investors are failing to support and benefit from the ideas and energy of many talented business women. The unrealised potential for the UK economy is around £250bn – equivalent to 4-years of economic growth.
This is a vitally important topic – that deserves more than this summary. I urge you to read Alison’s report: https://www.gov.uk/government/publications/the-alison-rose-review-of-female-entrepreneurship. Norfolk Chambers of Commerce will certainly return to this topic.
Catch up on social media
I hope you found this report interesting. If you want to see what other people thought about the BCC conference 2019, just search Twitter for the hashtag #BCCConf. Remember to follow @NorfolkChamber for all your local business news.
Be Better at Business Blogging
Please arrive 15 minutes before the session starts at 08.30am.
Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ
In this session (Be Better at Business Blogging)Huw Sayer, Business Writers Limitedwill be your host.
You will learn:
In this interactive session, Huw will discuss ways to improve your business blogging. Hewill look at why you should blog, what you might blog about and how it can help you build your brand. He’llwill also discuss how blogging should fit with your sales, marketing and social media strategy. This session will include practical tips on content and style for aspiring bloggers and those responsible in managing external writers
About Huw:
Huw is a director and co-owner of Business Writers Ltd, a communications consultancy with clients in the UK and Europe. He has over 25 years experience in marketing and corporate communications anddraws on this to help clients create engaging conversations with their buyers, suppliers, employees and investors.
Outside of work, he uses social media and speaking engagements to champion innovation and culture in East Anglia. His passion is encouraging more people to visit our region and more businesses to invest here. The Eastern Daily Press called him “one of the top 20 tweeters in the region,” while the EDP Norfolk Magazine called him “a great Norfolk online ambassador.”
Connect with Business Writers Limited:Twitter: @HuwSayer / @Business_WriteLinkedIn: Business Writers LimitedGoogle Plus:Business Writers Limited
This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required and places limited to one per company per session.
Please note this event is fully booked, to be added to the waiting list please email: events@norfolkchamber.co.uk
For the first 9 years Julie was administrator to the CEO and for the last 12 years, she has worked in the International Department. What Julie doesn’t know about International Trade, is not worth knowing! So you know where to come if you have an international question.
Thank you Julie!