In this session, we will cover Time-Management and offer some strategies to be more effective. What we mean by Time-Management? In this context the great Peter F Drucker captures it all;
“Efficiency is doing things right; effectiveness is doing the right things” – Peter Drucker
What you will learn
This course aims to improve productivity by:
Giving delegates at least 8 tools and techniques they could implement straight away to improve their effectiveness.
Working with delegates on their live and current tasks to ensure learning is implemented immediately
Who should attend?
Anyone who feels that they are not managing their time effectively. If you get to the end of a day / week and wonder what you actually achieved today, this one’s for you.
About Ian Hacon
Ian is the founder of Energise Me and is on a mission to Energise 10 million people by helping them unlock their performance through wellbeing, purpose and great leadership skills. Ian originally trained as a Chartered Accountant, was a CEO of very successful company and has held many board positions, including President of the Norfolk Chamber. He’s a qualified coach and trainer.
Pampered pooches will get the chance to celebrate the season with Santa Woof Woof at The Forum’s special Lapland Grotto, Sunday 10 December, 11am-3pm.
Proud pet parents can pose for a family ‘pawtrait’ with their pup, and support charities at the same time with Santa’s Grotto for Dogs. This very silly and very fun festive tradition returns to The Forum for the twelfth year, and helps raise money for RSPCA Mid Norfolk & North Suffolk.
Canine costumes are encouraged, and all well-behaved dogs are welcome to meet Santa Woof Woof. Visitors are encouraged to show support for local animal charities RSPCA Mid Norfolk & North Suffolk and Pets as Therapy by donating to Santa’s little helpers.
Jayne Evans, Events Producer at The Forum says “We can’t wait to celebrate with our furry friends at the original Santa’s Grotto for Dogs and raise money for good causes too. We all know pets are family, which is why we created this fantastic Christmas tradition twelve years ago! This unique charity fundraiser is guaranteed to feature lots of smiling faces and wagging tails.”
As well as special stalls from the RSPCA and Pets as Therapy, there will be a musical performance from mental health music charity Black Dog Music Project, and Invicta Voices. There’s no need to book, and attendance is free with donations to RSPCA Mid Norfolk & Suffolk. Also taking place inside The Forum is Jabbawocky Crafts Village Christmas Fayre.
Leanne Neave, Education and Events Manager for RSPCA Mid-Norfolk & North Suffolk, says: “I am delighted that this Christmas sees the return of Santa’s Grotto for Dogs at The Forum in Norwich. We have always loved being involved with this event as it highlights beautifully that Christmas really is a magical time. An event that not only gives the opportunity for our four legged friends to visit and have their photo taken with their very own Santa, it raises money for animals that are not so fortunate and what better way to celebrate and promote the true meaning of Christmas.”
“As a Local Independent Branch of the RSPCA events such as this not only raise awareness of the fact we are local and of the services we provide, but also raises important funds which enables the team at RSPCA Mid Norfolk & North Suffolk Branch to continue their vital animal welfare work for the animals in their care.”
Whether you’re a proud dog owner, or want to admire handsome pups in their best festive costumes, The Forum is the place to be this Sunday. You’d be barking mad to miss it!
Join us for a day of fun and laughter as you navigate through a colourful, foamy adventure!
The course features four bubble stations along the 2.5km route, you can do one lap or double your enjoyment by completing the circuit twice to make 5km. Each bubble station has a cannon which pumps out coloured foam to create a 4ft deep bubble bath!
Every course is family friendly, so you can run, walk, jog, dance or toddle through the foam. Pushchairs and wheelchairs are more than welcome! The events are not timed, so you are not racing anyone – the most important thing is that you enjoy your time in the bubbles and finish with a big smile on your face!
MAD-HR is celebrating after taking the prize for Customer Excellence, in the Norfolk Business Awards.
Following a string of business accolades over the last 12 months, the East of England HR consultancy was crowned winner of the category at a ceremony held at the Norfolk Showground.
Co-directors Carole Burman and Charlotte Bate attended the event, and were applauded for having set ‘a new benchmark for excellence’.
Following a period of significant growth and progress in the Norfolk area, judges felt that MAD-HR stood out for its exceptional approach to developing customer relationships, and delivering a seamless and supportive journey for all clients.
Mike Scott, MD of Potters, and one of the category judges, referred to MAD-HR as a ‘true embodiment of what it means to excel in customer service’.
He said: “As a judge for the Customer Excellence Award, it was a privilege to witness MAD HR’s remarkable dedication and innovation in the field.
“Their team’s fervour for service improvement and commitment to their industry set a new benchmark for excellence.
“Their approach, characterised by a rare and commendable energy, not only reflects their deep understanding of client needs but also demonstrates a dynamic, responsive framework for continuous advancement.
“MAD HR is a true embodiment of what it means to excel in customer service, making them a deserving recipient of this prestigious award.”
Summary comments from the judging panel also expressed that the ‘application from MAD-HR was nothing short of stunning’.
Speaking about the great accolade, Carole said: “We are absolutely thrilled to have been acknowledged with this award.
“It feels particularly special to take such an important accolade in the county of Norfolk, given our conscious decision to develop our business beyond its origins in Suffolk, and to embrace working with more and more companies across the Norfolk territory.
“This journey has been a wonderfully fulfilling and fascinating one for us all, and we can’t wait to see what new successes and celebrations might be possible for us in 2024.”
This is a non-technical half day training workshop delivered by Holly Stibbon, 101 designed for people with limited experience in email marketing. This course is well suited to people who wish to improve their knowledge and get better results.
What you will learn
This course will arm you with the knowledge you need to create email campaigns that deliver measurable results.
Aims:
Plan, develop and refine your email marketing strategy and evaluate ROI (Return on Investment)
How to get your emails open, read and acted upon
Course Content
1. Email Marketing and the law
2. Planning your email campaigns
3. Get your audience to open your email
4. Get your audience to react to your email
5. Evaluate your performance
6. Review of your campaigns
About Holly
Holly has worked in the online marketing industry since 1998 and is a Director of Website, Mobile App & Email Marketing company 101. She is responsible for developing and delivering strategies for sales and business management as well as overseeing customer service and project management.
Testimonials
“Very informative and lots of ways for us to improve our email marketing”
“Having little experience I found it very informative, covered all areas and will be very useful to feedback to colleagues.”
“The diversity of the subject and the depth that was covered. Relevant, current information. Good and varied level of detail.”
On Tuesday 28th November 2023, the National Performance Advisory Group (NPAG) hosted the National District Nurses Conference at the Northampton Town Centre Hotel. This is an annual conference organised and delivered by NPAG which invites District Nurses from across the UK to come together to network, learn best practices and meet relevant suppliers. NPAG are one of the other Commercial Services at the East of England Ambulance Service alongside CallEEAST.
The NPAG team meticulously planned each aspect of the event to ensure the day ran smoothly and offered a variety of presentations and exhibitors. There were 84 delegates, 12 exhibitors, and 8 speakers presenting on an array of topics.
Topics included:
The History of the QNI
Creating Capacity to Care
Innovation in NHS Community Nursing
Historical Review of Public Health within Liverpool
Getting around the District: An Illustrated History
District Nurses – celebrating the present, exploring future focused
QNI Update
Digital Prescribing for Community Teams
CallEEAST were thrilled to attend the conference through sponsoring and exhibiting. This was a great opportunity for two of our Commercial Services to come together and show a wider audience the services we offer at the East of England Ambulance Service. CallEEAST were delighted to meet many District Nurses who weren’t aware of their services, and it was a great opportunity to present how CallEEAST’s services could support District Nurses across the UK. CallEEAST already work with Birmingham Community Healthcare, covering calls for 54 District Nurses.
Damon Pritchard, CallEEAST Contact Centre Manager, said, “Thank you. It was one of the most constructive events we’ve been to since we started! It was expertly organised as well – well done – I was really impressed.”
Overall, this was an excellent event! The NPAG team delivered every aspect of the conference perfectly, ensuring everybody was comfortable throughout the day. CallEEAST also found the conference to be extremely beneficial and have come away with new contacts who are interested in their services.
Anglian Waste Recycling has entered into a partnership with MotorSport Vision Ltd.’s (MSV Group) Snetterton Circuit to provide waste collections for the racing circuit and its year-round event calendar including the Bennetts British Superbike Championship, Kwik Fit British Touring Car Championship and British Truck Racing Championship.
Stuart Mills, Circuit Manager for MotorSport Vision Ltd (MSV Group), Snetterton said:
“A joint effort between the passionate team at Anglian Waste Recycling and Snetterton Circuit means we will be working towards recycling as much as 85% of the circuits’ waste and aim for 0% to landfill! Snetterton are in the best possible position to host top level national motorsport whilst working to lower our impact on the environment.”
The partnership will also see Anglian working with UK container manufacturer, Contenur UK to provide 120 bespoke wheelie bins to service the circuit. The waste collected will then be taken the five miles to Anglian’s site in Attleborough for segregation and to enable it to be recycled ensuring that none of the waste collected will enter landfill.
Neil Kavanagh, Commercial Director Contenur UK said:
“Contenur UK are proud to have been a dedicated partner to Anglian Recycling during an exponential growth phase for both companies. Anglian Recycling and their customer base rely on high levels of service delivery and a trusted supplier, Contenur UK have been able to build this trust by provide outstanding service levels, high quality UK Manufactured containers, full circle end of life plastic bin recycling, a dedicated customer service team and short lead times. Both companies have high expectations regarding future growth, and partnerships such as this are testament to how securing vital supply chains are a real enabler for business development. We look forward to continued success into 2024!”
As part of Snetterton’s corporate social responsibility, it already works closely with other local companies that provide services to the circuit, so the addition of Anglian to its supply team means that it can further support the local economy and reduce the truck miles and emissions that can be associated with waste collections. Anglian in turn will provide monthly waste reports to enable Snetterton to see how much is being recycled, what is going to landfill and where improvements can be made. Future plans for the partnership include the addition of specific bins for food waste and mixed recycling bins to further segregate waste at the source and assisting both parties to increase recycling rates with plans to set recycling rate targets in the long term.
Ryan Marshall, Director of Waste & Recycling for Anglian commented:
“Here at Anglian, we are so excited to partner with such a great venue as The Snetterton Circuit, one of MSV’s racetracks. The partnership will allow for a collaboration that will result in reducing the environmental footprint of the circuit by reducing the vehicle miles associated with the waste collection services, along with improvements in recycling rates. It is another great partnership between two local businesses that is great for the environment but also the local economy.”
Photo: Left to Right – Ryan Marshall, Director of Waste & Recycling at Anglian Waste Recycling, Stuart Mills, Circuit Manager at MotorSport Vision Ltd.’s (MSV Group) Snetterton Circuit & Toni Storer, Director Anglian Demolition & Asbestos Ltd.
This session will be delivered by Huw Sayer, Business Writers Ltd. Do you find business writing a challenge? Are you struggling to pick the right words for your ideas? Would you like your copy to be more engaging and persuasive? Then this workshop is for you.
Aims:
Our aim is to show you how to make your words work harder. This isn’t a grammar or spelling lesson – or an SEO class. Instead, we’ll focus on your audiences, how to write for them and what to say.
Learning Objectives
How to write so your audience will read and understand.
How to build your brand’s credibility and authority.
How to generate ideas and develop an authentic writing style.
Who should attend:
You should attend this session if you have to write brochures, press releases, newsletters, articles and blogs. It will also help you manage external writers. You’ll also get a FREE copy of the Business Writer’s guide: ‘Discover the 19 secrets of successful business writing.’
About your trainer:
Huw is a director and co-owner of Business Writers Ltd, a communications consultancy with clients in the UK and Europe. He has spent over 25 years in marketing and corporate communications. He uses this experience to help clients create engaging conversations with buyers, suppliers, employees and investors.
Testimonials:
“Very informative and engaging workshop”
“Very enjoyable, engaging and inspiring training. Lots to think about and act upon”
“The content and the way it was presented was excellent”
We have a great unmissable B2B Meeting Room offer to help kick start 2024.
The Maids Head boasts 7 versatile meeting and event rooms, each with its own individual charm and character. Whether looking for a small meeting room for just two people. To a conference for 120 delegates with break out rooms for team activities. We can offer you our expertise and a bespoke quote to ensure a successful event. (Along with some great food!)
Our delightful Snug at the Maids Head, ideal for a small meeting
Our Minstrel Suite, with the glittering chandeliers, offers space for a conference for up to 120 delegates. The Edith Cavell room, with its boardroom table seating 14 guests. To the Oak Room with its original oak panelling and adjoining Yard Bar. Providing the option of comfy sofas and armchairs, or a formal set up.
Maids Head Minstrel Suite with lots of natural daylight
Hire a meeting room for a minimum of £150 in January and February and you will receive a pair of tickets for a Top of the Terrace hospitality experience at Norwich City Football Club this season. We have 10 pairs to give away.
The Oak Room at the Maids Head Hotel
Don’t miss taking advantage of our B2B Meeting Room offer. Call our experienced Events Team today on 01603 272008, or email events@maidsheadhotel.co.uk and QUOTE:B2B2024
Local Experience Providers
Looking to enhance your day? We have teamed up with some lovely local independent experience providers who can really help to enhance your day. Even better, they are all on our doorstep.
Remember, when booking a meeting or event at the Maids Head, all attendees are welcome to park their car in our car park for free. Car details just need to be registered with Reception on arrival.
Edith Cavell Meeting Room
Offer is subject to availability and requires a minimum Room Hire spend of £150.
Is your business ready for Brexit? Are you a customs agent? Or does your company use customs agents and intermediaries to help you trade with the EU?
If so, you need to know how to meet customs requirements fast and efficiently after the UK leaves the EU. There will be new processes to follow and new forms to complete. We can help. Our training will highlight what you need to know to be able to accurately complete a simple customs declaration.
Audience
Anyone who needs an understanding of Customs regimes and how to complete a Customs declaration form. There are no pre-requisites for this course.
Grant funding: this is available from HMRC with up to 70% of training cost covered. Please note the availability of this funding is limited, and will close on 31 May. You can find out more at www.customsintermediarygrant.co.uk
Course content is based on the following topics:
• Introduction to Trade • Business Responsibilities • Export process • Import process • Valuation – explanation of the main methods and their application • Classification – determining the use of commodity codes • Using Customs Procedure Codes – use of appropriate CPCs • Export and import controls • Reliefs • Preferences • Customs simplified procedures – explanation of procedures and benefits
Course Objectives
• Demonstrate the gathering of information to complete a customs declaration using various example scenarios, covering both export and import, enabling learners to feel confident in their approach to their own declarations • Explore a number of typical problems and common errors when completing declarations, increasing their ability to apply best practice • Improve confidence and provide reassurance through an opportunity to bring specific questions or issues to the attention of the trainer
Assessment: no formal exam will be taken however delegates will get to complete simulated forms to ensure they can complete simple customs declarations correctly.
Mobilityways won three awards in November to commemorate the work it is doing across the board. We were recognised at the Edie Net-Zero Awards, the EDP Business Awards and the Social Enterprise of the Year Awards.
Firstly, our Managing Director Julie Furnell won the Net-Zero Hero Award at the Edie Net-Zero Awards on November 15!
Secondly, Mobilityways won the Employer of the Year at the Eastern Daily Press Business Awards on November 23.
Last but not least, Mobilityways also won the Tech For Good: Technology Social Enterprise of the Year Award at the Social Enterprise UK Awards on November 30!
Quotes from the EDP Business Awards supplement:
“The judges said the leadership team at Mobilityways is ‘leading from the front in being a human-centric business’, adding that ‘they have raised the bar so high here in Norfolk with how they have embedded a fantastic positive culture that you can feel when you are in their business’.
They felt that, with regular staff meetings that continue to embed the business’ collaborative goals and mission, ‘it is no wonder Mobilityways’ bottom line is increasing year on year’.”
Mobilityways Head of Operations Kate Wood said: “We feel extremely proud to win the EDP Business Awards Employer of the Year. It is testimony to our fantastic team and all their talent and hard work. The team at Mobilityways is central to the success of the business and we are determined to retain and build upon this purpose-driven culture which invests in our team like the company depends on it – because it really does.
“Moving forward, Mobilityways will be making significant investments into people and the product, passionate to remain the employer of choice for our team and future employees. We cannot wait to see our Mobilityways ‘CLUB’ grow from strength to strength!”
About Mobilityways
Mobilityways is a climate tech firm and social enterprise on a mission to make zero carbon commuting a reality. It supports large employers in meeting their Net Zero goals with its suite of climate tech tools. These tools enable companies to measure, reduce and report their commuter emissions, providing full visibility of commuting challenges and identifying sustainable travel alternatives for employees.
Mobilityways has worked with over 700 companies. It also operates a highly successful car sharing platform called Liftshare.com which is the UK’s leading car share provider.
Mobilityways won the UK Social Enterprise Award in the ‘Tech for Good: Technology Social Enterprise of the Year 2023’ category, and was a finalist in the Health Service Journal (HSJ) Digital ‘Moving towards Net Zero’ Award 2023. Mobilityways’ subsidiary Liftshare.com was also a finalist in the National Tech Awards ‘Tech for Good’ and won the Fleet News-hosted UK Fleet Champions Award in the Sustainable Journeys Award category in late 2021.
